Login
Start Free Trial Are you a business?? Click Here

Mobile Phones Direct Reviews

2.0 Rating 197 Reviews
25 %
of reviewers recommend Mobile Phones Direct
2.0
Based on 197 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Mobile Phones Direct 5 star review on 12th November 2024
Andersen Paul
Mobile Phones Direct 5 star review on 13th July 2023
Smith
Mobile Phones Direct 5 star review on 30th June 2023
Reed C Newman
Mobile Phones Direct 5 star review on 18th June 2023
Cory Jensen
Mobile Phones Direct 5 star review on 27th March 2023
Taylor PK
Mobile Phones Direct 1 star review on 22nd March 2023
Anonymous
Mobile Phones Direct 5 star review on 9th January 2023
Allan C Taylor
14
Anonymous
Anonymous  // 01/01/2019
I was told on phone to claim by end of August for my first bill generated. First I was told to submit June bill by end of August for myself and my wife. I just did on 2nd August and both were rejected. Called customer service again and been on hold for last 25 minutes! Never again. Beware of Cashback scams they run and do not trust what they advice on phone. If it helps your call quality team, I was told: my first claim should be for the bill of June and that gave me 2 months i.e. till end of August to submit my claim. I only found out when I tried to make a claim that it should be May bill, not June bill. I haven't heard anything back yet so am not sure who is going to get in touch and when.
Helpful Report
Posted 5 years ago
Awful company, advertising phones that are not available, fail to communicate this and a “could not care less” attitude. Do not use.
Helpful Report
Posted 5 years ago
Was with them for nearly 6 years and when it came to order my phone,I gelot rejected by them, their excuse was security issue which was a ly,I will never use them again.
Helpful Report
Posted 5 years ago
awful customer service, misleading terms and conditions relating to cashback. shady and dishonest.
Helpful Report
Posted 5 years ago
Great value and service.
Helpful Report
Posted 5 years ago
Superfast & easy as 123 well done ;) (new contract + next day phone delivery)
Helpful Report
Posted 6 years ago
Superfast & easy as 123 well done ;) (new contract + next day phone delivery)
Helpful Report
Posted 6 years ago
If you are ever unfortunate enough to be dealing with this company please read over your terms and conditions closely as being mislead on the site is a speciality of this company conning the customer you will be lead to believe you are paying a much smaller line rental than you actually will be. Never assume check is a great term for mobilephonesdirect all these cashback offers are by redemption meaning all the work must be done by you the customer to claim this back over instalments on which hand if you don’t want the hassle of sending across your bill and remembering order reference numbers for months 6,9,12,15 and month 18 then you are better going to the network provider who will give you a deal for much the same price without the hassle. Will not be using them again and will make all friends family and work colleagues customers everybody I know and come across will be told about this bad experience I have been unfortunate enough to experience.
Helpful Report
Posted 6 years ago
Quite possibly the worst customer service Ive came across, half way through delivering my "next day" handset they requested the courier return to sender. Then lied about actioning such request and tried to blame it on DPD. I wouldnt bother with them again.
Helpful Report
Posted 6 years ago
Poor service after taking out new contract no free gift as of there promotion customer service non existent
Helpful Report
Posted 6 years ago
Phone came on time great. easy to use great. Thanks
Helpful Report
Posted 6 years ago
SUPER cheap deals, there was a problem with my tarriff, which o2 made mistake on, but mbilephonedirect very quick uk service center sorted out immediately. was on hold for less than 1 minute and they were VERY helpful and supportive.
Helpful Report
Posted 6 years ago
Very good deals but there cashback offers are unnecessarily complicated
Helpful Report
Posted 6 years ago
Delivery arrangements a shambles. The whole sorry saga will take up pages. Next time I will go to a store, no question.
Helpful Report
Posted 7 years ago
Second time I purchased a phone from them. Phones come unlocked and with next day delivery, I would highly recommend them.
Helpful Report
Posted 7 years ago
Very helpful and very polite people
Helpful Report
Posted 7 years ago
Always ask for concerning personal documents to be sent through email which is always (by its nature) very insecure. Dodgy company - AVOID!
Helpful Report
Posted 7 years ago
Excellent service. Easy website and quick delivery.
Helpful Report
Posted 7 years ago
Mobile Phones Direct is rated 2.0 based on 197 reviews