Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,351 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a Moda Furnishings customer for three years and have always been provided with an excellent and professional service. That’s why I keep going back and why I would highly recommend to anyone.”

Helpful Report

Posted 4 years ago

“Excellent service over the phone. Caprice was very knowledgeable and helped us through our options in a very professional way.”

Helpful Report

Posted 4 years ago

Thank you for the great review and 5 stars, Clark! I will make sure Caprice receives your great feedback. Joe @ Moda

Posted 4 years ago

“I found the service from your sales person caprice very helpful and direct with all the information I needed would recommend”

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Posted 4 years ago

Hi Steve, Caprice will be delighted with your feedback. I will make sure this is passed on to her. Have a great day Joe @ Moda

Posted 4 years ago

“Extremely helpful and polite. Certainly know their products well. Can thoroughly recommend this company. Go out of their way to make sure everything is just right for you.”

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Posted 4 years ago

Great review Angelena, thank you for the 5 star review for the great service you received. Always great to hear! Joe @ Moda

Posted 4 years ago

“I have only placed an order online today and that worked well and have also used the online chat function which worked well with speedy and informative replies.”

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Posted 4 years ago

Thanks, Maggy great to hear you found the website useful and the service received via live chat was prompt and informative. Stay safe Joe @ Moda

Posted 4 years ago

“The website provided a great deal of information including dimensions and videos of how the modular furniture could be arranged which I found very helpful”

Helpful Report

Posted 4 years ago

Hey Jo, great to see you found the website so useful. I hope you enjoy your furniture when it arrives in the next couple of weeks. Joe @ Moda

Posted 4 years ago

“Once I had made my mind up, as to which set of attractive garden furniture I wanted to buy (it took me ages) the “paperwork”was very easy, thank goodness. Being an “old dear” I do like simplicity,”

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Posted 4 years ago

Jan, thanks for the great feedback! Always great to know our website offers good service and ease of use. I hope you enjoy your new furniture. Stay safe Joe @ Moda

Posted 4 years ago

“Emma was very helpful and prompt to reply with any questions I had. We are looking forward for the furniture to arrive. Thanking you so much Emma”

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Posted 4 years ago

Great feedback for Emma here, Tina! Thank you. I will ensure your praise is passed on. I hope you enjoy your new outdoor furniture when it arrives in the next couple of weeks. Stay Safe! Joe

Posted 4 years ago

“Friendly lady answered my call, she was professional, polite and very helpful. Appreciate the personal service. Thank you.”

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Posted 4 years ago

“High standard furniture everything you could ever imagine and more, moda show room was great stress free, easy to look with no pressure to buy and all the staff from the sales to the staff in the shop and everyone who I spoke to made our experience while spending allot of money well worth it, they were so helpful couldnt do enough to help and the great in helping us get our outdoor living space ready for when our garden is done. Thank you so much”

Helpful Report

Posted 4 years ago

WOW, thanks for your great review Helen, you are so welcome. Always good to know our service meets our customers expectations! We always aim to work closely with our customers to ensure they get the right furniture to meet their specific outdoor needs, so this is great to hear. Have a great weekend! Joe

Posted 4 years ago

“Very happy with the help given today and I’m really looking forward to receiving my garden furniture!!”

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Posted 4 years ago

Morning Glen, thanks for a great review following your order with us. We can't wait for you to enjoy our amazing outdoor furniture! Stay Safe! Joe

Posted 4 years ago

“We would highly recommend Moda. Simple order process and kept well informed along the way. We ordered during the first lockdown and any queries made with customer service were dealt with promptly. Delivery drivers were very professional and built our furniture with care. Overall we were very pleased at the time and wouldn’t hesitate to purchase from Moda again in the future”

Helpful Report

Posted 4 years ago

Hello Julie, Thank you so much for your positive feedback. It is great to hear you had such a positive experience from order to delivery. Stay safe! Joe @ Moda

Posted 4 years ago

“Great furniture, May cost a little more than other brands but then the quality is far superior. Super comfortable seats too, thickly stuff so you actually feel your on a cushion. Would highly recommend.”

Helpful Report

Posted 4 years ago

Hello Steven, thanks so much for taking the time to leave a great review of your experience. I hope you enjoy your furniture. Joe @ Moda

Posted 4 years ago

“Outstanding service for sales to delivery. Thanks Moda”

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Posted 4 years ago

“Scam company. Buyer beware, we have had/are still having a nightmare with faulty goods and no chance of refund!!”

