“The service was very fast effective with progress updates and timely communication on queries asked. I also received email confirmation and assurance.”
“Meilleur site que j'ai pu trouver sur Internet pour débloquer mon téléphone. Je le recommande grandement. Ce site est d'une rapidité incroyable. Il suffit de rentrer votre IMEI, de régler le montant indiqué et votre téléphone sera débloqué.”
“was very scared to use the website at first but im glad i took the chance the unlock was instant as to other people told me i was gonna have to wait 2-3 days so them being able to get it unlocked instantly for half the price was wonderful thank yall again”
“I paid £11.99 assuming the phone would be in unlocked however it automatically went to eligibility checks. Then I was required to pay another £26.99 to unlock the phone. I paid this and it hasn’t made a difference. No sim is working in the phone besides the Sky sim I initially had. I have been ripped off. Do not bother because they don’t issue refunds regardless of weather it works or not.”
Hi Sophie-Leigh,
Thank you for bringing this to our attention and I'm sorry to hear about your experience. From our records, it looks like your order status is "Unlock Complete," which means your iPhone 14 should now accept SIM cards from other networks.
Here's what you can try to get your phone working with the new SIM card:
1. **Restart Your Phone**: Sometimes, a simple restart can help your phone recognize the new network.
2. **Check Network Compatibility**: Ensure that the network you're trying to use is compatible with your phone model.
3. **Update Your iPhone**: Make sure your iPhone has the latest iOS update installed.
4. **Reset Network Settings**: Go to Settings > General > Reset > Reset Network Settings. This will reset WiFi networks, passwords, cellular settings, and VPN/APN settings.
If none of these steps resolve the issue, please contact our support team. We provide a 100% Money Back Guarantee if the service does not work as promised under certain conditions outlined in our refund policy. Here's an important excerpt related to this:
"If our attempt to unlock your iPhone returns an 'unavailable' report to our server, the guarantee applies."
However, since your order status is marked as complete, I encourage you to follow the steps above and reach out to our support team for further assistance.
Thank you for your understanding and patience.
Best regards,
Charlotte
“Stay clear from this website and service. I paid £11 initially for some checks than in small print it says to actually do the unlock it’s a further £26. My phone is still locked to O2. Raised a ticket I had initial response after that nothing. Just go to a normal phone shop or get it done free from your network provider. £37 later and many hours phone is still locked. Very poor service. Never again scam artists.”
Hi Mr. Hussain,
Thank you for reaching out and sharing your experience. I'm sorry to hear about your frustration.
Firstly, I want to confirm that according to our system, your order status shows **"Unlock Complete."** This means your iPhone 11 Pro Max should now be unlocked from the O2 UK network.
Here's a quick guide to completing the unlock:
1. **Connect your iPhone to Wi-Fi.**
2. **Turn the phone off and then on again.**
If you follow these steps and still encounter issues, please get in touch with our support team again, and we'll prioritize resolving this for you.
Regarding the costs, we strive for transparency. The initial **£11.99** was for the Eligibility Check, and the **£26** was for the Standard Unlock, both of which were outlined on the checkout page before your purchase.
I truly hope this information is helpful and leads to a positive resolution. We appreciate your feedback and are here to assist you every step of the way.
Best regards,
Charlotte
“Bought this for two of my phones. Both are still saying the SIM is locked and there is no one to call anyone. Connected support and they say they will respond in 3 hours but its been 24hrs and nothing. Most likely this is just a scam”
Hi Suzanne,
I'm sorry to hear about your experience and understand your frustration. Firstly, I'd like to confirm that your order status for unlocking your iPhone 12 is marked as "Unlock Complete." This means the unlocking process for this phone has been successfully completed on our end.
For any issues you encounter with your phone still displaying that the SIM is locked, here are a few steps you can try:
1. Make sure your iPhone is connected to WiFi.
2. Turn your phone off and then back on.
3. Insert a SIM card from a different carrier to check if the phone accepts it.
If you have already tried this and your phone remains locked, it may be a specific issue that we need to address. Please provide a video showing the "SIM Locked" message as required in our [Refund Policy](#).
I apologize for the delayed response from our support team and assure you that this is not our standard practice. I will escalate this issue to ensure you get the assistance you need as soon as possible.
Thank you for your patience, Suzanne.
Best regards,
Charlotte
“Really efficient service have got one slight issue with the starting of the service didn't state the second part of payment for the issue of the unlock code but could well of been a miss read page on my behalf but overall very easy service thanks”
“Great service and great communication with customer service. It took about a week to get sorted but was reassured it would be done. True to their word it was. Very easy done in the end. Would recommend them. Thanks”
