“This was quick and helpful however you should say exactly what’s it’s for first and what to check first. My phone was already unlocked, just not eSIM compatible 😩 so was actually a waste of money for me.”
Hi — Charlotte here. Thanks for the feedback and I’m sorry that wasn’t made clearer.
Quick breakdown so it’s obvious what each payment was for:
- Network Check ($6.99) — identifies the current network/carrier.
- Eligibility Check ($14.99) — checks lost/stolen status, correct network and Activation Lock etc. As our policy states, “Eligibility Check: These checks are non-refundable.” and “we perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status.”
- Standard Unlock ($60) — performs the carrier/manufacturer (SIM) unlock. For iPhones this is completed by connecting to Wi‑Fi and restarting the phone.
Your order status shows “Unlock Complete,” so the carrier/manufacturer unlock was completed. Important note: a carrier unlock does not change eSIM hardware or carrier support — it won’t make a phone eSIM-capable if it isn’t already. As our terms remind customers, “It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.”
I can help check your order details and advise on next steps for eSIM (how to confirm compatibility with your carrier or alternative options). Want me to look into that?
“I used MobileUnlocks, as their website made it seem as though the system was completely automated.
But in reality, that was far from the case. Neither was it clear that the payment asked for was just to check that the phone could be unlocked. The actual full fee was more than three times more than this.
The terms were laid out in separate emails they sent, but didn't warn about.
I found the process very slow - more than four days. Once again the warnings about this were not clear.
Finally, when the unlock codes were sent, there was no guarantee that they would work, and frankly, the process needed to use them was quite difficult.
I ended up purchasing a refurbished much better phone, which was the same price as trying to get the old phone unlocked.
The other aspect I found a little irksome, is that the site receives so many good pieces of feedback. They try to avoid poor feedback by offering incentives to not do so.
So to summarise; very slow, pretty expensive, and only worthwhile if you are trying to unlock an expensive, relatively new phone.”
Hi — I’m sorry this was a frustrating experience and thanks for the honest feedback. I can see your order is currently "Reported as Not Unlocked, waiting customer feedback" and you’ve paid £14.99 (Eligibility Check) + £49 (Standard Unlock).
Quick next steps so we can get this sorted:
- Please try the unlock codes we sent — e.g. NETWORK=58975070 (you can also try PROVIDER=26757601 if prompted). Enter them when your Samsung A5 requests an unlock code. Our instructions note for non‑iPhones you should be "entering the unlocking codes provided in accordance with the email instructions."
- If the phone does NOT prompt for an unlock code when an incompatible SIM is inserted, then it will require a Remote USB unlock. As our terms state, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device."
A few important points from our terms so everything’s clear:
- "Eligibility Check: These checks are non‑refundable."
- "Any timeframes stated ... are given as a guideline, NOT a guarantee."
I’d like to help get this finished — if you reply telling me whether the phone prompted for a code and what happened when you used NETWORK=58975070, I’ll escalate to a senior technician and walk you through the next steps (or advise the Remote USB option). We can’t offer a refund here, but I’ll do my best to get this working for you quickly.
Hi — thanks so much for your kind words! I'm pleased your iPhone 16 Pro Max shows status "Unlock Complete" (order placed May 23, 2026). To finish the process, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you don’t see service after that, reply here and I’ll help right away. I can also confirm we have your six payments on file. — Charlotte
Hola, ¡gracias por tus comentarios! Me alegra mucho que la aplicación te parezca fiable y eficaz, y lamento la lentitud. Veo que tu pedido de un iPhone 11 (AT&T USA) aparece como "Desbloqueo completado". Por favor, finaliza el proceso conectando el teléfono a la red Wi-Fi y apagándolo y volviéndolo a encender según las instrucciones: "iPhones: conectar el teléfono a la red Wi-Fi, apagarlo y volver a encenderlo". Pagaste 24,99 $ (Verificación de elegibilidad) y 54 $ (Desbloqueo estándar) el 28 de mayo de 2026. Si sigue lento o no se completa, responde aquí y te ayudaré con los últimos pasos. — Charlotte
“Fake! Don’t be a fool like myself they didn’t unlock. I contacted previous owner and they were able to unlock themselves due to having proof of purchase”
Hi — sorry you’re upset. Our records show your order placed 25 May 2026 for the iPhone 16 Pro Max (Cricket USA) is marked "Unlock Complete" and we can see the Network Check ($6.99), Eligibility Check ($24.99) and Standard Unlock ($68) were paid.
Please try the iPhone unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1). If the previous owner unlocked it themselves, note that "Already Unlocked phones: No refund if you order an unlock for an already unlocked phone." (Refund Policy).
If it still shows locked, reply with your order number or the IMEI and a photo/screenshot of what you see and I’ll investigate and walk you through the next steps.
Hola, lamento que esto haya sido frustrante. Veo que tu pedido (Verificación de elegibilidad $24.99 + Desbloqueo estándar $59) está en proceso; actualmente está completado en un 64% y debería finalizar en 2 días y 12 horas. Un par de puntos importantes sobre nuestros términos: - "Verificación de elegibilidad: Estas verificaciones no son reembolsables." - "Un dispositivo Android solo se puede desbloquear mediante un código si el dispositivo lo solicita al insertar una tarjeta SIM incompatible." Si tu Galaxy A03s no solicita un código de desbloqueo después de insertar una SIM incompatible, necesitarás un desbloqueo remoto por USB. ¿Podrías indicarme si el teléfono está solicitando un código en este momento? Te ayudaré a partir de ahí. — Charlotte
Hola, soy Charlotte. Lamento que el código haya tardado tanto y que estés teniendo problemas. Veo que tu pedido (realizado el 22 de mayo de 2026) muestra "Desbloqueo completado" y tus códigos: "9f4QCwVbLAJMAa94". Pagaste $24.99 (Verificación de elegibilidad) y $44 (Desbloqueo estándar). Verificación rápida y próximos pasos: - Para teléfonos Android: "Dispositivos que no son iPhone: ingresa los códigos de desbloqueo proporcionados de acuerdo con las instrucciones del correo electrónico"; - Apaga el teléfono, inserta una tarjeta SIM incompatible de otro operador, enciéndelo e ingresa el código exactamente cuando se te solicite. - Si el teléfono no solicita un código o si recibes un error al ingresarlo, responde con el mensaje exacto (o una foto/captura de pantalla) y lo derivaré a nuestro técnico de inmediato para que lo solucione. Gracias. Seguiré trabajando en esto hasta que se solucione.
Thanks so much — I’m thrilled we could help and appreciate the recommendation! Your order (placed 25 May 2026) shows Unlock Complete for your iPhone 16 Pro Max on T‑Mobile USA. To finish up, please "connect the phone to WiFi and turn the phone off and then on;" — that will complete the iPhone unlock. If you need any help, just reply here.
Thanks again,
Charlotte
Hola, muchas gracias por tus amables palabras. ¡Me alegra que estés satisfecho con el servicio! Tu pedido aparece como "Desbloqueo completado". Para finalizar, introduce tu código de desbloqueo: 89043051. Como indican nuestros términos y condiciones, "Dispositivos que no son iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico". Si tu Moto G Power no te pide un código o necesitas ayuda para introducirlo, responde aquí y te guiaré en los siguientes pasos. — Charlotte
Hola, ¡muchísimas gracias por tus comentarios! Me alegra mucho que tu iPhone 15 Pro Max se haya desbloqueado de T-Mobile USA y que todo haya sido rápido y sin problemas. Tu pedido muestra "Desbloqueo completado". Para finalizar, conecta tu iPhone a Wi-Fi y reinícialo, como indican nuestras instrucciones: "iPhones: conectar el teléfono a Wi-Fi, apagarlo y volver a encenderlo". Si surge algún otro problema, responde aquí o visita mobileunlocks.com y te ayudaré de inmediato. — Charlotte
Hi — thanks so much for the great feedback, really appreciate it! Your Galaxy S22 Ultra 5G (AT&T) is marked "Unlock Complete" and your codes are NCK=0317193919627382 and MCK=4709524964841863.
To finish, insert a non-AT&T SIM and power on — when prompted enter the NCK; if asked for a master code use the MCK. As our terms state, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" If anything doesn't go smoothly, reply here and I’ll help right away. — Charlotte
Hola, ¡gracias por tus excelentes comentarios! Nos alegra mucho haber cumplido nuestra promesa y haber desbloqueado tu Samsung Galaxy A52 5G. Tu pedido muestra "Desbloqueo completado". Como recordatorio, nuestras instrucciones dicen: "Dispositivos que no son iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico". Así que, si necesitas ayuda para introducir el NCK/MCK o si tu teléfono no te pide un código, responde aquí y te ayudaré. ¡Gracias por tu paciencia! — Charlotte
Thanks so much — glad it was quick! Your iPhone 12 (AT&T USA) shows as "Unlock Complete." To finish the process please follow the iPhone steps: "connecting the phone to WiFi and turning the phone off and then on." If anything’s not working, reply here and I’ll help right away. — Charlotte
“Desbloquearon mi cel en el tiempo que dijieron, pero, para mi gusto es algo tardado y no avisan cuando estan tratando de que les compres el servicio, igual que cuando no dicen bien que el primer pago es solo para saber si eres elegible para el servicio y te vas con la finta y nada que si se puede pero ahora hay que hacer otro pagor por 4 veces mas de lo que hicistes iniciailmente total 100 dollares nada barato .”
Hola, soy Charlotte. Lamento que el proceso haya sido poco claro y algo lento. Confirmo que su pedido (Verificación de elegibilidad $28.99 + Desbloqueo estándar $81.00) muestra el estado: "Desbloqueo completado". Algunos puntos de nuestros términos que explican cómo funciona esto: - "Los pedidos anticipados, la verificación de elegibilidad y los costos de desbloqueo se incurren inmediatamente al realizar su pedido." (Términos 2.1) — la verificación de elegibilidad es un paso de pago aparte. - "Verificación de elegibilidad: Estas verificaciones no son reembolsables." (Política de reembolso) - "Si el iPhone no cumple con ciertos criterios (divulgados en su página de pago), es posible que se requiera un Servicio Premium además del Pago de Desbloqueo Estándar. Esto se mostrará en su estado." (nota de pago) Para finalizar el desbloqueo de su iPhone: "iPhones: conecte el teléfono a Wi-Fi y apáguelo y luego enciéndalo"; (Términos 8.1). Si aún aparece bloqueado después de eso, responda y lo guiaré a través de los pasos finales o revisaré los detalles del pedido de inmediato.
“I'm so happy with this service. Phone unlock within 24 hours instead of 36 hours, here in m County jamaica they wanted a lot to unlock, but thank you Mobile unlock . I will be using thos service all the time now!”
Hi — thanks so much for the lovely feedback! We're delighted your iPhone 11 Pro unlocked so quickly.
Our records show your order (placed May 26, 2026) is marked "Unlock Complete" and we received your payments of $24.99 (Eligibility Check) and $54 (Standard Unlock). To finish the iPhone unlock, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If anything isn't working or you need help, reply here and I’ll sort it out.
— Charlotte
Hi — I’m Charlotte. I can see your order (placed 26 May 2026) and both payments (USD 28.99 and USD 50.00); your iPhone 8 Plus (American Cellular) shows status: "Unlock Complete."
Please try the final unlock step for iPhones: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If it still shows locked or you get an error (for example "Incompatible SIM"), reply with the exact error message plus your order number/IMEI and I’ll escalate it to our technicians. If your phone required a Premium Service, that would be shown in your status.
Thanks — Charlotte
Hola, lamento que hayas tenido una mala experiencia, entiendo perfectamente tu frustración. Buenas noticias: el desbloqueo de tu iPhone 8 Plus (Cricket USA) está en proceso: "99% completado y debería finalizarse en breve". También veo tres pagos en tu pedido: dos comprobaciones de elegibilidad (24,99 $ cada una) y un desbloqueo estándar (54 $). Ten en cuenta: "Comprobación de elegibilidad: Estas comprobaciones no son reembolsables" (Política de reembolso) y "No es posible cancelar el pedido una vez pagado" (Términos y condiciones 2.1). Seguiré supervisando el proceso y te avisaré en cuanto finalice. Si quieres que lo revise ahora mismo, responde con tu número de pedido o el correo electrónico que usaste. — Charlotte
“Phone was unlocked in three days. Really reliable site. You can keep track of your order status by using the tracking link. The first payment instalment is to verify safety measures regarding the phone and the second is to proceed to ordering the unlocking of the phone. The phone I got unlocked is a little older but they still came through and delivered. Really happy with the service”
Thanks so much — I’m really glad it went smoothly for you and the iPhone 8 was unlocked in three days!
Just to confirm: we have your Eligibility Check (€13.49) and Standard Unlock (€61) on file and your order status shows "Unlock Complete." To finish the iPhone unlock, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms 8.1).
If anything else crops up or you need help, just reply here with your order number and I’ll sort it out. — Charlotte
Hi — thanks so much for the great review! Glad it was quicker than you expected.
Your iPhone 11 shows status "Unlock Complete." To finish, follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything doesn't look right, reply here and I’ll help sort it. — Charlotte
“Do not trust this service. My iPhone was locked, and I paid them the required fee to unlock it. After taking my money, my phone remains completely locked. To make matters worse, there is no email address or contact number provided anywhere on their site. I am stuck waiting indefinitely for "live support" that doesn’t reply. This feels entirely like a scam/fraud. Save your money and look elsewhere.”
Hi — I’m Charlotte. I’m really sorry for the stress — I can help sort this.
Our system shows your order status as "Unlock Complete" and I can also see the payments: $14.99 (Eligibility Check) and $60 (Standard Unlock). For iPhones the final step is to follow the unlock instructions we email you: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms 8.1). Please also check your spam/junk for that email.
If you still see the phone locked after doing that (try with a non‑Bell SIM inserted), reply here with your order number or IMEI and I’ll escalate this immediately. Note: Eligibility checks are non‑refundable per our policy, but I want to get your phone working first. — Charlotte
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