“This is a joke , you pay £12 up front and then on check out they ask for another £26 to actually complete the task
Avoid! Just go to your local shop and it costs £15 all in with no games!”
Hello Michael,
Thank you for sharing your feedback. We understand your concerns regarding the payment process. To clarify, the initial payment of £11.99 covers the Standard Unlock service, which you've already completed. As stated on our website, all costs, including any additional payments, are outlined on the checkout page prior to your purchase.
We aim to provide transparency and inform customers about the necessary steps for unlocking their devices. Each unlock requires an Eligibility Check followed by the unlocking payment to ensure your specific phone model is supported and to proceed with the unlock effectively.
We appreciate your feedback and are always striving to improve our services. If you have any further questions or require assistance with your order, we're here to help.
Best regards,
Charlotte
“Quick service my phone was unlocked within an hour or so, have to make a payment first to check of phone is eligible to be unlocked and then a secound to actually unlock the phone.
Customer service where prompt with their reply when I had some confusion about the second payment and estimated wait time being 2 days even though it was so much shorter (1 hour).
Maybe not the cheapest option but a very quick way to get it sorted from home, very happy with the results.”
“I was skeptical about using an online service but I thought I'd give mobileunlocks a try. Upon first check they made me aware the phone was locked to a different network and changed it free of charge to the correct service. Once the eligibility checks were passed and I payed for the unlock code I was unsure as the loading sign kept refreshing but when I woke up and checked my email the code was sat waiting for me. I entered the code after restarting my phone and it unlocked it to my sim provider with no stress or problems. Quick and easy. I would recommend this service to anyone who wants to unlock there phone.”
“Quick and easy service. Took less time than I originally thought and was very happy with the results.
I would recommend to anyone looking to unlock their device”
“Muy buen servicio, rápido y confiable, todo el tiempo puedes ver el progreso de tu orden, sin engaños y el servicio tiene un precio justo, lo que se traduce en un servicio integral.”
“Thank you Mobile Unlocks site and instructions where clear easy to understand and use price was very reasonable for the service all codes necessary to completely free my phone where supplied in the time frame they stated”
Hi Arlexia,
Thank you for your message. I see that your unlock order for your iPhone 7 Plus from Sprint USA is marked as "Unlock Complete." This means the unlocking process has been successfully completed on our end.
If you're experiencing issues, please ensure you follow the instructions provided:
1. **Connect your phone to WiFi**.
2. **Turn your phone off and then back on**.
If it still doesn't work, please confirm that your SIM card is compatible with the network you're trying to use. Sometimes additional troubleshooting may be required. If the issue persists, please get in touch with our support team for further assistance.
Thank you for your understanding.
Best regards,
Charlotte
“Read the reviews of the service so expected to pay for both the initial eligibility check and then the payment for unlocking. The checks took around 5 mins and once sent payment to unlock, this was pretty much instant! A fantastic service which saved me so much time taking my phone into a shop and felt very secure. Wouldn’t hesitate to recommend!”
“SCAM DO NOT USE THIS SERVICE. MY IPAD IS STILL eSim LOCKED AND ONLY WORKS WITH VERIZON STILL. I HAVE TRIED SEVERAL TIMES TO CONTACT SUPPORT AND ONLY GET AUTOMATED ANSWERS AND NO CONTACT PHONE NUMBER TO SPEAK TO A HUMAN. I'M FILING A FRAUD CLAIM WITH MY CREDIT CARD COMPANY.”
Hi Jessica,
I'm sorry to hear about your experience. I see that your order status is "Unlock Complete" and you’ve already made two payments ($28.99 for the Eligibility Check and $50 for the Standard Unlock). Since your device is still locked, it’s possible that there’s a compatibility issue or additional steps needed to finalize the unlock.
Please check the instructions provided in the unlock confirmation email carefully. If you've followed them and the issue persists, it's crucial to confirm that your iPad is eligible and not affected by other conditions like being blacklisted or having an Activation Lock, as outlined in our refund policy.
If your iPad is not barred or blocked, and the issue is due to an improper unlock, our policy does state we should help rectify such situations. I strongly encourage you to try reaching our support through the website one more time for further assistance, as we genuinely want to resolve this for you.
Thank you for your patience and understanding.
Best regards,
Charlotte
English
