“Service not properly advertised and led to a false sense of security, now I have some useless codes i dont know what to do with? I'm out of £65, theives is all you are, THIEVES!!!!!!”
Hi — I’m Charlotte. I’m really sorry this has been so frustrating.
Your order (placed 29 Aug 2026) shows “Unlock Complete” and the codes we issued are: NCK=26470217 MCK=01379422 RGCK=00000000 EXTRA=62996896. I can also see you paid £14.99 for the Eligibility Check and £49 for the Standard Unlock.
Please try these steps (from our T&Cs: "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;"):
1. Power the phone off, remove the Open Europe SIM and insert a SIM from a different network (must be a carrier other than Open Europe).
2. Power on — when prompted for "SIM network unlock PIN" enter the NCK: 26470217 and press OK.
3. If it asks for a different code (network subset/service provider), use the MCK 01379422 or the other codes as prompted.
4. If the phone never asks for an unlock code, note our T&Cs: "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device."
Do NOT keep trying if you get errors (Samsung devices have limited attempts). Tell me exactly what prompt or error you see and I’ll walk you through the next step.
“They spent three months trying to unlock my phone so it would work on another network. Unfortunately, they were unsuccessful; they took £40 but did nothing—it was a complete waste of time, and on top of that, they didn't refund the money. It’s just a huge scam!”
Hi — I’m Charlotte. I’m really sorry this has been so frustrating.
I can see your order (placed 10 Feb 2026) is currently: "Reported as Not Unlocked, waiting customer feedback." To help quickly: please tell me two things — 1) Does your P30 lite prompt for an unlock code when you insert an incompatible SIM? 2) If it did, did you enter this code: 7695926419803691?
A few quick points from our terms so you know where we stand:
- "Eligibility Check: These checks are non-refundable."
- "Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones."
- "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
If the phone prompts and the code failed, reply and I’ll escalate to a technician to work with you—if we can’t make the code work after that, you may be eligible for a refund. If the phone never prompts for a code, tell me that and we’ll advise the next steps (Remote USB may be needed).
Please reply with the two answers above and I’ll take it from there. — Charlotte
Bonjour, merci pour vos gentils mots et je suis désolée que cela ait pris plus de temps que prévu. Voici un extrait de nos conditions générales : « Les délais indiqués sont calculés à partir des déverrouillages des semaines précédentes et sont donnés à titre indicatif, et non comme une garantie », et « Ces délais de livraison sont variables et peuvent être modifiés sans préavis. » Je comprends votre frustration et nous vous remercions de votre patience. Le statut de votre commande indique « Déverrouillage terminé ». Pour finaliser le déverrouillage de votre iPhone, veuillez le connecter au Wi-Fi, puis l’éteindre et le rallumer. Pouvez-vous confirmer que votre iPhone 16 Pro Max (AT&T USA) fonctionne maintenant avec votre nouvelle carte SIM ? Si ce n’est pas le cas, répondez-moi et je réglerai le problème immédiatement. — Charlotte
“I had an old iPhone XR that was locked to Vodafone, which I wanted to give to my daughter, who had an EE contract. I initially went to Vodafone, but they were unable to help. I then tried my local mobile phone kiosk, then I tried Apple, but neither could resolve the issue.
That’s when I found MobileUnlocks. The process did take a little longer than the recommended timeframe, but I understood that my phone was not a typical case, so I was prepared to be patient.
After almost giving up hope, I received a notification after around 10 days confirming that my phone had been successfully unlocked.
Great service and a fantastic result! I would highly recommend MobileUnlocks to anyone experiencing difficulties unlocking their mobile phone.”
Hi — thanks so much for the lovely review and for your patience. I’m really glad we could get your iPhone XR unlocked for your daughter. Your order (placed 18 Aug 2026) shows as "Unlock Complete."
To finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on;" — then try the EE SIM. If you hit any issues, reply here and I’ll help sort it straight away. Thanks again for recommending MobileUnlocks!
— Charlotte
Hi — Charlotte here. Thanks so much for the feedback — brilliant to hear your Samsung Galaxy S10 Lite was unlocked from Vodafone in ~2.5–3 days and the code worked straight away.
As our T&Cs state: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions." Your order shows Unlock Complete and we have the codes on file. If anything else crops up, just reply here and I’ll help. Cheers!
“Al inicio
Lo dude pero me solucionó menos de 1 hra mi teléfono ya estaba liberado 100 % recomendable
Rápido y confiable si gaste un poco pero valió la pena”
“Saludos tuve la experiencia de usar esta plataforma, para desbloquear un moto g play 23
De fabrica con Dish USA y aún que al principio estaba indeciso me animé hice los pagos y espere fue un día y mi cell estaba desbloqueado .”
Hola, soy Charlotte. ¡Muchas gracias por tu reseña! Me alegra que haya sido más rápido de lo esperado. Tu pedido aparece como "Desbloqueo completado". Para finalizar el desbloqueo en tu iPhone 15 Pro Max, sigue las instrucciones: "iPhones: conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo". Si tienes algún problema con el desbloqueo de AT&T USA, responde aquí y te ayudaré a solucionarlo.
Hi — thanks for the feedback and glad it eventually worked for you. Sorry it took longer than you expected — as our terms say, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.”
Your order (placed Aug 15, 2026) shows Unlock Complete. To finish the iPhone unlock please follow the instructions: “iPhones: connecting the phone to WiFi and turning the phone off and then on;” — that should do it.
If you need any help with those final steps or anything else, reply here and I’ll sort it out.
— Charlotte
Hi — thanks so much for the feedback, glad it was quick and easy!
I can see your order (placed 20 Aug 2026) is marked "Unlock Complete" for your iPhone 17 Pro Max on O2 UK. To finish the iPhone unlock just "connect the phone to WiFi and turn the phone off and then on;" — that should complete it.
If anything doesn't look right, reply here or contact our support at mobileunlocks.com and I’ll help you through it.
— Charlotte
“the service is good, however, they do need to make some improvements.
they managed to unlock my 4g Dongle quickly.
things i did not like:
1) they are adament about refusing to give a refund, and seem to be under the opinion that consumer rights dont affect them.
2) primary support was quick, but refuse to understand the UK Laws and there policy is law,
3) you have to pay £14.99 just to check you can even unlock it?! and then a additional £30!?”
Hi — thanks for the feedback and I’m glad we unlocked your HUAWEI E3372h-320 quickly (Order status: Unlock Complete — codes: 2DAm4YrEQY6EmDLf).
I completely understand your frustration about fees and refunds. Our policies explain why the eligibility fee is charged and why some payments aren’t refundable. For example: "Eligibility Check: These checks are non-refundable." and "It is not possible to cancel your order once it is paid for." Also we run checks before unlocking: "we perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status."
If you feel our support didn’t explain this clearly or that UK law has been misapplied, reply with the specific issue and I’ll escalate it to our senior team for review. If you’d like help entering the code or confirming everything is working, I can walk you through that now.
Thanks again — I’ll pass your feedback to the team so we can improve our support and clarity.
“Excelente servicio y atención al cliente. Al principio el sistema de desbloqueo automático no pudo procesar la solicitud, pero el equipo de soporte tomó el caso y realizó el desbloqueo vía remota.
Una vez que se conectaron, el proceso tomó menos de 10 minutos y todo quedó resuelto en un lapso total de 24 horas. El teléfono quedó perfectamente liberado y funcionando sin ningún problema. Muy satisfecho con la eficiencia, la comunicación y la rapidez para resolver el inconveniente. ¡Totalmente recomendados!”
Hola, ¡muchísimas gracias por la excelente reseña! Me alegra mucho que el desbloqueo remoto haya funcionado rápidamente y que tu teléfono funcione perfectamente. Si necesitas más ayuda, usa el soporte en vivo en tu página de seguimiento e incluye tu IMEI; lo necesitamos para localizar tu pedido y resolver cualquier problema. ¡Gracias de nuevo! — Charlotte
Hola, soy Charlotte. ¡Qué bien que tu Reno12 F esté desbloqueado! ¡Muchas gracias por la recomendación! Como recordatorio, nuestras instrucciones dicen: "Para dispositivos que no son iPhone: introduzca los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico". Si necesita ayuda para introducir su código (mxKkBF3s8wGDCq5n) o cualquier otra cosa, responda y le ayudaré enseguida.
Hi — thanks for letting us know, I can see your order status is "Unlock Complete".
For iPhones the final step is to connect to Wi‑Fi and restart the phone: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (T&C 8.1). Please insert the new SIM after restarting.
If you still see a SIM lock, please send a screenshot of Settings > General > About showing any "Carrier Lock"/error message and your order number — I’ll check it right away.
Thanks,
Charlotte
Hi — Charlotte here, thanks so much for the lovely review! I’m glad your Samsung was unlocked quickly and you didn’t have to leave the house. It’s great to hear you’d recommend us — if you need anything else, just give us a shout.
“Tive uma experiência muito positiva com o serviço. O processo foi simples e rápido, e o atendimento foi bastante eficiente. O desbloqueio foi realizado conforme esperado e a comunicação durante o processo foi satisfatória.
Recomendo o serviço pela rapidez, facilidade e profissionalismo demonstrados. Obrigado pela assistência!”
Olá! Muito obrigada pelo ótimo feedback! Fico muito feliz que o processo tenha sido simples e rápido e que nossa equipe tenha ajudado. Se você precisar concluir as etapas de desbloqueio do iPhone, conecte-se ao Wi-Fi e desligue e ligue o telefone (nossas instruções: "iPhones: conectando o telefone ao Wi-Fi e desligando e ligando o telefone;"). Se tiver mais alguma dúvida, basta responder aqui e eu ajudarei. — Charlotte
“Super udało się. Myślałem że nie uda się odblokować mojego S24, bo czekłem kilka dni. Wkońcu na maila dostałem kody odblokowujące. Włożyłem kartę sim i działa. dziękuje”
Cześć, tu Charlotte. Fantastyczna wiadomość – cieszę się, że Twój Samsung Galaxy S24 Plus został odblokowany i kody zadziałały. W Twoim zamówieniu (złożonym 12 sierpnia 2026 r.) widnieje komunikat „Odblokowanie zakończone”. Zachowaj swój e-mail z potwierdzeniem i kody w bezpiecznym miejscu. Jeśli potrzebujesz pomocy ze zmianą sieci lub w jakiejkolwiek innej sprawie, po prostu odpisz, a pomogę. Dziękujemy za wybór MobileUnlocks!
