Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of product good. Reasonable value I though if a tad on the expensive side. My one gripe is that I bought this rug to use in my bathroom based on it being the “bathroom mats and rugs” section of the website, only to find when it arrived that it was not washable and therefore not really suitable for a bathroom. So I do feel that it was miss-sold in that regard.”

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Posted 5 years ago

“Absolutely love my new rug, and they filled all their promises and delivered a fantastic service! Would definitely recommend!!”

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Posted 5 years ago

“Absolutely wonderfully helpful man on phone”

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Posted 5 years ago

“Delivery was excellent. Rug was delivered to chosen room, men were courteous and polite. Rug is superb. Excellent quality and looks great.”

Modern Rugs UK 5 star review on 15th May 2019

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Posted 5 years ago

“Very helpful staff.”

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Posted 5 years ago

“My order was delayed......followed up 3 times with customer service not impressed with their follow through. Rug however met my expectations”

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Posted 5 years ago

Good Afternoon, Thank you for taking your time to leave a review. I'm very sorry to hear you are not happy with the level of customer service you received by the team. This is not expected and will be reviewed. I am pleased that your rug has however met your expectations. Kind Regards Modern Rugs

Posted 5 years ago

“Quick delivery and lovely quality rug”

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Posted 5 years ago

“Set expectations, good descriptions, arrived on time. Happy customer”

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Posted 5 years ago

“Brilliant price for rug I ordered the picture on website was more yellow than mustard but I knew rug was mustard from other companies adverts which incidentally were way more expensive. Despatched quickly arrived quickly good service”

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Posted 5 years ago

“Top quality rugs and great customer service”

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Posted 5 years ago

“Lovely thick pile rug good quality and well priced. Excellent.”

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Posted 5 years ago

“Rug was perfect. Looks amazing. Was true to colour online. Arrived promptly.”

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Posted 5 years ago

“Harlequin Verdaccio Coral 42802 170/240cm The website was easy to use and the resulting service and delivery were excellent. The quality of the rug is first class and the colours are vibrant. I am very pleased with my purchase.”

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Posted 5 years ago

“Very good quality. Love the colour in that it’s red but slightly textured too. Arrived a bit earlier than expected which was a bonus. Asked for a non slip cover to go with it but that didn’t arrive sadly.”

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Posted 5 years ago

“THANK YOU VERY MUCH FOR YOUR GOOD SERVICE THE RUGS ARE FIRST RATE VERY PLEASED WITH THEM AND WOULD RECOMEND YOU TO ALL MY FRIENDS”

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Posted 5 years ago

“Really bad experience. The first rug they sent had a big red stain down the cream wool rug. As soon as we opened it we saw the stain and called ModernRugs who asked if we could try and clean it before sending it back to see if it made a difference. They said they would sent the cleaner ASAP but a week later still nothing received. Called them to chase and they had forgotten to send the cleaner so a week wasted at this point. The cleaner did nothing whatsoever and I requested a replacement rug. We returned the rug to ModernRugs, and was told a replacement would be delivered within 2 weeks. Tried to chase but nobody answers the phone when you try to call, they seldom respond to emails. Finally received a replacement after 3 weeks from returning the original and there is no other way to describe the new rug as diagonal shaped and crooked. ModernRugs say this is usual apparently due to it being hand made however, its so bad I cant see how it passed any quality inspection. This rug was supposed to cost almost £600, but i wouldn't pay £100 for a rug of this poor quality that is not even straight. I have now had to arrange to return this also. It would appear they are trying to sell rejects, or 2nds for maximum price. The quality has been simply appalling. The staff are polite on the phone however, so thats a minor positive if anything.”

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Posted 5 years ago

“Good shopping experience. Good value rug ! Would recommend”

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Posted 5 years ago

“We have not received our rug !!!”

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Posted 5 years ago

Hi, Thanks for leaving a review. Your order was dispatched 3 days after the order was placed. If you have not received your rug we can raise a tracer with UPS. Please contact us on 01388 663738 or sales@modern-rugs.co.uk and we can proceed with the investigation.

Posted 5 years ago

“Very pleased with my rug - soft to touch and looks great in the lounge. The estimated lead time for delivery was 6 weeks but it arrived within a week of ordering which was great - thank you!”

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Posted 5 years ago

“Just purchased a VERONA MATRIX GREY/ IVORY rug. Really pleased with the rug, the price and the service. Colour is brill. Would definitely recommend this company and will definitely use them again. Thank you 5 star”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews