MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feel safer”

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Posted 2 years ago

“Very responsive”

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Posted 2 years ago

“Don't like the glowing green light. It works well but I can't hear the phone if I've accidentally hit the button so the ambulance shows up. But last Sunday night I called and went to the hospital now I'm in a nursing - rehabilitation center. Filled out by daughter, Michelen Weaver. I was the one who ordered it.”

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Posted 2 years ago

“Product needs to be less obtrusive and bulky. Life Alert has a small pendant which can be worn under clothes but is easily pressed in case of emergency. Mobile Help is boxy and cumbersome. Customer Service was outstanding.”

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Posted 2 years ago

Hi Davina, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“This company always makes me feel good and they take such good care of the client. Everyone is so nice.”

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Posted 2 years ago

“I've only had Mobile help for a short time but I have found they are easy to work with. I have had an emergency, but I am confident they will be there if I have one.”

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Posted 2 years ago

“So far the service has been great for my dad”

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Posted 2 years ago

“The customer service people were generally good. Very unhappy with your advertising that the unit can hold a charge for 4-5 days - but doesn't say only if you don't move around much...or that this applies to a basic unit, and not one with fall protection and GPS. The longest charge I get is for 40 hours - that's not even 2 days!!!!!!!”

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Posted 2 years ago

Hi Evelyn, We received your review and we are sorry to hear that you are not happy with the equipment you received. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have had my MobileHelp for a short time, but have been pleased with it. My friend, Rachael Feldman told me about this firm and was happy with hers. She gave me information and reassurance before I talked with the agent. That encounter was very pleasant and brief. My alert system arrived very quickly and I was able to review the instructions with no questions left.”

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Posted 2 years ago

“I needed to return my merchandise to you since it does not work at my house. I hope to see a credit on my charge card soon. Thank you very much.”

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Posted 2 years ago

Hi Ronald, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“The peace of mind knowing that my mother is being watched over is priceless. Your product is easy to use. I am very happy with this company”

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Posted 2 years ago

“Goes off when nothing is wrong. Don't know why.”

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Posted 2 years ago

Hi Nancy, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“So far it's been good”

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Posted 2 years ago

“It is reliable and safe.”

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Posted 2 years ago

“Am not a whiz kid Doing over phone not my choice”

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Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Prompt delivery, easy set-up, customer service is very good.”

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Posted 2 years ago

“Very knowledgeable and patient responses”

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Posted 2 years ago

“They were very helpful about what the product does and doesn't do. The product was delivered in just a matter of days.”

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Posted 2 years ago

“Thankfully I haven't had to use the system yet but just having it in my home is a comfort. I suffered a fall and realized how vulnerable I am, even with close neighbors around. MobileHelp customer service has been outstanding, from my first general-information call to helping me ensure that I had the set-up correct. This is a service you hope you never need but are so happy they're there when you need them.”

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Posted 2 years ago

“My dad loves it. Everyone was very helpful. Highly recommend!”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews