Hi Yurii,
I appreciate you reaching out and sharing your concerns. I understand it's frustrating when things don't go as expected.
From our records, I can see that your order status is marked as "Unlock Complete." This indicates that the unlock process has been successfully completed on our end. If your eSIM is still blocked, it might require a few additional steps which can sometimes get overlooked.
Please try the following steps to complete your unlock:
1. **Ensure your iPhone 12 Pro Max is connected to Wi-Fi.**
2. **Restart your phone.**
In most cases, these steps should finalize the unlock process. If you continue to experience issues, it may be beneficial to check if there are any carrier-specific instructions that need to be followed or reach out to your carrier for further assistance as sometimes their end requires updating.
Thank you for your patience and I hope this helps you resolve the issue. If you need further assistance, please don't hesitate to reach out.
Best regards,
Charlotte
“Now this was an easy process to follow to allow the phone to unlock to all sims.
I couldn’t ask for a more user friendly process
Definitely recommended
Thanks very much”
“All very straight forward for unlocking an old phone for my son, but was it was not clear that o would have to pay a further £26 to complete the unlocking process.”
Dear Mrs. Wilson,
Thank you for your feedback. I understand how important it is to have clarity on the costs involved in unlocking your phone. You initially paid £11.99 for the Eligibility Check, which confirmed your device's eligibility to be unlocked. The additional £26 was required for the Standard Unlock service to complete the process.
As stated in our terms and conditions, all costs are outlined on the checkout page prior to purchase. I apologize if this wasn't as clear as it should have been. We aim to provide a smooth and transparent process, and your feedback will help us improve the clarity of our information.
I'm pleased to inform you that your unlock is now complete! Your iPhone SE should be fully unlocked and ready to use with any network.
If you have any further questions or need assistance, please don't hesitate to reach out. We are here to help!
Best regards,
Charlotte
“The website really works, I tried several times to ask the mobile operator to unlock the iPhone and always without success, but with this website I finally managed to do it, congratulations”
Hi Miss Legg,
Thank you for your feedback. I see that your order to unlock your iPhone 11 from Three UK has been marked as "Unlock Complete." This means your phone should now be unlocked and ready to use with any compatible network.
I understand this process can sometimes feel complex, and I'm here to help clarify things for you. You have already paid £11.99 for your Standard Unlock, and there are no additional payments required at this point since your unlock is complete.
If you have any further questions or need help with the next steps, feel free to reach out. We want to make sure you have a smooth experience using your unlocked phone.
Best regards,
Charlotte
“I was really scheptical about that. Now I wasnt expecting to pay second fee to unlock the phone. It worked fast anyway. Great service and would recomend.”
“It was a very quick process. I thought I would need to send my phone off in order to get it unlocked but it was done within minutes and cheaper than I have been quoted in local businesses. I am moving from Ireland to the UK so needed to get it unlocked to use a UK sim and I was so impressed by how straight forward it was.”
“My phone was unlocked Thanks to mobile unlock I do not regret it and I’m happy.If you’re looking for an easy way to unlock your phone to any network this is the best way to do it”
Hi S Kuboni,
Thank you for reaching out. I see that your iPhone 12 from Cell C South Africa has the status "Unlock Complete." This means that the unlocking process has successfully finished.
If you're experiencing any issues despite this, please follow the instructions provided in your email to complete the unlocking process. For iPhones, this typically involves connecting to WiFi and restarting your device.
If you're still having trouble, feel free to provide more details so we can assist you further.
Best regards,
Charlotte
“This is the easiest way to unlock a phone I’ve been very lucky to find out about this amazing website I definitely recommend instead of paying hundreds of dollars to other companies to unlock your phone”
“I entered all my phone details including the carrier and shortly received a message saying o had got it wrong but they had changed it for me. They couldn't get an unlock code from the carrier but managed to get one from the phone manufacturer. I was informed throughout the process of what was going on. Once I received the unlock codes everything went perfectly. They even provided a step by step guide on what to do to unlock the phone.”
