“Mi experiencia fue un robo. Solicité liberación de compañía y para proceder te obligan a pagar $600 Mx con una leyenda de desbloqueo iCloud, el cual no es desbloqueo iCloud, solo es un pago extra el cual es robo. Porque ya estaba autorizado el desbloqueo de compañía sin necesidad de ese cargo extra. No lo recomiendo.”
Hola Yeraldi Cortés, gracias por compartir tu experiencia. Lamento que te sientas así. Noté que el estado de su pedido es "Desbloqueo completo". Esto significa que su iPhone 14 ahora debería estar desbloqueado y listo para usar. Para aclarar, el pago de la verificación de elegibilidad ($28,99) y el desbloqueo estándar ($36) que realizó son estándar y se describen en nuestra página de pago antes de la compra. No se requieren pagos adicionales para un desbloqueo de iCloud si no se solicita. Parece que pudo haber cierta confusión con respecto a los cargos. Si cree que ha habido un error o un malentendido, estaré encantado de investigarlo más a fondo. Su satisfacción es importante para nosotros y estamos aquí para ayudarlo a garantizar que tenga una experiencia fluida con nuestro servicio. Atentamente.
“Skeptical after being told my phone was unlocked, but it wasn’t. And all communication stopped. However, within 24hours I got a a message to perform a factory reset. Phone was unlocked and ready for use. So overall money well spent and I am deeply satisfied! Thank you!”
Hi Eric,
Thanks for sharing your feedback. I'm glad the unlock process went smoothly for your iPhone 6 with T-Mobile USA. I understand that the costs can sometimes add up, but please rest assured that all fees are outlined on the checkout page prior to purchase to avoid any surprises.
If you have any further questions or need assistance with anything else, feel free to reach out. We strive to make the unlocking process as transparent and straightforward as possible.
Thanks again!
Best,
Charlotte
Hi Raees,
Thank you for reaching out. I'm sorry to hear you're having issues with your unlocked iPhone 12 Pro Max. Since your order status shows "Unlock Complete," it means the phone should now be ready to use with any compatible SIM card.
1. **Sim Compatibility**: Please ensure that the SIM card you're using is compatible with your unlocked iPhone. Sometimes, certain networks may not fully support all phone models.
2. **Restart**: Try restarting your iPhone. Sometimes, a simple reboot can resolve any issues with network connections.
3. **Network Settings**: If restarting doesn't work, you might need to reset your network settings. Go to *Settings* > *General* > *Reset* > *Reset Network Settings*.
If you've tried these steps and the issue persists, please check if you're getting any error messages like "Incompatible SIM." If that's the case, we can investigate further according to our refund policy, especially if it's a specific iPhone issue (e.g., "Incompatible SIM" message).
Feel free to reach out if you need further assistance, and we will do our best to help resolve your issue!
Best regards,
Charlotte
Posted 5 months ago
Hi Raees,
Thank you for reaching out. I'm sorry to hear you're having issues with your unlocked iPhone 12 Pro Max. Since your order status shows "Unlock Complete," it means the phone should now be ready to use with any compatible SIM card.
1. **Sim Compatibility**: Please ensure that the SIM card you're using is compatible with your unlocked iPhone. Sometimes, certain networks may not fully support all phone models.
2. **Restart**: Try restarting your iPhone. Sometimes, a simple reboot can resolve any issues with network connections.
3. **Network Settings**: If restarting doesn't work, you might need to reset your network settings. Go to *Settings* > *General* > *Reset* > *Reset Network Settings*.
If you've tried these steps and the issue persists, please check if you're getting any error messages like "Incompatible SIM." If that's the case, we can investigate further according to our refund policy, especially if it's a specific iPhone issue (e.g., "Incompatible SIM" message).
Feel free to reach out if you need further assistance, and we will do our best to help resolve your issue!
Best regards,
Charlotte
“Very pleased with this service, the phone that we were unlocking is ready to use in 24 hrs from the comfort of our home and open for all mobile networks. Simply Entered the digit received from Mobile Unlocks, followed the instructions from email and dad's brand new phone is ready to be used. If ever in need in the future to unlock another mobile phone I am sure to return/ recommend this service. Thank you very much for the help.”
“Good service. How ever I didn’t like the fact that once you paid the first fee and they unlocked it that they still wanted more money after that so don’t be fooled by thinking the £11.99 is the only charge”
Hi Adele Boocock,
Thank you for taking the time to leave a review and share your feedback. We're glad to hear you found our service good!
I understand your concern about the additional payments. Just to clarify, the initial payment of £11.99 is for the Standard Unlock service. During the checkout process, all costs are outlined, including any further payments required for the Unlocking Payment.
As per our terms and conditions:
> "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase."
If there's anything more we can do to improve your experience or assist further, please let us know. We appreciate your understanding and hope you enjoy your unlocked iPhone 13 Mini!
Best regards,
Charlotte
