Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,719 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

Helpful Report

Posted 1 year ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

“The best and the cheapest”

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(HONOR Magic7 Pro 512GB Black) - Posted 6 days ago

“They were ok. Sold me a sim. It turned up”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

Hello Chris Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. We would like some further details on how we can improve our service and your review to a 5*. Kind regards Grace | Mobiles.co.uk

Posted 1 week ago

“Really competitive deals as compared to other dealers. Great value for money and excellent experience. Sim was delivered in less then 24 hours of placing order. Strongly recommend others to rely on mobile.co.uk for best phone and sim only deals.”

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Posted 2 weeks ago

“Quick service”

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(Id-sim-only-deals) - Posted 2 weeks ago

“Good stuff here so far”

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(Vodafone-Sim-Only-Deals) - Posted 2 weeks ago

“Ordered on Saturday evening and new phone arrived sunday afternoon.”

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(Apple IPhone 13 128GB Midnight) - Posted 2 weeks ago

“Very helpful polite service the agent dealing with me was second to none over helping me choose the right deal for me”

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Posted 2 weeks ago

“Cannot get help via live chat keep having to repeat myself and speak to many different people. Want to cancel but proving difficult. Nightmare company to deal with”

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Posted 3 weeks ago

“Very good offers and much more cheaper than any other mobile network, I usually upgrade with Vodafone network from mobiles and I get very cheap offer from them. Recommend 👍”

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(Vodafone-Sim-Only-Deals) - Posted 3 weeks ago

“I wanted another sim and refused due to a credit check which quite frankly is ridiculous.”

Helpful Report

Posted 3 weeks ago

Hello William Thank you for your review, I’m sorry to learn that your order has been unsuccessful. If the credit check hasn’t passed then this is the result given by the chosen network provider, which means we’re unable to proceed with your application. We’re not made aware of why a credit check doesn’t pass and have no influence over the decision made. If you’d like to try another network, you can contact our Sales team on 0330 678 1450 who’ll be happy to help. Our team are available between 9am to 8pm Monday to Friday and 9.30am to 6pm on Saturday. (Calls charged at standard local rate and mobile rates will vary). Alternatively, please feel free to place a new order on our website for your chosen network and deal. Kind regards Grace | Mobiles.co.uk

Posted 3 weeks ago

“Easy enough to order with but falsely advertising bundle with new A56, they are not an authorised retailer to offer the fit3, case and charger bundle. THey dont appear on their list of sellers when you claim from Samsung and despite emails and contacts to explain where it was offered and with whom (part of Currys umbrella), my claim was declined. not good at all and very misleading.”

Helpful Report

(Samsung Galaxy A56 5G 256GB Graphite) - Posted 3 weeks ago

Hello Rob Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your free gift and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. Kind regards Roshni | Mobiles.co.uk

Posted 3 weeks ago

“Very good and cheap deals very worth it”

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(Id-sim-only-deals) - Posted 3 weeks ago

“Great service ,prompt delivery and fantastic pricing”

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(Apple IPhone 16 128GB Pink) - Posted 4 weeks ago

“Excellent prices and great service. Easy, straightforward ordering process.”

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(Vodafone-Sim-Only-Deals) - Posted 4 weeks ago

“Couldn't be any easier, brilliant, fast delivery 👏”

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Posted 4 weeks ago

“Very disappointed my cashback didn’t track for 2 separate upgrades I did due to mobiles.co.uk denying I purchased through top cashback when that was untrue.”

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Posted 4 weeks ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your Top Cashback and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 4 weeks ago

“This is the first time taking a mobile contract. Contract was easy to take and the sim included had the wrong tariff but I was then told by customer service they will solve the issue. I have also returned the mobile and was given my refund . I was also given a free returns label by the staff as I wasn't sure what address to send the returns item. This is a professional company who have great deals on there end. Selling brands which are not usually available from other stores”

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(OPPO Reno 12 Pro 512GB Space Brown) - Posted 4 weeks ago

“Arrived before expected delivery date , very fast delivery, arrived carefully packaged no problem”

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(Apple IPhone 15 128GB Blue) - Posted 1 month ago

“Excellent service at an incredible price.”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 month ago

“Great deals and great service!”

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(Apple IPhone 16 128GB White) - Posted 1 month ago

Mobiles.co.uk is rated 4.7 based on 37,719 reviews