Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,350 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guys were so helpful dropping off my furniture as I’m not very able to help at the moment”

Helpful Report

Posted 3 years ago

“Absolutely fabulous furniture and the customer service is fantastic! Paul W and David D were the most helpful and polite delivery men I have ever come across! Would highly recommend this company!”

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Posted 3 years ago

“Great quality, good design, well delivered”

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Posted 3 years ago

“Our experience with Moda has been far from what we would expect from a high end product retailer. Delays in supply chain more than doubled the delivery time for our product, and although we can accept that global events beyond the control of the company cannot be helped, the lack of communication and effort made to mitigate our disappointment was unforgivable. Every communication to find out about our order was initiated by us and resulted in disappointment. When we eventually found that our order was ready for shipping, 14 weeks after the full payment was taken, the delivery service called to tell us it would be a further 7 days before we would receive our product. When customer service reps tell you that, 'all they can do is apologise', I completely disagree. One thing you could do is pay for a 24 hr delivery, to get our product to us as fast as you possibly can, not wait another week before you actually send it. To date we are still waiting for 2 pieces from our order, which we are told, 'should' be here within 2 weeks. The last email we received, (in response to our latest complaint), agreed to provide us with a cover for our furniture, which is appreciated but does not make up for the overall experience and general lack of care. The product, we are happy with and the delivery was executed very well. Damian and Lewis were great, but unfortunately the rest of the experience with Moda would make us think very hard before giving up our money in the future. All of the bad feeling could have been avoided, if your customer services demonstrated an ounce of care for the customer and how delays of this length would affect them.”

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Posted 3 years ago

“On time, friendly and carried the furniture into the back yard.”

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Posted 3 years ago

“Five star service from Damien B and Lewis C Really helpful, arrived a little earlier than advised, which was excellent. Set everything up and advised how to cover it in the winter. Thank you Sarah Pattie”

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Posted 3 years ago

Great to hear you received such fantastic service from the Moda team. Have a lovely summer and enjoy! Joe K @ Moda

Posted 3 years ago

“The furniture is high quality, very comfortable. Excellent delivery service, the two delivery guys were very polite and professional. Would highly recommend Moda Outdoor furniture.”

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Posted 3 years ago

“The delivery guys were great 👍👍”

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Posted 3 years ago

“Mark and Danny who delivered my furniture were ver efficient and friendly”

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Posted 3 years ago

“Quickly assembled and all packaging take away! Brilliant! Thanks Lewis and Damien”

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Posted 3 years ago

“After disappointment on the timescale for delivery, our order bar one part was delivered today. And it’s all lovely. Special praise to Paul and Pete the delivery team who were excellent, could not have been more helpful and informative …. Very impressed!”

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Posted 3 years ago

“Damien B and Lewis C did an excellent job even in the rain.”

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Posted 3 years ago

“Customer service throughout was brilliant. Excellent communication. Furniture came earlier than expected and Mark and Brian delivered it and put it all together really swiftly. Set looks amazing!”

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Posted 3 years ago

“Great service! Leon and Colin who delivered our furniture set it up and it looks great!”

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Posted 3 years ago

“Great service! Leon and Colin who delivered our furniture set it up and it looks great!”

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Posted 3 years ago

“Furniture looks great, great service and delivery guys were lovely.”

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Posted 3 years ago

“Stunning looking furniture, very happy and very helpful delivery guys, Mark and Brian arrived on time and set up our furniture!”

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Posted 3 years ago

“Peter & Paul delivered and assembled our Birkin dining table. They were both very polite and had the job done in no time. It was a pleasure to meet them.”

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Posted 3 years ago

“Excellent furniture and very comfortable.”

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Posted 3 years ago

“Great delivery & service. They were helpful & friendly. We are very happy with our new furniture!”

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Posted 3 years ago

Moda Furnishings UK is rated 4.8 based on 4,350 reviews