Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and arrived quickly.”

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Posted 5 years ago

“Arrived very quickly and the rug itself is beautiful.”

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Posted 5 years ago

“Prompt delivery, just what we wanted. Good service and price.”

Modern Rugs UK 5 star review on 2nd February 2019

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Posted 5 years ago

“Excellent value, hard wearing, speedy delivery and pleased and surprised to see they had non slip backs.”

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Posted 5 years ago

“Great quality. Great size. Fast delivery. Would definitely recommend”

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Posted 5 years ago

“Absolutely love this rug very good quality looks fab and so cosy”

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Posted 5 years ago

“I have bought two rugs from Modern Rugs and am very pleased with the colours and quality of the rugs. Delivery was fast.”

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Posted 5 years ago

“I ordered my rug before reading the reviews of this company. After my purchase I had a look to find they didn't have great responses BUT I have NOT had any issues at all I emailed t9 confirm they had my rug in stock and it was delivered the next working day! The only issue o had was I waited in for my delivery and it arrived at 4.30 when I went out as they didn't give me a time slot.”

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Posted 5 years ago

“Great service, good value bad I like it!”

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Posted 5 years ago

“I was disappointed with the quality of the rug. When we removed it the one side was uneven. We thought it would settle down when straightened. But it has not. Either the rugs are sub standard or I was just unlucky to receive a defective one. Either way I am stuck with a sub standard rug that needs to be binned. Disappointed.”

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Posted 5 years ago

Thank you for taking your time to post a review. Please could you contact sales@modern-rugs.co.uk or call our friendly Customer Service team on 01388 663 738 whereby we can look into this further for you and offer a replacement rug. Modern Rugs

Posted 5 years ago

“I bought a rug for £124 but it had a hole in it. I e-mailed Modern Rugs, attached photos of the rip inthe rug but I have not receive a reply from them. It seems to me that Modern Rugs are not in the slightest bit interested.”

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Posted 5 years ago

Hi, Thanks for taking the time to leave a review. I have checked your order and there are no notes. We haven't received any emails from you since 21st December when organising the delivery. If you can email us at Sales@modern-rugs.co.uk We can certainly look at your problem and find a resolution. Thanks Modern Rugs

Posted 5 years ago

“Very poor, product second rate. Experience disturbing, will not do business with you again!”

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Posted 5 years ago

Thanks for taking the time to leave a review. We're really sorry to hear that you weren't happy with the product you purchased. We would really like the opportunity to turn your experience into a positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug.

Posted 5 years ago

Thanks for taking the time to leave a review. We're really sorry to hear you weren't happy with the rug you purchased. We would really like the opportunity to turn your experience into a positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug.

Posted 5 years ago

“Quick despatch, good product.”

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Posted 5 years ago

“Great price. Fantastic quality. And fantastic colours. Would definitely recommend”

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Posted 5 years ago

“Your website is gravely inaccurate. You lie and say all of your rugs are in stock when in fact they are not as the wait times are extremely long. I have to discount even though the rug was meant to be delivered before Christmas and in fact was not delivered until after the new year. I pretty awful service.”

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Posted 5 years ago

Thank you for taking time to leave a review. We sincerely apologise that your rug was out of stock at the time your order was placed, 95% of our rugs are in stock at all times either with ourselves or our supplier. I note from your order you were emailed just after your order being placed to advise of the out of stock item, with the new stock arrival date. Modern Rugs

Posted 5 years ago

“Delivery service by UPS was non existent. Delivery promised on 3 days. Rug did not arrive no apologies given from UPS. Had to return rug as fed up risking more days at home for no delivery. Modern Rugs were very good and did an almost instant refund.”

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Posted 5 years ago

We're really sorry to hear of your problems with delivery. We'd like to try and complete the order for you. If you find another product please get in touch with our customer service team direct. We will see what we can do to rectify the delivery issues and ensure the next one gets there on schedule. Thanks, Modern Rugs.

Posted 5 years ago

“Rugs badly creased on delivery, suggested remedys did not work. (Photos of the creased rugs were sent)”

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Posted 5 years ago

Hi, Thanks for getting in touch. I can see that you've had the rugs for a month now and any temporary creases should have rectified themselves by this point. If this is not the case then we can certainly replace the rugs for you free of charge. Modern Rugs

Posted 5 years ago

“Excellent”

Modern Rugs UK 5 star review on 1st February 2019

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Posted 5 years ago

“Good quality and good price”

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Posted 5 years ago

“Very nice I'm pleased. Good quality 100%”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews