MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp was great, help came in minutes. Very pleased with the service.”

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Posted 3 years ago

“It makes me feel secure since I am using the button”

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Posted 3 years ago

“Too bad there are two devices to charge”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help review your current system, along with any alternative options that may better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“I worked with a young woman, her name is Samantha. She was a jewel. I have received everything, will get an extra key for the lock box & get all set up. Thank you. Poodle Mom”

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Posted 3 years ago

“Gives me peace of mind you ars there for me”

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Posted 3 years ago

“Quickly to response”

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Posted 3 years ago

“Satisfied with everybody that I spoke to within your organization everyone was pleasant and helpful and they had absolutely no difficulty when I came to canceling my subscription with you people this is just not the product for me it is no reflection on you it is simply not the product for me so therefore I am canceling and returning your equipment however I will reiterate that everybody I dealt with was the most professional thank you very much”

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Posted 3 years ago

Hi Mary, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I hit button in my sleep by mistake.”

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Posted 3 years ago

“You are definitely right on top of everything. I am glad I have this security.”

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Posted 3 years ago

“The equipment is quality, and customer service is excellent. No complaints whatsoever.”

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Posted 3 years ago

“I opted out of Mobile Help before ever setting it up. I sent the company their equipment back, without even opening the box it came in. I found this company to be “hard selling” but with very little follow through. They made mistake after mistake with my starting account. So I lost all confidence in them and cancelled.”

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Posted 3 years ago

Hi Romaine, We received your review and we apologize for any issues you have experienced at the time of the order. We want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 3 years ago

“I sent everything back. You should of received it by now. Thank you”

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Posted 3 years ago

“We’ve had this service for only about 2 months. So far, it has helped my 91 yr old dad immensely. He has called for help twice!”

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Posted 3 years ago

“Only have the Medical Help service only about a month.”

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Posted 3 years ago

“The equipment was very easy to set up,hopefully it will never need to be used. But knowing it is there in case of a fall gives us peace of mind.”

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Posted 3 years ago

“I recently bought a MobileHelp contract. They were easy to work with and I made my equipment up and running. They have even called me, using their equipment,. So now I feel safe.”

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Posted 3 years ago

“Is Ivan a customer with mobile help Or a few months now I have one there alerts that broke Down and then when I called them and let them know They worked as fast as they could to provide me with another one And in between then the system that was broke I could they could not hear me but however the is the button still It's worked to the fact that that the signal where where they could still send help I just couldn't hear them”

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Posted 3 years ago

“MobileHelp is excellent - everything they say is true”

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Posted 3 years ago

“Purchased for my 85-year-old mom who fell shortly after she got it. Response time was phenomenal and the operator was efficient, attentive, patient and kind. Mom was extremely grateful and said she feels so much safer knowing she has help literally at her fingertips. The whole family is very happy with the service. Customer service made initial setup and testing simple. Overall definitely A+”

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Posted 3 years ago

“Easy to wear, easy to use. Easy to cancel if you make a mistake.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews