“The cost of the full thing was difficult to see, I assumed it was £11.99. Was over £35 in total. Company should just be straight forward with pricing. Feels like I was trapped because that £11.99 initial payment is un-refundable.”
Hi Kalun,
I completely understand your frustration regarding the total costs and how they were presented. We aim to ensure that all pricing details, including the £11.99 for the Eligibility Check and the £26 for the Standard Unlock, are clearly outlined on the checkout page to avoid any confusion. I'm sorry if this wasn't clear!
The eligibility check is unfortunately non-refundable as it’s part of the process to ensure your device can be unlocked. If you have any questions about the process or need help moving forward, I’m here to assist! Thank you for your understanding, and we appreciate your business.
Best,
Charlotte
Hi Mrs. Jones!
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that you found the ordering process easy and appreciated our updates. If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 6 Plus!
Best regards!
Hola Elena, gracias por tu paciencia mientras esperas que se desbloquee tu iPhone 14. Veo que el estado de tu pedido es "Desbloqueo completo", ¡lo cual es una gran noticia! Entiendo que el proceso puede parecer un poco largo; Puede llevar algún tiempo garantizar que todo funcione sin problemas, especialmente con las comprobaciones de red involucradas. Si tiene alguna pregunta sobre cómo activar su teléfono o necesita más ayuda, no dude en preguntar. ¡Estamos aquí para ayudarlo a garantizar que tenga una experiencia fantástica con su teléfono desbloqueado! Mejor, charlotte
Hi Destynee,
Thanks for your feedback! I'm glad to hear the process was fast. Since your order status is "Unlock Complete," it might take a few moments for the unlock to fully register with your network.
Make sure you've restarted your iPhone 13 Pro Max after the unlock notification, as this can help with the activation. If you still encounter issues, don't hesitate to reach out, and we can assist you further!
Best regards!
Hi Lauren,
Thank you for your feedback! I'm glad to hear that your unlock status for your iPhone 14 Plus is marked as "Unlock Complete." That's fantastic news!
I understand that unlocking processes can sometimes feel a bit complex with multiple payments involved. Just to clarify, the initial payment of $28.99 covers the Standard Unlock service. If your device didn't meet certain criteria, a Premium Service might have been required, but since your unlock is complete, it seems everything was in order!
If you have any further questions or need assistance with anything else, please feel free to reach out. We’re here to help!
Best regards,
Charlotte
Привет, Денис! Я понимаю ваше разочарование по поводу дополнительной оплаты, необходимой для разблокировки вашего iPhone 15 Plus. Просто чтобы уточнить: первоначальный платеж в размере 14,99 долларов США покрывает услугу стандартной разблокировки, которая требует проверки соответствия критериям для подтверждения статуса разблокировки вашего устройства. Как только это будет завершено, будет обработан разблокирующий платеж. Поскольку в статусе вашего заказа указано «Разблокировка завершена», похоже, ваше устройство успешно разблокировано. Если у вас есть какие-либо вопросы или вам нужна помощь в следующих шагах, пожалуйста, не стесняйтесь обращаться к нам. Мы здесь, чтобы помочь вам. Спасибо за Ваше понимание!
“Good service. How ever I didn’t like the fact that once you paid the first fee and they unlocked it that they still wanted more money after that so don’t be fooled by thinking the £11.99 is the only charge”
Hi Adele Boocock,
Thank you for taking the time to leave a review and share your feedback. We're glad to hear you found our service good!
I understand your concern about the additional payments. Just to clarify, the initial payment of £11.99 is for the Standard Unlock service. During the checkout process, all costs are outlined, including any further payments required for the Unlocking Payment.
As per our terms and conditions:
> "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase."
If there's anything more we can do to improve your experience or assist further, please let us know. We appreciate your understanding and hope you enjoy your unlocked iPhone 13 Mini!
Best regards,
Charlotte
Hi Adrienne,
Thank you for reaching out regarding the unlocking of your iPhone XR from T-Mobile USA. From what I can see, you have successfully completed both your Eligibility Check and Standard Unlock payments, totaling $78.99. I'm pleased to inform you that your order status is "Unlock Complete."
If you're experiencing any specific issues or still need assistance with the unlocking process, please let me know. We'd love to ensure you have a seamless experience from start to finish.
Don't forget, should your iPhone not meet certain criteria initially disclosed on our checkout page, a Premium Service may sometimes be necessary. However, given your current status, that should not be needed.
Please let us know if there's anything else we can help you with!
Best regards,
Charlotte
“All very straight forward for unlocking an old phone for my son, but was it was not clear that o would have to pay a further £26 to complete the unlocking process.”
Dear Mrs. Wilson,
Thank you for your feedback. I understand how important it is to have clarity on the costs involved in unlocking your phone. You initially paid £11.99 for the Eligibility Check, which confirmed your device's eligibility to be unlocked. The additional £26 was required for the Standard Unlock service to complete the process.
As stated in our terms and conditions, all costs are outlined on the checkout page prior to purchase. I apologize if this wasn't as clear as it should have been. We aim to provide a smooth and transparent process, and your feedback will help us improve the clarity of our information.
I'm pleased to inform you that your unlock is now complete! Your iPhone SE should be fully unlocked and ready to use with any network.
If you have any further questions or need assistance, please don't hesitate to reach out. We are here to help!
Best regards,
Charlotte
Hello Andrea,
I understand your concerns. I see that your order has the status "Unlock Complete" for your iPhone 12 from Verizon USA. As per our service terms, you’ve completed a payment of $28.99 for the Standard Unlock.
Here's a quick explanation:
1. **Eligibility Check**: This was likely processed before any unlocking fees were charged.
2. **Unlock Payment**: The $28.99 you've paid was for the actual unlocking of your phone, which has been successfully completed.
If you were expecting something different, please let me know how we can assist you further. We want to ensure you have a positive experience with us.
Best regards,
Charlotte
Hi Shari,
Thank you for reaching out. I see that your order status is "Unlock Complete." This means your iPhone 11 should be unlocked and ready to use with any compatible network.
If you're still experiencing issues, could you please try the following steps:
1. Connect your iPhone to WiFi.
2. Turn your phone off and then back on.
If the issue persists, could you let us know if you see any specific error messages? This will help us better diagnose the issue.
Thank you for your patience, and I hope we can resolve this quickly for you!
Best regards,
Charlotte
Hello Fibi,
Thank you for reaching out. I noticed you've made a payment of $14.99 for your Standard Unlock, and I'm delighted to inform you that your unlock process for the iPhone 13 Pro Max from AT&T USA is complete!
Just to clarify, your order was placed on June 30, 2024, and there's no need for additional payments as your status is "Unlock Complete".
If you encounter any issues or need further assistance, please don't hesitate to contact us. We're here to ensure you have a seamless experience with our service.
Thanks for choosing MobileUnlocks! 🫶🏻
Best,
Charlotte
Hi Smith Candida,
Thank you for sharing your feedback. I apologize for any inconvenience you experienced during the process. I understand that the duration and costs involved might have been unexpected. Just to clarify, all costs, including the Network Check (€5.99), Eligibility Check (€14.99), and the Standard Unlock payments (€33 and €26), are outlined on the checkout page prior to purchase.
Additionally, while our timeframes are based on previous unlocks, they are guidelines and can vary. I'm glad to hear that your unlock was ultimately successful.
If your phone doesn’t ask for the unlocking code when a non-Vodafone sim card is inserted, you will need to complete the process with a Remote USB Unlock, which is an additional fee.
Thank you for your patience, and if you need further assistance or have other concerns, feel free to reach out.
Best regards,
Charlotte
Hola Gustavo, gracias por comunicarte. Lamento que tengas problemas para ingresar el código de desbloqueo de tu OPPO CPH2599. Su pedido se completó con éxito y el código de desbloqueo que necesita es "QrvSvwC2gHSbFGsJ". Siga estos pasos para ingresar el código de desbloqueo: 1. Apague su teléfono. 2. Inserta una tarjeta SIM de una red diferente a la red original (en tu caso, una que no sea AT&T México). 3. Enciende tu teléfono. 4. Cuando se le solicite, ingrese el código de desbloqueo: "QrvSvwC2gHSbFGsJ". Si aún tienes problemas, asegúrate de seguir las instrucciones correctamente o vuelve a verificar que la tarjeta SIM que estás usando no sea compatible con la red de AT&T. ¡Háganos saber si necesita más ayuda! Saludos cordiales, Carlota
Hi Terry,
I see that you're not fully satisfied with the unlocking process. I'm sorry to hear that. According to our records, your iPhone 12 has been successfully unlocked from EE UK. You've made the necessary payments: £11.99 for the Eligibility Check and £26 for the Standard Unlock.
If there's anything specific you're experiencing issues with, please let me know. I'd be happy to assist you in making sure everything works perfectly with your unlocked phone.
Thanks,
Charlotte
Hi Imane Chbib,
Thank you for your feedback! I'm glad you found our service quick. I understand your concerns about the additional costs. Just to clarify, all charges are detailed on the checkout page before you complete your purchase. For unlocking your phone, payment for both the Eligibility Check and the Unlocking Payment is required.
If your unlock is complete, you should now be able to use your iPhone 12 Pro on any network. Please let us know if you need any further assistance.
Best regards!
