MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were great! Sent it to us right away”

Helpful Report

Posted 2 years ago

“My question was answered and explained very well with kind patience that I really appreciate. Thank you.”

Helpful Report

Posted 2 years ago

“I thought the device charge would last five days, and it only last two days. Also the fall detection is awfully sensitive. My device has alerted me several times that they detected a fall when it just flopped against my chest and that’s it.”

Helpful Report

Posted 2 years ago

Hi, We received your review and we apologize for the issues you are experiencing with your equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“you owe me a refund”

Helpful Report

Posted 2 years ago

Hi Joanne, We received your review and we apologize for any issues you have experienced with the refund process. The date the equipment is returned and received at our warehouse would mark the cancellation date for your account, and any refund due is issued within 30 days from the cancellation date. We are glad to see that you were able to connect with our Customer Service team for assistance with an expedited refund in this case. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please let us know if we can be of any further assistance, or if there is anything we can do to help keep you or a loved one safe in the future. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“When device went off by accident we received a call promptly.”

Helpful Report

Posted 2 years ago

“TAMMY IN TECH VERY HELPFUL...HOPEFULLY WHEN PRESS FOR HELP RESPOND IN A COUPLE RINGS INSTEAD 5 OR 6 SHE SAID REBOOTED.VERY FRIENDLY & PATIENT”

Helpful Report

Posted 2 years ago

“I am pretty new to MobileHelp. Service for TESTING the equipment is very helpful. So far I have not needed to use the Emergency bottom but It is relaxing to know that it is available any time, if I need it,”

Helpful Report

Posted 2 years ago

“Everything we were told when we decided to switch over from alert one was on the level. They have kept up to their part of the service they supply. Price was better and service is just as good. Highly recommend this company to anyone in need”

Helpful Report

Posted 2 years ago

“I have been satisfied with answering my questions, for the quick help when I called.”

Helpful Report

Posted 2 years ago

“So far have not needed help but gives peace of mind if I do need it”

Helpful Report

Posted 2 years ago

“It is a lot to get used to it. I don't like the fact I have to pack base when I go on an overnight trip. I do like the door knob reminder to wear the necklace.”

Helpful Report

Posted 2 years ago

Hi Nola, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with any equipment inquires? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I haven't had my mobile device for very long and have not needed their services thus far. I feel confident wearing the device daily just knowing they are available if something happens to me as I live alone. I did accidentally set off the alarm and had to be instructed as to how to cancel the call.”

Helpful Report

Posted 2 years ago

“The reps were so nice when I was purchasing the plan. I also paid upfront. After multiple false fall alerts and the large size of the unit I decided to return it. No more nice reps. They also told me it would take up to 30 days for a refund so I notified my credit card company. I paid for my own Fedex return to be sure it got them them in the return window. I would not recommend this company (I'm also sure this won't be posted)”

Helpful Report

Posted 2 years ago

Hi Deborah, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. It can take up to 30 days for refunds to be processed, and our records indicate that the refund for your account has been issued. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call back if any further assistance is needed with your account. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“It is a good service”

Helpful Report

Posted 2 years ago

“The whole process from start to finish was extremely simple and right on.”

Helpful Report

Posted 2 years ago

“no problem with mobile help”

Helpful Report

Posted 2 years ago

“When we received the first unit, we discovered our AT&T signal was not reliable (un-corded units only use AT&T). After working with the very courteous technician to resolve the problem, he recommended that we return it. The process was very easy and at no charge. We purchased the corded system (attached to an existing hard-wired phone system). This system works very well for any emergencies occurring in or within 600 ft. of our home.”

Helpful Report

Posted 2 years ago

“It's comforting to never feel alone. I've never needed it, but I like knowing it's there.”

Helpful Report

Posted 2 years ago

“works great-- fast response”

Helpful Report

Posted 2 years ago

“couldn't connect for service. Tech helpful, but didn't feel I had the help I would need.”

Helpful Report

Posted 2 years ago

Hi Barbara, We have received your review and we are sorry to see that your area is not currently covered by the cellular network used with our mobile systems. However, we are glad to see that you were able to speak with our Technical Support team about the other system options we have available. Please let us know if you have any additional questions or if there is anything we can do to help keep you covered in the future. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews