Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,567 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mobile and SIM for my son arrived quickly but it was not clear on receipt which SIM was for who and we’ve still been unable to get my sons mobile moved across to his old number as it’s not clear from the emails whose is whose”

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Posted 1 month ago

Hello Ann Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusion with your SIM cards. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“Always friendly helpful staff when you ring always call back when they say they will have bought 2 contracts with mobiles both times been so happy with customer service”

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Posted 1 month ago

“I spoke to one of your advisers who was very helpful and efficient. Everything that I wanted was all done. Cheers”

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Posted 1 month ago

“Thank you so much the galaxy s24fe was one of the best phones to have right now and l am impressed will advice more customers for you thanks”

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Posted 1 month ago

“Seamless upgrade”

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Posted 1 month ago

“Great service from start to finish very polite call staff”

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(Apple IPhone 16 128GB Pink) - Posted 1 month ago

“I didn't order the 512gb porcelain, however the 128gb obsidian is working well.”

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Posted 1 month ago

“Easy to navigate website, great choice of phones and it was easy for me to make a choice and order. Really happy with my choice and the prices I paid compared to some other sites. No problems at all. Highly recommended. Thank you.”

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Posted 1 month ago

“Not happy. Just order Vodafone plan for £7 per month. Now Vodafone charges me £20”

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Posted 1 month ago

Hello Jakub Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. The first bill you’ve received from the network will be pro-rated, this is to get you in line with their billing cycle. This means the bill you’ve received will cover a full month’s line rental, plus the time from the point of connection to the date on your first bill. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“amazing deals at good prices”

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Posted 1 month ago

“I have used mobiles.co.uk for my last two purchases. Nice simplistic website, easy to find the best deals, customer service have been helpful too. Local call center which is always great.”

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(Apple IPhone 13 128GB Starlight) - Posted 1 month ago

“Very competitive offers and quick, simple order process.”

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(Vodafone-Sim-Only-Deals) - Posted 1 month ago

“Very easy process would highly recommend Mobiles.co.uk”

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Posted 1 month ago

“Quick to order & Fast delivery. Recommanded.”

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Posted 1 month ago

“Nice deal fast deliver”

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Posted 1 month ago

“It was all smooth and everything done with no hazle”

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Posted 1 month ago

“Ordered a contract which included a Chromebook Go but it didn't arrive”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 month ago

Hello Kathryn Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I can confirm you will need to claim for your Chromebook directly with Samsung. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“It was very easy,straightforward buying procedure. I am amazed with the prices and the fast delivery too.”

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(Apple IPhone 14 128GB Midnight) - Posted 1 month ago

“Very easy website and great prices. Phone arrived very quickly too.”

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Posted 1 month ago

“Very helpful informative Staff, not pushing to sell 👍”

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(Vodafone-Sim-Only-Deals) - Posted 1 month ago

Mobiles.co.uk is rated 4.7 based on 37,567 reviews