Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,350 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

Questions

Metrics

4.8

Based on 4,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great”

Helpful Report

Posted 3 years ago

Thank you for a great review, T. Enjoy your new, luxury furniture! Joe K @ Moda

Posted 3 years ago

“Really responsive and helpful, can’t wait to get our table!”

Helpful Report

Posted 3 years ago

Hi L, Its great to see your 5* review! Customer satisfaction is our main aim so thank you for noticing our fast response time and product knowledge. We just know you will be super happy once your items arrive :) Robyn @ Moda

Posted 3 years ago

“Paypal shown as payment option, put not when one gets to payment stage”

Helpful Report

Posted 3 years ago

Good afternoon J Holland, Thank you for taking the time to leave your review. I am sorry to hear you encountered an issue when checking out, we haven't used paypal for many months so i will ensure our tech team are aware of this to stop any future miscommunications and inconvenience. Thank you, Robyn @ Moda

Posted 3 years ago

“Great to be able to speak to someone! Old-style, polite customer service from the HQ and delivery drivers Nyle and James.”

Helpful Report

Posted 3 years ago

Hi J, Thank you very much for your lovely review. All your feedback shall be passed onto the relevant departments and we hope you enjoy your furniture for many of years to come! Take Care, Lia @ Moda

Posted 3 years ago

“Website was easy to use”

Helpful Report

Posted 3 years ago

Good morning R OToole, Our website has recently undergone some improvements so its great to see the positive comment :) Thank you, Robyn @ Moda

Posted 3 years ago

“These guys are the very definition of amazing customer service. I’ve had dealings with them for several years and they surpass anyone in any industry I’ve dealt with.”

Helpful Report

Posted 3 years ago

“Terry and Dale. Great lads, very helpful. Quick, tidy - great job”

Helpful Report

Posted 3 years ago

“Came earlier than expected which was brilliant!”

Helpful Report

Posted 3 years ago

Good morning L, We are very pleased to hear your delivery arrived earlier than you thought, thank you for leaving such a positive review! Take care, Robyn @ Moda

Posted 3 years ago

“We would like to commend your company and staff for their efficient and professional service in all departments. The product was delivered when expected and the delivery men were excellent in proficiency and problem solving when the outdoor sofa became stuck in the corridor outside our main door. They remained courteous even though they had carried it up 5 floors of the building. Thank you for refunding our money in full. We would certainly recommend to you others.”

Helpful Report

Posted 3 years ago

“Excellent service and product knowledge”

Helpful Report

Posted 3 years ago

Its great to see your review, thank you for taking the time to do this :) Take care, Robyn @ Moda

Posted 3 years ago

“Very efficient & polite.”

Helpful Report

Posted 3 years ago

Hi G, Thank you for your positive review ! I am glad the service you received was a great one. I am delighted to hear this. Take Care, Lia @ Moda

Posted 3 years ago

“Very helpful reply back to my email promptly.”

Helpful Report

Posted 3 years ago

Hi L, Thank you for taking the time to leave a positive review. I am happy to hear the contact with ourselves was helpful, we aim to respond to all our customers in a timely manner and happy to hear this is not going unnoticed ! Many thanks, Lia @ Moda

Posted 3 years ago

“Had replacement table delivered today by Louis and Anthony unfortunately it was the wrong colour Louis made a note of the problem and I await the replacement both guy were very helpful and polite”

Helpful Report

Posted 3 years ago

Hello Mr Blake, I am so sorry about the mistake. Louis and Anthony have let us know and a member of our team will be in touch with you shortly to arrange delivery of the correct table. Sorry again Joe @ Moda

Posted 3 years ago

“Great website and great online chat with Henrietta who answered all our questions extremely quickly and efficiently.”

Helpful Report

Posted 3 years ago

Thanks so much for the feedback and the 5 stars, F. I will make sure Henrietta receives your comments. Joe @ Moda

Posted 3 years ago

“No discount codes available”

Helpful Report

Posted 3 years ago

So Sorry, we currently have no codes or offers on at present. I would always recommend checking back or signing up to our Newsletter for discounts and offers. Joe @ Moda

Posted 3 years ago

“Easy checkout”

Helpful Report

Posted 3 years ago

Our newly designed website makes it easy for our customers to browse our wide range of luxury furniture and place an order. Have a great summer and enjoy your new furniture! Joe K @ Moda

Posted 3 years ago

“I had my furniture today delivered by Louis and Anthony who I must say were very professional give me a call in advance and also arrived on the time that they said they would as well as very neatly unboxing everything in my drive taking everything out putting it in the garden for me and insuring that all the rubbish was taken away which I thought was excellent. Equally their handling of the furniture and making sure it was set up looking great for me with an explanation I thought was a really nice touch. Most impressed and would highly recommend not only Moda but if you end up getting Louis or Anthony you will have probably one of the best installers I’ve seen for a long time.”

Helpful Report

Posted 3 years ago

Great feedback on our platinum delivery and our very own stars from the delivery team, Louis and Anthony. Thanks so much for the wonderful feedback, always great to hear. Stay Safe Joe @ Moda

Posted 3 years ago

“Excellent service today from Terry and Dale, they were very concerned that the table I received today was right and if I was happy with it . Tell nice lads .”

Helpful Report

Posted 3 years ago

Thank you so much for leaving your brilliant review of the service received, Terry and Dale from our in-house delivery team will be delighted. Stay Safe! Joe @ Moda

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Providing great customer service is really important to us here at Moda. Have a great summer enjoying your new furniture! Joe K @ Moda

Posted 3 years ago

“Great delivery service by Terry & Dale. Showed me how to set up and adjust configuration. Well done lads - just need the weather to be able to try out the furniture!”

Helpful Report

Posted 3 years ago

Moda Furnishings UK is rated 4.8 based on 4,350 reviews