MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not very happy with your device. Cons: 1. Short battery life. 2. Fall detection falsies constantly and the one time I did fall, and fell hard, it did not work. 3. Device is not comfortable to wear (heavy). Pro: I like the phone app”

Helpful Report

Posted 2 years ago

Hi Richard, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Recently when I accidentally dropped the device, I received an immediate call from the response team. The agent was courteous, caring and understanding. Even though this was an accident, it proved how well the system functions.”

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Posted 2 years ago

“I wear my device all the time except when I'm in the shower or in bed (but it is within reach then). Comforting to know I can call for help from any location, even when I'm out for a walk!”

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Posted 2 years ago

“Response was as quick as can be expected.”

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Posted 2 years ago

“My mom was home and began feeling weak. Her medic alert saved her life.”

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Posted 2 years ago

“It is everything I expected”

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Posted 2 years ago

“Extremely easy to purchase and set up. Staff very helpful and courteous.”

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Posted 2 years ago

“MobileHelp gives us a true sense of security and provides excellent customer support!”

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Posted 2 years ago

“Testing is done every month. Everyone I talked to is very friendly. Hope I never need to use it. But I know it's there if I need it.”

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Posted 2 years ago

“One day I accidentally set off my bracelet alarm. I wasn't even aware of it. In seconds, I got a call to make sure that I was all right. If I had been in distress, someone would have been dispatched immediately.”

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Posted 2 years ago

“The fall detect is too sensitive. It calls from just a jarring. I need that disconnected.”

Helpful Report

Posted 2 years ago

Hi Linda, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue, or disable the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“There always helpful answers all your questions and I'm glad i haven't had any emergency but I'm sure they will be there to help.”

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Posted 2 years ago

“This product has the potential to save my life, but I wish its criteria for notifying contacts of a potential problem was not so rigid. Early on, it generated notices to my contact because the battery died (the charge is less than 48 hours) and when I intentionally turned it off because I was afraid I would not get it back on the charger before the battery died.”

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Posted 2 years ago

“Meds should be in your computer and not on my frig. All other info should also be in your computer as well. If I fall outside of my apartment what good would it do if it is on my frig. EMS & the hospital should get the info from you. Other med help cos. do this. Why not you?”

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Posted 2 years ago

“I like the product , but i have been having trouble in the testing, it does'nt seem tell me that is working fine and I end up calling the customer help number.”

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Posted 2 years ago

“We have only needed it 2 time since my mom got it, but was very helpful then. They where fast and efficient.”

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Posted 2 years ago

“Trouble shooting not available 24/7 especially on weekens”

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Posted 2 years ago

“I already had a local lockbox but one day I rolled out of my office chair. I was not hurt, thank goodness, but could not get up. I pressed my wrist button and the system worked great! The firemen arrived in minutes! Thanks MobileHelp!”

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Posted 2 years ago

“They have been there for me..even when it gets pushed by accident. Love having them. Give them a 5 out of 5”

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Posted 2 years ago

“The entire process took about 15 minutes. Mobile help had received rave reviews. The equipment arrived within two days and it was a simple matter to hook everything up and to do a test run as well. And essential piece of equipment if you live alone or are growing old.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews