Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,719 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I purchased a new phone contract (Pixel 9 Pro XL with Vodafone) through Mobiles.co.uk approximately a week ago. I chose to keep my old number and chose the option to have the old number ported to my new phone via the e-SIM option. Yesterday (13th March 2025) was the day my number was supposed to port across. My phone got disconnected from Lebara (my old sim provider) at about 9am. But Vodafone never connected my new SIM. I spoke to Vodafone and they informed me that they had no details of my contract as mobiles.co.uk had not sent it across. This was about 1pm. I then contacted mobiles.co.uk and they said that Vodafone would send me an email with a QR code to scan to connect and that I would have this for 6pm. 6pm came and went. I contacted Vodafone, they said to give it until midnight. This morning (07:40am 14/03/2025) my phone is still not connected and I have not received any emails - and yes, I checked junk. I am disabled and my phone is my only way of keeping in contact. I am expecting some phone calls, including from the hospital - but I will not be able to receive these without a phone number. I won't be using mobiles.co.uk again as in essence I just have a phone that I can only use as a WiFi device and I guess I have lost my phone number - which is also my business number. So I will now lose potentially quite a lot of business through this. Very costly mistake.”

Helpful Report

(Google Pixel 9 Pro XL 512GB Porcelain) - Posted 1 month ago

Hello James Thank you for your review. I’m very sorry to hear of your experience and apologise for the delay in you receiving your SIM; I understand the concern and inconvenience this would cause. I have sent you an email to discuss this further and hopefully provide a resolution. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“Excellent quick service”

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(Defence IPhone 16 Bundle) - Posted 1 month ago

“Good buying experience, but I returned the phone as it wasn't what I wanted. I instigated a return, but was disappointed that I had no email confirmation that I was doing a return. I received an email with the address to return the phone. I would have expected an email confirmation that I was returning the phone and cancelling the contract.”

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Posted 1 month ago

“great deal, fast delivery of the ordered product and sim was activated the same day i got it instead of having to wait a couple of days or phone up”

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Posted 1 month ago

“Clear pricing, super-fast delivery - happy customer”

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(Apple IPhone 16 128GB Teal) - Posted 1 month ago

“Website was clear and easy to see what was on offer and exactly what is included in the contract packages. Easy to scroll through and select. Order was placed and new phone delivered the next day, even though that was a Sunday. Excellent service, very happy and have recommended to family members looking for new phone contracts shortly.”

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(Google Pixel 9 128GB Peony) - Posted 1 month ago

“Easy ordering and good communication”

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(Apple IPhone 16 128GB Black) - Posted 1 month ago

“it was totaly awesome, Quick responce and gud network”

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Posted 1 month ago

“Have only just joined and I’m happy and impressed with the service received from the initial call to the smooth and easy transition to new network. Will and have been recommending to others.”

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Posted 1 month ago

“Signal is not good enough at my house”

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Posted 1 month ago

Hello Mohammad Thank you for your review and for taking the time to speak to me today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve been experiencing coverage issues with your contract. We recommend you speak to your network provider directly as they may be able to troubleshoot the issues you are having. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“I brought a new Google pixel 9 pro XL cheaper than what I was paying for a pixel 7 pro so very happy”

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(Google Pixel 9 Pro XL 128GB Hazel) - Posted 1 month ago

“Happy with purchases although I ordered a blue iphone 15 and the box contained a white one”

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(Apple IPhone 15 128GB Pink) - Posted 2 months ago

“The process of ordering my phone and setting up my monthly direct debit online was so straight forward.”

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(Apple IPhone 16 128GB White) - Posted 2 months ago

“Very quick and easy to navigate upgrade”

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Posted 2 months ago

“We love mobiles.co.uk, all our phones are purchased through them for years. The upgrade feature is also fast and seamless, up and running within 24 hours. Upgrade prices really reasonable too . Very happy with the service provided.”

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(Apple IPhone 15 128GB Black) - Posted 2 months ago

“Trying to speak to someone is impossible Left a comment on a community page, but no answer on the same day.”

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Posted 2 months ago

Hello Robert I’d like to apologise for your experience, if you need further assistance please contact iD Mobiles directly: https://community.idmobile.co.uk/contacting-id-183/live-chat-46228 Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 2 months ago

“Really good phone deals and good smooth customer service!”

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(Id-sim-only-deals) - Posted 2 months ago

“Have just swapped providers I have found mobiles .co.uk to be so commutative with their emails, letting you know every step of the way what’s happening with the process. The sim came within a couple of days, so far I am very happy with their service”

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(Id-sim-only-deals) - Posted 2 months ago

“It was easy to choose the option that was best for me. It arrived in great time and the agreed change over day was smooth without and glitches! Thank you! X”

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Posted 2 months ago

“Very competitive price and speedy delivery. Have used this website before .”

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Posted 2 months ago

Mobiles.co.uk is rated 4.7 based on 37,719 reviews