Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,698 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signal is not good enough at my house”

Helpful Report

Posted 2 weeks ago

Hello Mohammad Thank you for your review and for taking the time to speak to me today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve been experiencing coverage issues with your contract. We recommend you speak to your network provider directly as they may be able to troubleshoot the issues you are having. Kind regards Chris | Mobiles.co.uk

Posted 2 weeks ago

“Trying to speak to someone is impossible Left a comment on a community page, but no answer on the same day.”

Helpful Report

Posted 1 month ago

Hello Robert I’d like to apologise for your experience, if you need further assistance please contact iD Mobiles directly: https://community.idmobile.co.uk/contacting-id-183/live-chat-46228 Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“Really good service up until I got my new phone. But still waiting for my 100 pound Curry's voucher. Phone up to be told it would be sorted in 3-5 days but still not heard anything after 2 weeks.”

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Posted 2 months ago

“I haven't received it yet & now my old sim has been switched off.”

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Posted 3 months ago

Hello Lucy Thank you for your review. I’m sorry to hear that you have yet to receive your order; I understand the concern this would cause. I have tried to contact you this morning to discuss this further but you were unable to take my call. We advise customers to allow 5 working days for their delivery, if you have still yet to receive your item then I’d strongly recommend contacting your network provider to request a replacement. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“Someplace it’s working good we can’t hear each other”

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Posted 3 months ago

Hello Amal Thank you for you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your coverage and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 3 months ago

“SIMO deal, didn't arrive until 4 days later, was cut off from previous supplier before SIM arrived. I was also was charged from the following day of the order.”

Helpful Report

Posted 4 months ago

Hello Conor Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issues with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 4 months ago

“Ordered a contract which included a Chromebook Go but it didn't arrive”

Helpful Report

(Samsung Galaxy S24 128GB Onyx Black) - Posted 5 months ago

Hello Kathryn Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I can confirm you will need to claim for your Chromebook directly with Samsung. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 5 months ago

“The ordering of the phone was OK but the delivery from DPD was apauling, I chose a delivery date and time to work around my busy work schedule, this was missed by DPD and as I had booked my existing number to be transfered and needed the new phone, I had to pay an addtional £9.99 to DPD to have the phone delivered the next day before 12. They litterally had me over a barrel as I needed the phone!!”

Helpful Report

(Google Pixel 8 128GB Obsidian) - Posted 11 months ago

Hello Jason Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Due to the Easter bank holiday DPD’s delivery service was not operating as normal which caused a delay in your order being delivered. I’m sorry you had to pay to upgrade your delivery time. I’d like to help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 11 months ago

“Big problem! My payment card is at my office address. The office is NOT MANNED until the "Night Shift", btween 8 pm and 6am. Hence the courier was unable to deliver my phone. He didn't bother phoning to find out why nobody was there and DPD's website tracking does not allow an alternative deilvery address. Am I withing the "Cooling Off" periods to CANCEL my order?”

Helpful Report

(Google Pixel 8 128GB Obsidian) - Posted 11 months ago

Hello Robert Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 11 months ago

“Order a week ago and still nothing.”

Helpful Report

Posted 1 year ago

Hello Thomas Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your order hasn’t arrived. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“The cash back was not worth the hassle to redeem. Didn't like having to give my details into a company I don't know nothing about.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello James Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry your unhappy with the cashback offer and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“I used money saving expires " mobile finder" tool and a link took me to mobiles.com straight into checkout for the model I had selected. Unfortunately a different model was sent to me which I returned without opening the box and I'm still waiting for a refund.”

Helpful Report

Posted 1 year ago

Hello Archobald Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the issue with your order and your return, I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Customer service is non existent. Very much a computer says no situation. Never know such poor effort to try and solve an issue.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear about your experience, it’s disappointing to hear we’ve been unable to offer you any resolution to your query. I’d like to assist you today, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 1 year ago

“I want to reopen my faulty pixel 8 pro. the screen is freezing, I've data connection issues even in car, no problem even I put some in my old S10 garbage. want to repair it lol. nightmare of a company. avoid..”

Helpful Report

Posted 1 year ago

Hello Mark Thank you for your review. It’s disappointing to hear about the issues with your device and understand the frustration this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 1 year ago

“Took my money then cancelled my order, I had to chase this up twice, on hold for ages, 3rd time finally someone sorted it, good deal compared with Vodafone directly”

Helpful Report

Posted 1 year ago

Hello Thank you for reaching out to us to let us know of your experience. I’d like to first apologise for the issues with your order. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive and we’ll be looking into why it took 3 attempts to obtain a resolution to your query. We appreciate your patience and hope to provide a better service for you in the future. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Received faulty phone Internet speed and reception is overall poor”

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Posted 1 year ago

Hello Michal Thank you for your review I'm sorry for the issue you've had with your order and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

“I have a black 128gb pixel 7 pro”

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Posted 2 years ago

“Poor customer service rude staff on phone”

Helpful Report

Posted 2 years ago

Hi Subramanian We're sorry to hear you've had a poor experience with our customer support team. Customer feedback is very important to us and we will ensure your interactions with our team are looked into to see how we can improve Kind regards Mobiles.co.uk

Posted 2 years ago

“No problems with Mobiles.co.uk but with dpd delivery they use.. Absolutely ridiculous..”

Helpful Report

(Apple IPhone 13 Pro Max 128GB Silver) - Posted 2 years ago

Hi Ladislav, We are sorry to hear that you have experienced issues with your DPD delivery. If there is any feedback you wish to provide regarding this please get in touch with us and we can certainly pass this on. You can email us at Reviews@mobiles.co.uk. Regards, Kash Mobiles.co.uk

Posted 2 years ago

“Delivery service Useless”

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(Samsung Galaxy A13 64GB Black) - Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,698 reviews