Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,351 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

Questions

Metrics

4.8

Based on 4,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was informed 20 minutes before furniture delivered. All set up by Louis and James and they put cushions and parasol in my storage hut for me. Very pleased with their service. Sharon Banks”

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Posted 4 years ago

“Good service. Polite and helpful delivery staff and good customer service”

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Posted 4 years ago

“Easy to order”

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Posted 4 years ago

“Great service very helpful staff. Flawless service would highly recommend to anybody.”

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Posted 4 years ago

“Good website, dining set was in stock. Delivered within a week of ordering by Leon and John who were very polite, prompt and helpful. Furniture is good quality, now just waiting for better weather to make good use of it.”

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Posted 4 years ago

“Andy and Steve, delivered our beautiful dining room table and chairs. They was professional and polite. Absolutely beautiful table and chair. Highly recommend this company.😀”

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Posted 4 years ago

“Andy and Steve were great and even happy to take a look at the issue we had with the cushion colours and what to do about it.”

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Posted 4 years ago

David, thanks for the 5 Stars and your wonderful feedback about Andy and Steve, I will make sure they receive this. Joe @ Moda

Posted 4 years ago

“Would happily recommend Moda furniture. Ordering was simple and quality is excellent. Delivered in days by Leon and John who were professional and for whom nothing was too much trouble . Can’t wait for the sun to shine so I can enjoy my new furniture!”

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Posted 4 years ago

Hi Simon, the Sun is out today so I hope you've had a chance to enjoy a coffee or a glass of wine on your new furniture. Thanks for the great feedback, if we can be of any further assistance, please do not hesitate to let us know. Stay Safe Joe @ Moda

Posted 4 years ago

“Andy and Ste did an excellent job.”

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Posted 4 years ago

“Ryan snd Richard delivered our furniture yesterday and although we won’t unbox until the warmer weather arrives I just wanted to say how accommodating and courteous the delivery guys were. Many thanks for all of your help.”

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Posted 4 years ago

Hi Adrian, thanks for the great feedback and the 5 stars. So pleased Ryan and Richard provided you with good service, I will make sure they see a copy of your review. I hope you have the opportunity to use your new furniture to the max during the Summer months. Joe @ Moda

Posted 4 years ago

“I am extremely happy with my purchase from Moda. From beginning to end Louis and James, who delivered the furniture, were extremely professional and attentive. They answered any questions that I had, took time to show me how the furniture worked and removed all packaging from my garden. Very pleased and would definitely recommend!”

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Posted 4 years ago

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Posted 4 years ago

“Richard and Ryan were great. Very knowledgeable and helpful”

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Posted 4 years ago

“Your drivers Ryan and Richard were polite, charming and efficient”

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Posted 4 years ago

Thank you for the great feedback on your delivery from our in-house team, Richard and Ryan.,I will make sure this is passed on. Enjoy your furniture!! Joe @ Moda

Posted 4 years ago

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Posted 4 years ago

Adrian, thanks so much for taking the time to leave feedback on our In house delivery service. I will ensure Ryan and Richard receive your feedback. Joe @ Moda

Posted 4 years ago

“Richard and Ryan were great. Very knowledgeable and helpful”

Helpful Report

Posted 4 years ago

Another 5 stars for our in house delivery team, Richard @ Ryan! Thanks for the 5-Stars Joe @ Moda

Posted 4 years ago

“Firstly, I am pleased with the furniture, very smart and seems well made and solid. However...1 piece was damaged during the paid for delivery/unpacking/assembly process and to have it replaced took a lot of phone calls, the customer service extension was never answered so always had to opt for the 'sales' line who were informative and I believe passed messages on but then things seem to stop. I appreciate problems caused by Covid-19 but I think a 5 and a half month wait is excessive. Storage box was replaced this morning (delivery process very good, kept well informed and today's delivery drivers, Louis and James were very helpful) and as stated I am pleased with the furniture. Just a shame about lack of communication regarding replacement.”

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Posted 4 years ago

We really appreciate this honest review of your overall experience with Moda. We have worked hard to improve our customer experience, including additional customer service staff, so you get an answer when you need it and a new telephony and CRM system to manage queries much more effectively and efficiently. I would love to learn a little more about your experience with us, so please do get in touch via email at: support@modafurnishings.co.uk, and ask for Joe, Head of Customer Service. Stay Safe! Joe @ Moda

Posted 4 years ago

“Professional, knowledgeable and friendly - very accommodating”

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Posted 4 years ago

Thanks so much for the brilliant feedback and 5-Stars. We hope you enjoy your furniture. Joe @ Moda

Posted 4 years ago

“The service and the products are truly excellent and it's something I really appreciate, but I think if you've just ordered an expensive outdoor furniture set, it should be made very explicit to the customer that it doesn't come with a complimentary cover or base for the parasol. Minor gripes about an excellent company though.”

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Posted 4 years ago

Hi Glenn, delighted you are happy with the service and the product we offer. Your feedback regarding items included in your overall order is extremely useful and I will ensure this is discussed at our next Customer Forum. Have a great Summer, enjoying your garden! Stay safe Joe @ Moda

Posted 4 years ago

“Beautiful ranges, fantastic customer service, I had a small problem with a one item Moda went above and beyond to rectify. I remain a happy customer and have pre ordered more products for this season.”

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Posted 4 years ago

Always great to receive feedback from past and present customer, Jan! Thank you so much for taking the time to leave a review and acknowledging our focus on after-sales support. Have a great Summer Joe @ Moda

Posted 4 years ago

Moda Furnishings UK is rated 4.8 based on 4,351 reviews