Olá Murillo, obrigado por compartilhar seu feedback. Entendo como custos adicionais em diferentes estágios podem ser frustrantes, mas tenho o prazer de informar que seu iPhone 15 Pro foi desbloqueado com sucesso na Rede Brasil. Para esclarecer o processo, todos os custos, incluindo verificação de rede (US$ 6,99), verificação de elegibilidade (US$ 14,99) e desbloqueio padrão (US$ 36), estão claramente descritos na página de checkout antes de você efetuar qualquer pagamento. Isso garante transparência e nenhuma taxa oculta. Se você encontrar algum problema com seu telefone desbloqueado, sinta-se à vontade para entrar em contato para obter mais assistência. Estamos aqui para ajudá-lo a aproveitar ao máximo este serviço. Atenciosamente, Carlota
Hi Christos,
I'm sorry to hear that you feel this way. According to our records, your iPhone 8 has been successfully unlocked from Cytamobile-Vodafone Cyprus. Your order status is "Unlock Complete," and this means you should be able to use your phone with other carriers now.
If you're encountering any specific issues, please let us know so we can assist you further. All costs for the unlock were outlined on the checkout page before your purchase, and you've successfully made the payment of €13.49 for the Standard Unlock.
If there are any remaining issues or complications, please share more details so we can help resolve them. We value your satisfaction and want to ensure you have a positive experience with our service.
Best regards,
Charlotte
Hi Ashlee,
Thank you for reaching out. I see that your order for unlocking the iPhone 11 is currently at the "Pending iCloud Unlock" status. You've already made payments of $14.99 for the Standard Unlock and $56 for the iCloud Unlock (Previous Owner Removal).
To proceed further, the iCloud Activation Lock needs to be addressed. As noted in our policies, unlocking a device with an activation lock does require this additional step:
"All phones require an Eligibility check first, followed by an Unlocking Payment."
Additionally, our refund policy indicates that:
"If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
I'd encourage you to complete the pending iCloud Unlock process as it is crucial for proceeding with the network Unlock.
Thank you for your understanding, Ashlee. Please let me know if you have any other questions or need further assistance.
Best regards,
Charlotte
Hi Libov Krasnoshchokova,
I understand your frustration, and I'm here to help! According to our records, your order status is marked as "Unlock Complete." This indicates that the unlock process for your iPhone 15 on the Poland Network should be completed successfully.
If you're experiencing issues, please make sure to follow the instructions sent to your email. For iPhones, typically you need to connect the phone to WiFi and then turn it off and on to complete the unlock process.
If the issue persists, it might be helpful to double-check the SIM card you are using and ensure it's compatible with your carrier. If you've tried all this and the phone is still not unlocked, please get in touch with our support team for further assistance.
Thank you for your understanding and patience.
Best regards,
Charlotte
