“Realmente me funcionó, no tenía fe de que fuera a funcionar, pero me gustó la velocidad del servicio y la calidad del resultado, ahora ya puedo usar mi móvil con total normalidad.”
Hi Christos,
I'm sorry to hear that you feel this way. According to our records, your iPhone 8 has been successfully unlocked from Cytamobile-Vodafone Cyprus. Your order status is "Unlock Complete," and this means you should be able to use your phone with other carriers now.
If you're encountering any specific issues, please let us know so we can assist you further. All costs for the unlock were outlined on the checkout page before your purchase, and you've successfully made the payment of €13.49 for the Standard Unlock.
If there are any remaining issues or complications, please share more details so we can help resolve them. We value your satisfaction and want to ensure you have a positive experience with our service.
Best regards,
Charlotte
Hi Ashlee,
Thank you for reaching out. I see that your order for unlocking the iPhone 11 is currently at the "Pending iCloud Unlock" status. You've already made payments of $14.99 for the Standard Unlock and $56 for the iCloud Unlock (Previous Owner Removal).
To proceed further, the iCloud Activation Lock needs to be addressed. As noted in our policies, unlocking a device with an activation lock does require this additional step:
"All phones require an Eligibility check first, followed by an Unlocking Payment."
Additionally, our refund policy indicates that:
"If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
I'd encourage you to complete the pending iCloud Unlock process as it is crucial for proceeding with the network Unlock.
Thank you for your understanding, Ashlee. Please let me know if you have any other questions or need further assistance.
Best regards,
Charlotte
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