“Pésimo servicio no me solucionaron mi problema. Me tocó a mí ir personalmente y hacer el proceso de desbloqueo en movistar. Además fue muy costoso para no tener solución”
“El código de desbloqueo no funcionó para a liberar mi teléfono, el soporte es pésimo, llevan ya casi el mes y no me resuelven envié evidencia de que el código no sirve y siguen sin responderme, prometen liberar el teléfono de manera inmediata y es mentira, los tiempos de espera son largos y el pago por dicho servicio no es nada barato, ya que pagué alrededor de 64 dls por el servicio, para que no sirva me parece muy negligente de su parte.”
Hi Samia Hemo,
Thank you for reaching out! I see you're concerned about the payments and unlocking process. You've successfully paid for your Eligibility Check ($14.99) and your Standard Unlock ($36). I want to reassure you that both costs are clearly outlined at checkout, and they’re part of our standard process to unlock your iPhone 11 Pro Max from UMS Uzbekistan.
Since your order status shows "Unlock Complete", that means your unlocking process has been finalized! If there’s anything else you need to do on your end to finalize this, please let us know, and we’d be happy to assist. We're here to ensure you have a positive experience!
Best,
Charlotte
Hi Alyan Sami,
I'm sorry to hear you’re feeling this way! I understand that navigating the unlocking process can be frustrating. You've made a payment of €33 for the Standard Unlock, and your order status shows that the "Unlock Complete." If you encounter any issues with your iPhone 15 Pro Max, we’re here to help guide you through the next steps.
If you have any specific concerns about the unlocking process or if there's anything that's confusing, please let me know, and I’ll do my best to assist you!
Best regards!
Olá Alexandre, lamento muito saber que você está tendo problemas com o desbloqueio do seu iPhone. Como o status do seu pedido é "Desbloqueio concluído", certifique-se de seguir as instruções fornecidas no e-mail de confirmação para concluir o processo de desbloqueio. Se o seu iPhone ainda não estiver funcionando, pode ser que sejam necessárias etapas adicionais, potencialmente exigindo um Serviço Premium, dependendo da sua elegibilidade. Se você tiver alguma dúvida sobre o processo ou se houver algo específico que não esteja funcionando, sinta-se à vontade para perguntar! Estamos aqui para ajudar. Atenciosamente, Charlotte
Hi Willo,
I appreciate you taking the time to share your thoughts, and I'm really sorry to hear about your frustration. I can assure you that we strive to provide clear information during the checkout process, including the need for both an Eligibility Check and the Standard Unlocking Payment, which you've successfully completed.
Since your order status shows "Unlock Complete," it seems like we've managed to unlock your iPhone 14 Pro. If there's any specific issue you're facing after this, can you please let me know? I’d love to help you resolve it!
Thank you for your understanding.
Best,
Charlotte
“Pésimo servicio, me robaron la plata y no la han querido devolver, llevo casi 1 mes tratando que me devuelvan mi dinero y no se quieren reportar solo me salen con excusas pero no devuelven mi dinero.
no confíen en este servicio. Muy mala, son 0 confiables.”
Hola Vanessa P, lamento que tengas problemas con tu iPhone. Dado que el estado de tu pedido muestra "Desbloqueo completo", parece que el proceso de desbloqueo se realizó correctamente. Si el teléfono no funciona como se esperaba, es posible que se deba a problemas de compatibilidad con tu nueva red. Si tienes alguna pregunta o necesitas ayuda con los próximos pasos, ¡háznoslo saber! Estamos aquí para ayudarte a solucionar todo. ¡Gracias por compartir tu experiencia!
“La aplicación dice que el equipo está desbloqueado lo cual no es real, aún no reconoce la sim y las soluciones que dan son bastante malas por decir algo”
“I do not recommend it, a company that works by deceiving, they charge to do a first check to see if the phone can be unlocked, after that they say everything is ok and to continue you need to make a second payment, after that I received the confirmation email and the message from the website itself saying that the phone was completely unlocked as shown in the attached image.
After several minutes of waiting I did everything they asked and the phone did not work, I contacted support and they simply said they could not do anything because the phone was on the blacklist.
The phone stayed with me after the end of the contract and upgrade, it is not on the blacklist and now it is unlocked by the operator itself.”
Hi Willian,
I appreciate you sharing your experience, and I’m sorry to hear about the confusion regarding the unlocking process. Just to clarify, the initial payment you made of £11.99 for the Eligibility Check and the £26 for the Unlock are standard steps in our service. We perform these checks to ensure all requirements are met before the unlock can proceed.
It sounds like the unlocking was confirmed as complete, but since the phone was reportedly blacklisted, unfortunately, we cannot issue refunds in such cases. I'm glad to hear that your phone is now unlocked by the operator itself.
If there's anything else you'd like to discuss or if you have questions about the process, feel free to ask. Your satisfaction is important to us!
Best,
Charlotte
Hi Joshua,
Thank you for sharing your experience with us! I'm glad to see you've completed the unlocking process for your iPhone XR, but I understand you're having trouble registering on the Golan Telecom network.
Please ensure that the phone is compatible with Golan Telecom and that it's not blacklisted or reported lost, as those issues can prevent registration too. Double-check your SIM card placement and try rebooting your phone after inserting the SIM.
If everything seems fine and you’re still facing issues, please let us know! We’re here to help you troubleshoot this.
Thank you for choosing us for your unlocking needs!
Best,
Charlotte
“The unlocking codes were received after about 3 days , 7 codes . none working , support is repeatedly responding with automated messages. no updates on the codes , can't see any intentions of solving the issue , escalating with support , with the bank and will chase legal action if no solution given . Avoid at all cost !!!”
Hi Ionut,
I’m really sorry to hear about your experience with the unlock codes. I understand how frustrating this must be for you, especially when you've put in the effort to unlock your Honor RMO-NX3.
The status change "Reported as Not Unlocked, waiting customer feedback” indicates that we are looking for your input to help solve the issue. I would encourage you to test the codes if you haven't already, as this could help us determine the next steps. Remember, sometimes it might take a little back and forth to get everything sorted out.
Please feel free to share any specific error messages you’re encountering or any additional information so we can assist you better. We're here to help make this right for you!
Thank you for your patience, and I hope to turn this into a more positive experience for you soon.
Warm regards,
Charlotte
“Paid 2 lots of money to unlock my fone and then had the audaciity to want more to actual get it to work , at that point i discovered its a scam service”
Hello Mr. Owen,
I’m sorry to hear about your frustration. I understand that two payments can feel overwhelming, but let me clarify that the costs for the Eligibility Check and the Standard Unlock were outlined during the checkout process. The Eligibility Check is essential to determine if your device can be unlocked before moving forward, which is why it must be completed first.
Since your order status is "Unlock Complete," it seems that the process was successful. If you have any questions about how to complete the unlock, feel free to ask! We're here to help you through it.
Best regards,
Charlotte
Hi Maryam,
I’m sorry to hear you’re having trouble with your SIM card on your iPhone 14 Pro Max. I see that both your Eligibility Check and Standard Unlock payments have been completed, and your order status shows "Unlock Complete."
If your SIM card is still not working, please ensure that you’ve followed the unlocking instructions we provided. Sometimes a simple restart or connecting to WiFi can help finalize the unlocking process.
If you’re still experiencing issues, please reach out to our support team again, and we’ll make sure you get the help you need. Thank you for your patience!
Best,
Charlotte
Hi Arman,
I'm sorry to hear you're feeling this way about your experience. I can see that your order status is "Unlock Complete," which means the unlocking process for your iPhone 12 Mini has been successfully finished. If you're facing issues or if the phone isn't functioning as expected, please let us know how we can help you further. We're here to ensure you have a positive experience!
Thank you for your patience!
Hi Christin,
I understand how frustrating this must be for you, and I’m here to help. It looks like you’ve paid €26.99 for the Eligibility Check and €44 for the Standard Unlock. Since your order status shows "Unlock Complete," your iPhone 15 Pro should be unlocked now.
If you’re still experiencing issues with your SIM, I recommend double-checking to ensure you're following the unlocking instructions. If you need further assistance, please reach out, and we'll work through it together!
Thank you for your patience!
Hi Riklesh,
I'm glad to hear that your unlocking status is "Unlock Complete"! To ensure it's working correctly on your Vodafone Fiji network, please follow these steps:
1. **Connect to Wi-Fi**: Make sure you're connected to a network.
2. **Restart Your iPhone**: Turn it off and back on.
If you're still experiencing issues, it's possible that the phone might need additional configuration or updates. Please confirm that your SIM is activated and compatible with the network. If you need further assistance, feel free to ask!
Thank you for choosing us,
Charlotte
“Be really careful and do not fall for the £10 refund promise, it will NEVER happen. There are loads of other companies that can unlock you device so go fo one of those and forget about MobileUnlocks as they are not serious about promises they give!”
