MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works Great!”

Helpful Report

Posted 2 years ago

“Very informative initial call with good instructions and help to set up. The system arrived just a few days after placing my order. I Feel at peace knowing my Mom has this as a way to communicate her need for help when I'm not with her. The fact they will try calling my Mom and me before calling 911, in case it was a false alarm, is a nice courtesy.”

Helpful Report

Posted 2 years ago

“MobileHelp has definitely met my parents needs and our minds are at peace, knowing they’re wearing the wrist bands at all times and will receive the help when needed.”

Helpful Report

Posted 2 years ago

“I have had some falls prior to getting my MobileHelp system. My family was worried about me, so I researched different units online and found MobileHelp to be what I needed. I got a full set of devices which enables me to contact them, even without pushing a button. I feel very safe now.”

Helpful Report

Posted 2 years ago

“Not sure how reliable the "fall protectiion" is .... i fell this morning but my device didnt pick it up. However i did not need help as i was able to grab the door to pull myself up. I would rate a 5 except for this experience.”

Helpful Report

Posted 2 years ago

“I feel save with my Mobile Help device”

Helpful Report

Posted 2 years ago

“Ifound the staff very help;ful in explaining the device”

Helpful Report

Posted 2 years ago

“I was very happy with their service as they helped me cancel when I did not need the coverage at the time. I found myself not needing the device/wearing it, but I am happy to know that in the future I will be getting this. Every representative I spoke to was kind and courteous, as well as efficient. They allowed me to cancel without pressure.”

Helpful Report

Posted 2 years ago

“Customer service has been great. Response time has been great.”

Helpful Report

Posted 2 years ago

“great efficient company Staff are very helpful and respectful”

Helpful Report

Posted 2 years ago

“simple to use. very sensitive to any bumps that happen to it which can be canceled by pressing and holding the button. .”

Helpful Report

Posted 2 years ago

“MobileHelp has gained my confidence. I can go about freely knowing that if I fall down or become ill professional help is just a click away!”

Helpful Report

Posted 2 years ago

“Unit was received promptly. However, upon returning the unit, the promised credit to be issued would take anywhere from 5-30 days. This is a very long time to issue a credit and they could not even tell me the amount that will be creditedl”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for contacting MobileHelp and bringing this concern to our attention. Our refunds can take up to 30 days to be processed by our Accounting team after receipt of the equipment. We apologize for any inconvenience this has caused. Our records indicate that the account has been cancelled and a full refund was issued back to your original form of payment. No further action is required at this time. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

“Customer service stayed on line and made sure each piece of equipment was in working order.”

Helpful Report

Posted 2 years ago

“I respect the concern mobile help initiate. The security I now feel with having a lock box for EMT to enter my home without destruction of my property, along with a watch, neck pendent etc.”

Helpful Report

Posted 2 years ago

“Good product and extremely helpful customer service. They not only help you but go beyond. Have not had customer service like that in many years.”

Helpful Report

Posted 2 years ago

“We needed to use the emergency system. They were very responsive and asked us a few questions about what was happening, they contacted the ambulance and the ambulance arrived quickly.”

Helpful Report

Posted 2 years ago

“have not used it”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are happy to hear that you have been staying safe. We hope that our customers will never have to use our systems, but that they have it if ever needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“New to Mobile Health, but peased with the responsiveness and help of your tech people.”

Helpful Report

Posted 2 years ago

“So far my experience with Mobilehelp has been fine, but I guess the real test comes when you need help. I like the modest amount of equipment, and no contract.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews