MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my Mom has only had MobileHelp for approximately a month, she mistakenly hit the button on her necklace and someone asked if she was ok immediately! I feel so much more secure knowing that help would be called.”

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Posted 2 years ago

“It's something that we hope will never have to be used. But Customer Service did a good job.”

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Posted 2 years ago

“MobileHelp is the best investment I have made. They are on the job 24/7. Always respectful and courteous, even when my cat pushed the button. She was on my lap and wasn't experiencing an emergency. The system is easy to use, and easy to set up, a live person walks you through every step of setup via telephone. I feel very secure in the hands of MobileHelp.”

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Posted 2 years ago

“Didn’t work after 3 days. Too heavy and ugly.”

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Posted 2 years ago

Hi Tina, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. One of our representatives will also be more than happy to assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 2 years ago

“Very pleased with product and service.”

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Posted 2 years ago

“Mislead and cancelled!”

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Posted 2 years ago

Hi Linda, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 2 years ago

“I was very indecisive about what Emergency system I should choose. Clare provided so much information and answered all of my concerns with professionalism and patience. She is the best!”

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Posted 2 years ago

“I asked as power of attorney not to have anyone else notified except my Husband and I . They told me they took care of it. They did not, other person is still getting notified. Not happy”

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Posted 2 years ago

Hello, We have received your review and we apologize for any inconvenience this has caused. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. What would be the best number for us to reach you on for further assistance with your account and resolving this issue. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“It is hard to wear this in a spot where it doesn't go off. It goes off frequently.”

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Posted 2 years ago

“EVERYTHING WENT VERY GOOD”

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Posted 2 years ago

“Great customer service, easy to set up. Best feature for us was the fall protection. My friend fell, she was all alone and her fall was detected, when she didn't respond medics arrived. They had the code to the lock box, which was supplied by MobileHelp, so were able to enter her residence. A life saver.”

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Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

“Excellent product. The set up was extremely easy. I did contact customer service & the representative was professional, friendly & very helpful. The cost was reasonable.”

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Posted 2 years ago

“this paid for itself within 2 weeks of purchase. My brother fell in the middle of the night and I was able to meet the EMT's at his house. The only struggle was the EMT's were not familiar with how the lockbox worked on the door, which delayed entry. They made notes in their system for future visits.”

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Posted 2 years ago

“I FEEL THE NECKLACE THAT YOU WEAR AROUND YOUR NECK IS A LITTLE HEAVY. WISH THE DEVICE COULD BE A LITTLE SMALLER. I FEEL A LOT SAFE LIVING ALONE KNOWING THAT I HAVE SOMEONE ON THE OTHER END. THANK YOU MOBILEHELP.”

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Posted 2 years ago

“My message keeps rolling off and l am not good at texting. It was handled professionaly.”

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Posted 2 years ago

“I like the fact that if I push the button by accident I just have to push the button for 3 seconds to cancel the call. It is light weight, the price is more reasonable than the one I had before. So far, I have been very happy with it!”

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Posted 2 years ago

“just received, waiting for period of adjustment to see if they work well for me. very comfortable”

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Posted 2 years ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp, we pride ourselves in providing our customers with great customer service, and peace of mind with our coverage. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I have had one relly bad spel, and Mobilehelp was right there on the spot so very good this way you do not feal, by you are alone...Thank you...”

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Posted 2 years ago

“We had tried for many months after mom fell to get her on board with MobileHelp. Someone had told us they had used it for their mom. Mom finally agreed and it has been such a comfort and relief. It allows her to continue to live alone and be able to do things around the house. We got the one that goes wherever she does and has 24 hour service connectivity. We would recommend MobileHelp to anyone. Customer service and tech support are friendly and helpful anytime we need them.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews