Hi M Pattison,
I'm sorry to hear about the confusion and inconvenience you've experienced. Allow me to clarify the payment structure: the £11.99 you paid was for the Eligibility Check, which ensures your device can be unlocked, and the £26 was for the Standard Unlock service. This two-step process is essential for the unlocking procedure.
Regarding your query about the PUK code, the PUK (Personal Unblocking Key) is different from the network unlock code and typically provided by your network carrier. For your iPhone 11, once the unlock process is complete, you shouldn't need a PUK code for the SIM to work on other networks. Have you tried restarting your phone and connecting to WiFi as per the usual unlocking instructions?
If you continue to face issues, it might be worth reaching out to your carrier directly for assistance with the PUK code.
Please let us know if there is anything else we can help with or if you have any other questions about the unlocking process.
Best Regards,
Charlotte
“A very straight-forward service that delivered what I was looking for and at a very reasonable price.
MobileUnlocks were able to help unlock my phone swiftly and I was impressed with the speed of the service, literally minutes.
Everything I needed to do was explained very well with a helpful guide. I would definitely consider using a service from this provider again.”
“They charge me two times 14 usd plus another charge of 36 usd for nothing they don’t even unlock my SIM card I have to call the service provider in UAE to solve my problem for free . Pls refund back my money .”
Hi Issam,
Thank you for reaching out. I understand your frustration, and I'm here to help. From what I can see, your order status is "Unlock Complete," meaning the unlocking process has been successfully finished on our end.
You initially paid $14.99 for the Eligibility Check and $36 for the Standard Unlock. All costs were outlined on the checkout page prior to your purchase.
Since your SIM unlock is complete, you might just need to follow these simple steps to finalize it:
1. Connect your iPhone to WiFi.
2. Turn your phone off and then back on.
If you still face issues, please ensure that your phone is compatible with the new network or try contacting Etisalat UAE to verify there are no other underlying issues.
If there's anything else I can assist you with or if the steps above don’t resolve your problem, please let me know, and I'll be happy to assist further.
Best regards,
Charlotte
“Needed to unlock my phone before going on holiday, and didn’t want to risk it by taking my phone to a random high street shop. Managed to get my phone unlocked in the comfort of my sofa. Process took less than 15 minutes, much quicker than I expected! Would recommend.”
“Working self employed I am pretty much on the phone all hours of the day and need access to it at all times. After I broke my previous phone, I bought a new one in a hurry but didn’t think to check what network it was on. I sat down to set it up and start work and realised that it was locked to another network. After a lot of panic at 9pm I come across this website, popped in my phone make and imei number and within minutes it was opened up and I could get going straight away.
I would recommend this company and undoubtedly would use them again. I could not believe how easy, straight forward and fast the whole process was and cannot thank them enough for their super quick work so that I could get on with what I needed to do. I fully expected to need to go to a phone shop and lose time out of my day but the price and speed of this service has just saved me a small fortune and more so saved me so much time! Thank you again!”
Hi Nancy,
Thank you for sharing your experience with us. I'm sorry to hear that your iPad is still showing as locked by Verizon. According to our records, your order status is "Unlock Complete."
Please ensure that you have followed the unlocking instructions thoroughly. For iPads and iPhones, typically connecting to WiFi and restarting the device helps complete the unlock process. If you continue to face issues, double-check that your iPad meets all network criteria and is not blacklisted or reported lost/stolen, as we cannot unlock devices with these issues.
Let's work together to resolve this. If you could provide any specific error messages or further details, it would greatly assist us in troubleshooting the problem.
Best regards,
Charlotte
“I very happy with this service. I couldn’t imagine before that unlock the phone at home jn 10min could be reality. Service cheap. I’m recommend to everyone who need it. It’s best if the best”
“Tricked into paying so much....first pay they are asking is 29dollars then keep asking for another 50 dollars to to complete the process. They didn't unlock my iphone even after paying 29 dollars. Disappointed”
Hi Julius,
Thank you for sharing your experience. I'm sorry to hear about your frustration. From what I see in our records, your iPhone 13 Pro Max unlock process from AT&T USA is actually marked as "Unlock Complete." This means that your phone should now be unlocked and ready for use with any compatible carrier.
Regarding the payments, please note that we have clearly outlined all costs on the checkout page prior to purchase. As per the information:
- You’ve paid $28.99 for the Standard Unlock fee, which covers the initial unlocking process.
- All phones require an Eligibility check first, followed by an Unlocking Payment.
Could you please check your email for the unlock confirmation and instructions? If you’ve followed the instructions and still face issues, let me know so we can assist you further to ensure you have a smooth experience with your unlocked device.
Thank you for your patience, Julius!
Best,
Charlotte
