Hi Nancy,
Thank you for sharing your experience with us. I'm sorry to hear that your iPad is still showing as locked by Verizon. According to our records, your order status is "Unlock Complete."
Please ensure that you have followed the unlocking instructions thoroughly. For iPads and iPhones, typically connecting to WiFi and restarting the device helps complete the unlock process. If you continue to face issues, double-check that your iPad meets all network criteria and is not blacklisted or reported lost/stolen, as we cannot unlock devices with these issues.
Let's work together to resolve this. If you could provide any specific error messages or further details, it would greatly assist us in troubleshooting the problem.
Best regards,
Charlotte
“I very happy with this service. I couldn’t imagine before that unlock the phone at home jn 10min could be reality. Service cheap. I’m recommend to everyone who need it. It’s best if the best”
“Tricked into paying so much....first pay they are asking is 29dollars then keep asking for another 50 dollars to to complete the process. They didn't unlock my iphone even after paying 29 dollars. Disappointed”
Hi Julius,
Thank you for sharing your experience. I'm sorry to hear about your frustration. From what I see in our records, your iPhone 13 Pro Max unlock process from AT&T USA is actually marked as "Unlock Complete." This means that your phone should now be unlocked and ready for use with any compatible carrier.
Regarding the payments, please note that we have clearly outlined all costs on the checkout page prior to purchase. As per the information:
- You’ve paid $28.99 for the Standard Unlock fee, which covers the initial unlocking process.
- All phones require an Eligibility check first, followed by an Unlocking Payment.
Could you please check your email for the unlock confirmation and instructions? If you’ve followed the instructions and still face issues, let me know so we can assist you further to ensure you have a smooth experience with your unlocked device.
Thank you for your patience, Julius!
Best,
Charlotte
Hi Yohannes,
Thank you for reaching out. I'm glad to inform you that your unlock for the iPhone 15 Pro Max from O2 Germany has been completed successfully.
Regarding your request for a refund, our refund policy specifies that we cannot issue refunds once the service has been fulfilled, especially since the unlock is complete and ready for you to use. Here’s a snippet from our policy:
> "2.1 It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order."
Please try using your unlocked iPhone with your desired network. I’m confident you'll have a positive experience with your newly unlocked device. If you encounter any issues or have more questions, I'm here to help!
Best regards,
Charlotte
“The process is very simple and easy to understand. Payment is quick and simple to do. I can’t believe just how quick it was all done. With very little effort on my part to top it off. No complaint from me at all”
“I’m really happy with the service I received.
It’s so easy to get your phone unlocked and it takes as little as a couple of minutes and it’s instant not like going to a shop to get it unlocked. The price is a fraction of what you’d pay in a phone shop.
I’d recommend this service to anyone and I’ll definitely be using it again in the future 😊”
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