Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

Write Your review

Tell us how Modern Rugs UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug was good quality but the colours nothing like the picture ,very good service”

Helpful Report

Posted 5 years ago

“Great service and value for money.”

Modern Rugs UK 5 star review on 3rd March 2019

Helpful Report

Posted 5 years ago

“I was particularly impressed by the customer service. And the rug is what I expected.”

Helpful Report

Posted 5 years ago

“Very easy ordering and liked the rug”

Helpful Report

Posted 5 years ago

“Lovely Rug. I would order them from again.”

Helpful Report

Posted 5 years ago

“Very happy with our beautiful rug from Modern Rugs UK and it was delivered in no time at all!. Thanks very much!”

Helpful Report

Posted 5 years ago

“Bought the Esprit sparkle outdoor rug from Modern Rugs to use in my en suite. The rug came directly from the manufacturer, rather than from MR and it had a fault in it. Contacted Modern Rugs and they arranged for collection of the faulted rug at a time which suited me and arranged for a replacement to be delivered. Very happy with the service, the rug was at a good price and I would definitely use Modern Rugs again.”

Helpful Report

Posted 5 years ago

“Nice choice reasonable pricing quick delivery.very happy with my rug”

Helpful Report

Posted 5 years ago

“Very pleased with my rug. Good quality and service. Second time I have ordered from Rugs UK.”

Helpful Report

Posted 5 years ago

“I was impressed with the price, quality of the rug and speed of service and will definitely order from Modern Rugs again.”

Helpful Report

Posted 5 years ago

“Very disappointed. Ordered a rug. Didn't arrive by delivery date...called only to be told out of stock. Placed an order for an alternative by phone...stock checked whilst on phone and advised Yes in stock. Next day email saying out of stock. Managed to get the same rug from Wayfair.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“Excellent bespoke product, reasonable price, quick delivery”

Helpful Report

Posted 5 years ago

“I have written a review elsewhere”

Helpful Report

Posted 5 years ago

“Very happy with the look and quality of the rug. Had it for a couple of months and loving it.”

Helpful Report

Posted 5 years ago

“I am very pleased with both rugs I bought which are of a high standard and were reasonably prices”

Helpful Report

Posted 5 years ago

“Great selection of runners and good customer service”

Helpful Report

Posted 5 years ago

“Spent a long time looking for a rug. Eventually found one an ordered it. Later I was contacted to say it was out of stock! I was offered some protection spray as compensation. I ordered another rug. This time it arrived. Unfortunately, minus the spray AND the anti-slip. I like the carpet. I should do at £600. Would I order again, perhaps I would. The delivery company we good. The driver deserves some praise for his effort to find my house on a new estate 10/10. Raymond Taylor”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We understand that unexpected delays can be inconvenient and frustrating. We have in the last couple of weeks implemented a livestock feature on our website which enables customers to see the live availability before purchasing. We would really like the opportunity to turn your experience into a more positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Please let me know how I can return this rug ,it is not suitable thank you”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. We are currently mid-development of building a return service into our website. Customers will be able to arrange collection from any address to be returned to our warehouse and the fee will simply be deducted from the refund or exchange. In the meantime you can contact us on sales@modern-rugs.co.uk, more information on returns can be found here: https://www.modern-rugs.co.uk/returns-information Thanks, Gary - Modern Rugs

Posted 5 years ago

“I ordered 3 matching rugs. 2 were not available for another 6 weeks and the one I received after a week was such poor quality I returned it and cancelled the 2 that were on back-order.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We understand that unexpected delays can be inconvenient and frustrating. We have in the last couple of weeks implemented a livestock feature on our website which enables customers to see the live availability before purchasing. We would really like the opportunity to turn your experience into a positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Very nice rugs. Perfect for our home. Company were very communicative when one of the rugs was delayed.”

Helpful Report

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews