Hi Raees,
Thank you for reaching out. I'm sorry to hear you're having issues with your unlocked iPhone 12 Pro Max. Since your order status shows "Unlock Complete," it means the phone should now be ready to use with any compatible SIM card.
1. **Sim Compatibility**: Please ensure that the SIM card you're using is compatible with your unlocked iPhone. Sometimes, certain networks may not fully support all phone models.
2. **Restart**: Try restarting your iPhone. Sometimes, a simple reboot can resolve any issues with network connections.
3. **Network Settings**: If restarting doesn't work, you might need to reset your network settings. Go to *Settings* > *General* > *Reset* > *Reset Network Settings*.
If you've tried these steps and the issue persists, please check if you're getting any error messages like "Incompatible SIM." If that's the case, we can investigate further according to our refund policy, especially if it's a specific iPhone issue (e.g., "Incompatible SIM" message).
Feel free to reach out if you need further assistance, and we will do our best to help resolve your issue!
Best regards,
Charlotte
Posted 8 months ago
Hi Raees,
Thank you for reaching out. I'm sorry to hear you're having issues with your unlocked iPhone 12 Pro Max. Since your order status shows "Unlock Complete," it means the phone should now be ready to use with any compatible SIM card.
1. **Sim Compatibility**: Please ensure that the SIM card you're using is compatible with your unlocked iPhone. Sometimes, certain networks may not fully support all phone models.
2. **Restart**: Try restarting your iPhone. Sometimes, a simple reboot can resolve any issues with network connections.
3. **Network Settings**: If restarting doesn't work, you might need to reset your network settings. Go to *Settings* > *General* > *Reset* > *Reset Network Settings*.
If you've tried these steps and the issue persists, please check if you're getting any error messages like "Incompatible SIM." If that's the case, we can investigate further according to our refund policy, especially if it's a specific iPhone issue (e.g., "Incompatible SIM" message).
Feel free to reach out if you need further assistance, and we will do our best to help resolve your issue!
Best regards,
Charlotte
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