Helpful Report

Posted 4 years ago

Hello Mr Smith, I apologise for the late response to your review, we have not previously partnered with Review.io. Thank you for sharing your experience, this is obviously not the kind of review we would like to receive, however your feedback does help us to learn and improve. If you are still experiencing problems, could I please invite you to contact us by email, support@modafurnishings.co.uk with your order number - asking for the Head of Customer Service to review. Stay Safe! Joe @ Moda

Posted 4 years ago

“Absolutely terrible service and quality. First we were forced to choose a model different to what we wanted due to long delivery times. We settled with a model with a 5-7 week delivery. After 9 weeks and hearing nothing, I called the support team to find out that the delivery time was actually up to 12 weeks- the same as the model we wanted but was advertised as 5-7. I had numerous customer support emails and calls ignored/ not actioned and not replied to. FINALLY our furniture arrived but it arrived damaged. Our ignition switch was broken and the Moda delivery guy had advised that he had let HQ know and that we would have someone deliver and fit a new part. After hearing nothing, I called the customer service team who then sent us out the wrong part. When I followed up (again) it then took 2-3 weeks to have a new part organised for delivery. Delivery day came, I had a call the day before and a text message with a delivery time. I changed my plans, waited and nothing. We weren't given a call/ text or email to say they were no longer coming. So I then chased (AGAIN)- to be told 'oh sorry- the driver should've called you as the part wasn't on the van'. GREAT. I am now waiting ANOTHER week to see if it turns up this time around, as they can't seem to correct the awful service and product we have paid a significant amount for. When buying a premium product at a premium price I expect as a minimum a product that works and customer service to match. This whole now coming up to 4/5 month pain is definitely not worth it and STILL not resolved.”

Helpful Report

Posted 4 years ago

Hello Emma, I am so sorry for the delayed response to your review. We have just begun to use Review.io This is obviously a very disappointing review but I do thank you for making me aware of your experience. We are working hard to learn from customer feedback. If your order and complaint remains unresolved, could I please ask you to contact support@modafurnishings.co.uk with your order number asking for the Head of Customer Service to review. Thanks again for your feedback. Joe @ Moda

Posted 4 years ago

“The furniture is lovely and if you’re happy to wait four months for it to arrive, then great. But having ordered and paid in full in May for it to finally arrive in September, it hardly felt worth the purchase. It’ll probably get used only a few times, if we’re lucky, before the weather turns and it goes away for the winter. The customer service experience from Moda was fairly poor in my opinion. Had to chase by email every time for an update and after waiting for several weeks for a response each time, were met with similar answers - unexpected delays, not arrived in the U.K. yet, empty apologies really. Moda did offer a compensatory freebie - a cover to protect the furniture when not being used. Which, surprise surprise, we are still waiting for as it didn’t arrive with the furniture. Having sent two emails to chase for this as it’s been almost a month since the furniture arrived, there has been no reply as of yet! The quality of the furniture itself is great and we love the product, but Moda have really let themselves down. Would seriously consider not using again in the future and if anyone asks for a recommendation... would advise to steer clear unless happy with long delays and half hearted apologies. Sorry.”

Helpful Report

Posted 4 years ago

Dear Valued Customer, Thank you for your review and your honest feedback of your experience. I am sorry to hear your experience was less than perfect! We did encounter delays during the summer peak due to COVID-19 and uncertainty over Brexit, delaying our shipments. I am so pleased to hear the quality of the furniture has lived up to your expectations. If you are still awaiting items from your order or would like to discuss your experience in more detail, please contact us support@modafurnishings.co.uk with your order number, asking for the Head of Customer Service to review. Joe @ Moda

Posted 4 years ago

“Brought a table and chair set from Moda which got delivered faulty and wrong products sent, a replacement was sent out another month later which again was faulty! Agreed to have a replacement sent out again and 2 months down the line still haven’t received it. Lost confidence in Moda and it’s products so no longer wanted the table and now they are refusing to give a refund. Having to take the matter further now wasting more of my time. I wouldn’t order again at all!”

Helpful Report

Posted 4 years ago

“Ordered Cube set from Moda in April. When it arrived it looked let a set that had been already used. We complained and received a replacement. However this product was even worse. The sofas do not match so the item cannot be folded away as a cube. The table as white letters and numerals on the legs, clearly left on during manufacturing. We complained and again Moda agreed to send a replacement. This was in April. We still do not have the replacement. Twice we were given a delivery date which was cancelled by Moda at the last minute. They have stopped responding to emails and do not answer the phone. Please do not order from this company. They are the worst I have ever encounter. The product itself is of reasonable quality but not with Moda’s inflated prices. In particular the parasol which is very shoddy.”

Helpful Report

Posted 4 years ago

“Wish I had read these reviews, nowhere on their site can you put one !! ... atrocious customer service continually lie to you never call back promise delivery and totally ignore any update requests suffering from missing cushion for set purchased in May 2020 and have been chasing since to no avail, only option left small claims court not sure that will budge them !!”

Helpful Report

Posted 4 years ago

Moda Furnishings UK is rated 4.8 based on 4,351 reviews