Hi — Charlotte here. Thanks for your feedback.
I can see your order from 12 Nov 2025 on mobileunlocks.com: Eligibility Check £14.99 + Standard Unlock £30 (total £45) and the status is "Unlock Complete". To finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on" (Terms 8.1).
If you still see a lock or an error, please reply with the exact error message or a photo of the phone screen and I’ll help troubleshoot. Quick note: Eligibility Checks are non‑refundable (Terms 7.3) and orders can’t be cancelled once paid (Terms 2.1).
Thanks — Charlotte
“dont get me wrong they did what they intended, but your they dont tell you is your first scan you pay for is the not just the only payment youll be making pay to see if phone compatiable and then have to pay in my case £49.99 to get it unlocked and however dont fully tell you that in can take upto 3 days plus to get unlock so when i found this out i requested a refund because i needed it quicker than they could offer, so i tried to reach support who up until asking for refund were on the the ball at responding ask for refund nothing and that was 3 days ago absolutely nothing heard this is copied and pasted from their email they sent about leaving them a review at the bottom of the email:
" If you have a problem with your unlock, please don't leave us a bad review. Instead send us a message using the Support tab on your Tracking page and we will get back to you within 3 hours. " 3hours dont make me laugh heard nothing in 3 days, on their support chat after they had unlocked phone which is irrelevant now i sent a msg of why have i been ignored is it because im asking for a refund got a response in 4 mins unbielievable, and as i type this im on with Anna from their support page basically she has put sorry you felt ignored and we can complete your unlock now, no i want a response to my refund and s he put thr refund policy in it is states that if an unlock is completed and code delivered there isnt an automatic reigh to a refund well i asked for refund just 3 % in to unlock and got ignored until it was completed what a scam they have their real genious, so if you need unlocks in a hurry dont use these scammers”
Hi — I’m really sorry you felt ignored and for the delay here. Your order shows Unlock Complete (placed 07 Nov 2025) and the unlock codes we delivered are: NCK=76055653 MCK=36606796 RGCK=00000000 EXTRA=69562202.
I need to be clear about our policy: "Eligibility Check: These checks are non-refundable" and "Already Unlocked phones: No refund if you order an unlock for an already unlocked phone." The Refund Policy does allow a refund only if "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." Also, "2.1 It is not possible to cancel your order once it is paid for." For non‑iPhones the completion step is to enter the codes we sent: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;"
If the phone still asks for a code and any of the codes don't work, reply now and I’ll escalate to our technician immediately so we can try troubleshooting (and refund if we can’t get it working). If you just want faster help entering the codes, tell me and I’ll walk you through it or push this to a supervisor for a priority response.
— Charlotte
Hola, ¡muchas gracias por tus amables palabras! Me alegra que tu iPhone X (Claro) te haya sido devuelto desbloqueado y funcionando; el estado de tu pedido indica "Desbloqueo completado". Si necesitas el último paso, nuestras instrucciones dicen que "conectes el teléfono a una red Wi-Fi, lo apagues y lo vuelvas a encender". Inténtalo. Si tienes alguna otra duda, solo responde y te ayudaré. — Charlotte
Hi — Charlotte here, thanks for the update and congrats on getting your S22 Ultra unlocked! Your order shows "Unlock Complete" and the codes we supplied are NCK=0302805737286096 and MCK=9241425809190241.
Per our Terms: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — please insert a non-AT&T SIM, power on, and enter the NCK when prompted (use the MCK only if the phone requests a master code). If anything doesn’t work, reply here and I’ll help sort it quickly. If you’re happy, a quick star rating or updated review would really help us — thanks!
Hi — Charlotte here, thanks for the kind words!
We show your order (placed Nov 5, 2025) as Unlock Complete for your iPhone 13 Pro (AT&T USA) and have received $14.99 (Eligibility Check) and $50 (Standard Unlock). To finish the process please "connect the phone to WiFi and turn the phone off and then on" (T&Cs 8.1).
If it still shows locked or you see any error, reply and I’ll investigate right away.
“Excelente servicio, el tiempo en espera en iPhone es un poco tardado pero de verdad vale la
Pena.
Recién me llegó el desbloqueo y el día de mañana probaré con la ESim”
Hola, soy Charlotte. ¡Muchas gracias por tus amables palabras! Me alegra que la espera haya valido la pena. Tu pedido (Verificación de elegibilidad $24.99 + Desbloqueo estándar $60) aparece como "Desbloqueo completado". Para finalizar en tu iPhone: conéctate a una red Wi-Fi y apaga y enciende el teléfono, tal como indican nuestros términos: "iPhones: conectar el teléfono a Wi-Fi y apagarlo y encenderlo". Si la eSIM no se activa mañana, responde aquí y enviaré a un técnico de inmediato.
¡Muchísimas gracias! ¡Significa mucho para nosotros! Veo que tu pedido aparece como "Desbloqueo completado". Para finalizar, sigue los pasos para iPhone: "iPhones: conectar el teléfono a la red Wi-Fi y apagarlo y encenderlo". Si tienes algún problema, responde aquí y lo solucionaré. — Charlotte
“I had bought a handset that was supposed to be unlocked to any network and when the handset arrived this wasn’t the case.as it was the weekend I couldn’t get anyone to unlock it.i found mobile unlocks for online and they’re service is brilliant and probably worked out cheaper in the long run.they had me sorted in no time.a great service.”
Hi — thanks so much for the lovely feedback! Really glad we could get your handset working quickly and save you time and money. If anything crops up with the unlock or you need help with another device, just reply here or contact support and we’ll sort it.
Cheers,
Charlotte
Hola, muchas gracias por tus comentarios. ¡Me alegra que haya sido rápido y efectivo! Veo que tu pedido (realizado el 10 de noviembre de 2025) muestra "Desbloqueo completado" para tu iPhone 17 Pro (Claro). Si necesitas el último paso, sigue las instrucciones para iPhone: "iPhones: conectar el teléfono a la red Wi-Fi y apagarlo y encenderlo". Si necesitas algo más, avísame. — Charlotte
Привет! Спасибо за обновление и за терпение. Рад слышать, что ваш Huawei P Smart 2019 разблокирован и работает. В наших записях указано, что ваш заказ (размещенный 5 ноября 2025 г.) имеет статус «Разблокировка завершена», и код разблокировки был предоставлен. Согласно нашим условиям: «Завершение процесса разблокировки осуществляется путем получения уведомления по электронной почте... Устройства, не относящиеся к iPhone: ввод кодов разблокировки в соответствии с инструкциями, полученными по электронной почте». Сроки доставки могут варьироваться: «Сроки доставки могут меняться и увеличиваться без предварительного уведомления». Если вам нужна помощь с вводом кода или чем-то ещё, напишите здесь, и я немедленно вам помогу. — Шарлотта
Hi — thanks so much for the kind words! Really pleased you found everything fast and the communication good. Our records show your order (placed 4 Nov 2025) is "Unlock Complete." To finish your iPhone 14 unlock please "connect the phone to WiFi and turn the phone off and then on;" — if anything isn’t right, reply here and I’ll sort it for you.
— Charlotte
Hi — thanks for the feedback, glad it worked for you! Your order shows "Unlock Complete" for your iPhone 15 on Telkom South Africa. To finish, connect to Wi‑Fi and restart the phone — as our T&C say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else pops up, reply here and I’ll help. — Charlotte
Hola, soy Charlotte. ¡Gracias por tus comentarios! Me alegra mucho que haya funcionado y que el desbloqueo de Cricket haya sido más rápido de lo esperado. Tu pedido aparece como "Desbloqueo completado". Si necesitas completar los pasos para el iPhone, sigue las instrucciones: "iPhones: conectar el teléfono a la red Wi-Fi y apagarlo y encenderlo". De lo contrario, ya debería funcionar. Si tienes alguna otra duda, responde aquí y te ayudaré.
Hi — thanks for your review. I can see your order (placed 04 Nov 2025) is marked "Unlock Complete" and the unlock codes we supplied are ready.
Quick, clear steps for your Samsung Galaxy S9 (Non‑iPhone):
1. Power the phone off.
2. Insert a SIM from a different UK network (not Open/Vodafone).
3. Power the phone on. When prompted for an unlock code enter the NETWORK code first: 20916814.
4. If the phone asks for a "Service Provider" or similar use PROVIDER: 70129943.
5. If it asks for a defreeze/PUK enter DEFREEZE: 04950285.
6. Follow any on‑screen prompts; if accepted, restart the phone and test with the new SIM.
Note: "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." If your S9 does NOT prompt for a code when you insert a non‑Open sim, you'll need a Remote USB Unlock at an additional fee — as our site explains, that situation requires the USB service.
If you try these steps and the code is refused or you still don’t get a prompt, reply here and I’ll help you through the next step. — Charlotte
Hi — thanks for the feedback and glad it worked so quickly! Sorry you felt worried after paying the second £30 — I can confirm your order placed on Nov 5, 2025 for the Vodafone UK iPhone 15 Pro Max is marked "Unlock Complete" and both payments (£23.99 Eligibility Check + £30 Standard Unlock) were processed.
If you need to finish things on the phone, follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — shout if you need any more help.
— Charlotte
Hi — Charlotte here. Sorry for the wait and that the instructions weren’t clear. I can see your order (Nov 3, 2025) is currently: "Reported as Not Unlocked, waiting customer feedback" and these are your codes: NCK=87442074 MCK=52797800 RGCK=00000000 EXTRA=46244032.
Quick steps to try on your Galaxy A16 5G:
1. Power the phone off and insert a SIM from a different network (not Open Europe).
- Important: "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." (Terms 7.4)
2. Power on. When you see a prompt such as "SIM Network Unlock PIN" / "Enter Network Unlock Code":
- Enter the NCK first: 87442074.
- If the phone says you’ve used too many attempts or asks for a master reset code, enter the MCK: 52797800.
3. RGCK/EXTRA are rarely needed for standard Samsung code entry; only use those if the phone requests them.
If the phone never asks for a code after inserting the other network SIM, or you get a specific error message, please reply with the exact text shown and I’ll guide you the next step.
¡Muchísimas gracias! Nos alegra mucho que estés contenta con la app y que nos recomiendes. Para desbloquear tu iPhone 13 Pro Max en Cricket USA, inicia el pago de desbloqueo desde tu página de seguimiento (tu estado muestra: "Solo comprobación de red: en espera del inicio del proceso de desbloqueo mediante el pago de la tarifa indicada en su página de seguimiento"). Una vez completado el desbloqueo, solo tendrás que conectar el iPhone a una red Wi-Fi y reiniciarlo para finalizar (consulta nuestras instrucciones). Si necesitas ayuda, responde aquí y te guiaré en los siguientes pasos. — Charlotte
Hola, soy Charlotte. Gracias por tus comentarios. Me alegra mucho que te haya funcionado en México. Nuestros registros muestran que el estado de tu pedido (realizado el 22 de octubre de 2025) es "Desbloqueo completado". Para finalizar el desbloqueo en un iPhone, conecta el teléfono a una red Wi-Fi, apágalo y vuelve a encenderlo (Términos y condiciones, sección 8.1). Si ahora todo funciona correctamente, ¿podrías actualizar tu reseña? Si aún tienes algún problema, responde aquí o visita mobileunlocks.com y te ayudaré de inmediato.
Hola, soy Charlotte. Veo que tu pedido (realizado el 25 de octubre de 2025) aparece como "Desbloqueo completado" para tu iPhone XR en la red argentina. Por favor, intenta los pasos estándar para iPhone: "iPhones: conecta el teléfono a una red Wi-Fi y apágalo y vuélvelo a encender". Si esto no funciona, prueba con una tarjeta SIM de otra compañía y asegúrate de que el dispositivo no esté bloqueado por iCloud ni en la lista negra (esto impide su uso incluso después de desbloquearlo). Si aún no se desbloquea, por favor, responde con tu número de pedido y una breve descripción del problema para que pueda escalarlo.
“My iPhone XS is unlocked! At first I thought it was a scam due to the multiple payments. If there is a way of advising customers of the total price on the first page that would be much more reassuring. The phone was unlocked pretty quickly, I’d say within 5 minutes of the final payment.”
Hi — thanks for the feedback and glad your iPhone XS is now unlocked (status: Unlock Complete). Sorry for the initial worry — we charge separately for the network check, eligibility check and the standard unlock (your payments reflect those services). As our Terms state, "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order," and our Refund Policy notes "Eligibility Check: These checks are non-refundable." I’ll pass your suggestion about showing a combined total up front to the team — really appreciate the tip. If you need any help finishing up, for iPhones the steps are: "connecting the phone to WiFi and turning the phone off and then on." — Charlotte
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