Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,698 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought getting a new phone the storage issue would be improved, seems to have caused me a lot more issues than the old one. I had to clear out a lot of photos and videos, then getting messages I need to pay more to help store emails and photos.”

Helpful Report

Posted 3 months ago

Hello Robert Thank you for your review. I’m sorry to hear your devices memory isn’t as expected. If you are within 14 days we could possibly look into exchanging to a higher memory model however you would need to pay the difference. If you would like to check this please contact our Customer Support team on 0330 678 0520, Monday to Friday between 8:00am until 7:00pm, Saturday between 9:00am until 6:00pm and Sunday 10:00am until 5:00pm. Calls charged at standard local rate and mobile rates will vary. Kind regards Chris | Mobiles.co.uk

Posted 3 months ago

“The man I spoke to was very helpful and patient but unfortunately didn’t give me the right advice. I asked if if it was possible to keep my same number but this wasn’t the case. The phone now has to be returned.”

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Posted 3 months ago

Hello Anna Thank you for your review. Customers are able to transfer their mobile number if they are changing to a different network. If they are staying with the same network then an upgrade would need to be completed to keep the mobile number. If you require further assistance then I have sent you an email. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“Hard to say as DPD didn’t actually deliver the phone so I still haven’t got it….”

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Posted 4 months ago

“Happy with ohone so far. Fast service”

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(Samsung Galaxy A55 5G 256GB Awesome Lilac) - Posted 4 months ago

“The mobile and SIM for my son arrived quickly but it was not clear on receipt which SIM was for who and we’ve still been unable to get my sons mobile moved across to his old number as it’s not clear from the emails whose is whose”

Helpful Report

Posted 4 months ago

Hello Ann Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusion with your SIM cards. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 4 months ago

“I would love to leave a better review but I have had the phone for 5 days and still unable to register on network hopefully something happens tomorrow.”

Helpful Report

Posted 6 months ago

Hello Emma Thank you for reaching out to us to let us know of your experience and for taking my call today. I’m sorry to hear that there has been a delay in activating your network; I understand the disappointment this would cause. I would kindly ask that you allow a further 24 hours for this to be completed. Kind regards Grace | Mobiles.co.uk

Posted 6 months ago

“In general I am satisfied with the deals but it does not seem to have any special offers for existing customers and therefore it is quite disappointing. Also I do not understand why they keep making new accounts to claim for cash back instead of using the previous accounts as it is concerning because the old accounts remains active which in my opinion against GDPR”

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Posted 6 months ago

Hello Imad Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 6 months ago

“Website is very buggy, customer support wasn’t available to help on weekend. Claimed to take credit card but tried two different ones before a debit card which worked eventually. Price was good though which was the saving grace.”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Blue Titanium) - Posted 9 months ago

Hello Connor Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 9 months ago

“I keep getting emails regarding reviews despite not having received my phone yet. So based on things so far I would say that the experience has been acceptable. I live in Northern Ireland and there have been bank holidays, so getting my phone over the weekend would have been good but getting it today would be acceptable, and DPD state that I am due to receive it today, while mobiles.co.uk are ultimately responsible for getting my item to me I will bear in mind that DPD have had it since Friday or Saturday.”

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(Google Pixel 8 128GB Obsidian) - Posted 11 months ago

Hello Brendan Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday Friday and Monday however you should have received your order by now. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 11 months ago

“Good value package on the phone, data etc. £100 Currys gift coucher promised and undelivered still after 4 months. After managing to get through to the customer support team and having a call raised - still nothing. Also some problems with the phone when first purchased and a ridiculous journey to get it sorted. The poor service I have received is not due to the people who I have dealt with but because of disconnected processes.”

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Posted 1 year ago

Hi Chris Thank you for your review, I'm pleased to hear you have now received your Currys voucher. I apologise again for the delay with this. Kind regards Amy -Mobiles.co.uk

Posted 11 months ago

“I got the mobile but not expected what they gave informations...back lots of hidden visual scratches & side one little dent too..first time I bought online & not happy. I sold it to CEX Loosing by £10 straight away..not happy..”

Helpful Report

Posted 1 year ago

Hello Usman Thank you for your review. I have tried to call you today but I was unable to reach you so I have sent you an email so that I can assist you further as you haven't purchased a handset from Mobiles.co.uk. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“I cannot find my invoice number to register my PAC number BTC522331, My ID 131573300”

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(Id-sim-only-deals) - Posted 1 year ago

Hello Richard Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re having issues porting your number. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“I am trying to transfer my old number to ID I have been given a PAC from my previous provider when I enter the Information it is saying there is an issue with the information you have submitted? Can you please help”

Helpful Report

Posted 1 year ago

Hello Sui Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your porting and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Purchasing process works ok, but I did read both yours & iD t&c's fully but nowhere did I see that the monthly charge would increase by CPI +3.9% every April, despite specifically looking for this, until iD's order confirmation email was received. This needs to be made clear at the front end of the order process. I'm toying whether to continue with the contract or cancel at present!”

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(Id-sim-only-deals) - Posted 1 year ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusing email you’ve received from ID Mobile. I’m happy to confirm ID Mobile SIM only deals are not subject to any annual CPI increases and apologise if this wasn’t made clear to you. I’ve sent you an email, please provide us with a copy of the email you received from ID so I can further investigate. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“At this point I have no idea how well anything will work, my SIM won't become active for a few more days, even though it arrived last week. I have had multiple emails from Mobiles.co.uk but the SIM came from I.D. Mobile - so who am I with?! The cost is 1/3 of what I was paying for a sim-only contract (it would have been gal, but my previous provider just couldn't help raking my eyes on a monthly basis for 1/6 of the data available in this current plan. I've never switched phone providers and kept my number before, so I'll revisit this review when I actually have something to say.”

Helpful Report

Posted 1 year ago

Hello John Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Apart from spelling my name wrong I'm happy with purchase -- LINDA JONES”

Helpful Report

Posted 1 year ago

Hello Linda Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your name and I'm pleased this has now been updated. Thank you for taking the time to speak to me today. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Everything was great at POS. Cheap deal, easy sign up, very informative website etc I ordered a new phone because my old one broke and I needed a new one ASAP as I use my phone for business. Phone arrived next day however I had to re-submit my PAC two days later (despite the website telling me not to as I'd already submitted at POS). Submitting my PAC at POS did not work even though the system clearly validated it. I was without my phone number for almost a week costing me money and causing inconvenience. This needs sorting so it doesn't happen to other people. Apart from the above issue I'm very happy.”

Helpful Report

Posted 1 year ago

Hello John Thank you for reaching out to us to let you know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry for the issue with your PAC code and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“HAPPY WITH SERVICES”

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Posted 1 year ago

“It is fine. Info was a little sparse. I prefer specifically for Xmas Eve and it came a day early. Comms were poor and it said Network was reviewing the order but no narrative on what that meant.”

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Posted 1 year ago

“Shame really my order was supposed to be delivered at my local curry’s store as I knew I wouldn’t be in to take delivery however my order was pin protected and couldn’t be delivered so it has to be sent back to the warehouse then sent back to curry’s without a pin protection what a mess around considering I chose curry’s for convenience 😡”

Helpful Report

Posted 1 year ago

Hello Dannylee Thank you for your review At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for the issue with your delivery and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,698 reviews