Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,350 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional, courteous and friendly delivery by Terry and Craig. Sofa set is first class! Ordering process in Milton Keynes store was very efficient.”

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Posted 3 years ago

“Love the quality of the furniture and customer service has been great, topped off by a great delivery today by Pete and Paul. They did as I was promised by customer service, we’re really courteous and did a great job. Thank you!”

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Posted 3 years ago

“Great delivery service by Damien B and Lewis C. On time as scheduled and carried to back garden as requested , even lifting over the high fence when wouldn’t fit through the gate!”

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Posted 3 years ago

“Dave B & Steve D delivered our furniture today great job guys thank you”

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Posted 3 years ago

“Very good. Terry and Craig did a good delivery!”

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Posted 3 years ago

“Moda have been great . Firstly in changing our table and secondly making it so easy to do so. In addition the two delivery lads couldn’t have been more helpful”

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Posted 3 years ago

“Just the quality & look we wanted. And the personal touch all the way to the friendly delivery guys Mark & Brian. Excellent thank you”

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Posted 3 years ago

“The furniture looks good but on inspection the welding of the frame is poor at one point it misses the steel tube other than that I am happy with it and the delivery drivers both Dave B and Steve D were friendly helpful and efficient very happy with them”

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Posted 3 years ago

“Even though the wait was 4 months, Pete and Paul were lovely. Ready professional and helpful. Always great customer service from Moda which is why I use them again and again.”

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Posted 3 years ago

“Mark and Brian were most efficient and helpful. The Platinum delivery service was well worth paying for. Top marks for Moda.”

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Posted 3 years ago

“Very pleased both with the product, ease of ordering and delivery.”

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Posted 3 years ago

“Great team (Pete&Paul ) arrived promptly after a courtesy call to let me know when they were coming.. set the new table top up and they informed me of what they had done. Thank you boys”

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Posted 3 years ago

“Very happy with our new storage box its great quality and easily fits all of our cushions with room to spare. Thanks to the delivery team Mark and Brian who arrived on time and gave good advice on assembly 👍”

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Posted 3 years ago

“I ordered 2 fire pit sets from moda earlier this year and it arrived last week. The sets look fantastic and Mark and Brian did a great job installing and explaining everything we needed to know”

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Posted 3 years ago

“The 12-14 week manufacturing slot extended to 19 weeks but on arrival Mark & Brian were polite, tidy and efficient when delivering and assembling our garden furniture.”

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Posted 3 years ago

“Excellent delivery on the day by Mark and Brian. Helpful polite and efficient.”

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Posted 3 years ago

“After a 13+ month wait for replacement cushions and a request for a senior member to contact me so that I may go through my torrid experience with them did not happen (I was told I would receive a call within 24 hours) so I had little choice other than to leave a negative review. Within an hour of leaving that review I had a response from Mr Bell - Head of Customer Services at Moda Furnishings Ltd Interestingly Mr Bell’s use of ‘genuinely required’ in his final paragraph of his published response is revealing. I didn’t receive an email in May as he says, I did however receive one from him on 8 February stating that my cushions that were due “by the end of February” are now expected at the “end of April.” It goes on to say that “I will also ensure we update you..”. April passed and in early May, I was forced to be proactive and follow this up as updates were never forthcoming throughout the 13+ months period. There were more missed deadlines of “mid- late May”, then specifically the “3 June.” I waited patiently until 14 June before getting in touch yet again. Although I can fully appreciate their reasons for delays (no matter how frustrating they are), it is the complete lack of communication that’s at fault here. If Moda had simply kept me abreast of developments it would have been alright. I never received updates and all I could see from their website reviews were 5 star reviews from new customers who had received their fresh orders. It makes one wonder? The icing on the cake is Mr Bell’s final sentence: “I will of course give you a call later today to discuss your experience in full.” The fact I’m still waiting for that call the following day speaks volumes. Looks accommodating on a response to a review though!!”

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Posted 3 years ago

Hello Mr Parker, It really was a pleasure to speak with you yesterday. I acknowledge where some failings have occurred and I can't apologise enough. I hope the resolution put in place has provided you some comfort. Please do get in touch if I can be of further assistance Joe @ Moda

Posted 3 years ago

“Excellent service, especially by Damien and Lewis the delivery men.”

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Posted 3 years ago

“Fast efficient friendly helpful service from Damien B & Lewis C”

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Posted 3 years ago

“Fast efficient friendly helpful service”

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Posted 3 years ago

Moda Furnishings UK is rated 4.8 based on 4,350 reviews