“I paid £11.99 assuming the phone would be in unlocked however it automatically went to eligibility checks. Then I was required to pay another £26.99 to unlock the phone. I paid this and it hasn’t made a difference. No sim is working in the phone besides the Sky sim I initially had. I have been ripped off. Do not bother because they don’t issue refunds regardless of weather it works or not.”
Hi Sophie-Leigh,
Thank you for bringing this to our attention and I'm sorry to hear about your experience. From our records, it looks like your order status is "Unlock Complete," which means your iPhone 14 should now accept SIM cards from other networks.
Here's what you can try to get your phone working with the new SIM card:
1. **Restart Your Phone**: Sometimes, a simple restart can help your phone recognize the new network.
2. **Check Network Compatibility**: Ensure that the network you're trying to use is compatible with your phone model.
3. **Update Your iPhone**: Make sure your iPhone has the latest iOS update installed.
4. **Reset Network Settings**: Go to Settings > General > Reset > Reset Network Settings. This will reset WiFi networks, passwords, cellular settings, and VPN/APN settings.
If none of these steps resolve the issue, please contact our support team. We provide a 100% Money Back Guarantee if the service does not work as promised under certain conditions outlined in our refund policy. Here's an important excerpt related to this:
"If our attempt to unlock your iPhone returns an 'unavailable' report to our server, the guarantee applies."
However, since your order status is marked as complete, I encourage you to follow the steps above and reach out to our support team for further assistance.
Thank you for your understanding and patience.
Best regards,
Charlotte
Hi Gulshat Sandybayeva,
Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the service didn't meet your expectations. Since your order status is "Unlock Complete," could you please confirm if the issue might be related to an "Incompatible Sim" message on your iPhone 14 Plus?
If you're experiencing the "Incompatible Sim" issue, our refund policy allows for a refund provided you can show proof of the issue with a video. If that's the case, please send a video demonstrating the issue to our support team, and we will promptly assist you further.
Otherwise, if you're facing a different issue, please specify, and we'll do our best to assist you in resolving it.
Best regards,
Charlotte
“Payer et on vous dit pas possible de débloquer votre iPhone car liste noire Apple, ni volé, ni perdu. On vous fait un avoir mais utilisation pour un autre service et non pour un autre déverrouillage.”
Bonjour Gérald, Merci d'avoir partagé votre expérience avec nous. Je vois que vous avez terminé avec succès le processus de déverrouillage de votre iPhone X avec nous et que le statut de votre commande est répertorié comme « Déverrouillage terminé ». Félicitations pour avoir débloqué votre téléphone depuis le réseau Orange France ! En ce qui concerne la structure de paiement, je comprends que devoir effectuer plusieurs paiements peut être un peu déroutant. Comme indiqué sur notre page de paiement, tous les téléphones nécessitent d'abord un contrôle d'éligibilité (26,49 €), suivi du paiement de déverrouillage (33,01 €) une fois l'éligibilité confirmée. Cela garantit que nous pouvons fournir un processus de déverrouillage transparent et sans aucun problème. Si vous avez encore besoin d'aide sur quelque chose de spécifique ou si vous avez d'autres questions, veuillez nous en informer. Nous sommes là pour vous aider à garantir que vous êtes pleinement satisfait de notre service. Cordialement, Charlotte
