Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actual ordering process and speed of delivery was first class. However, I placed my order on the assumption that the size of the rug quoted was what I would receive. Unfortunately this was not the case. The rug was actually 5cm shorter in both width and length which made it unsuitable for my requirements. When I queried this I was told that a 5% tolerance policy exists (which is hidden away in the terms and conditions somewhere) and I could return the rug but at my own expense. Personally I think this is poor customer service as I didn’t actually receive what I thought I was ordering but my only option under the circumstances was to pay £14 for a courier to return the item. Once Modern Rugs received my return, I was refunded within 48 hours. In my opinion, Modern Rugs are a decent enough company but they really should stop misleading their customers by quoting inaccurate measurements. I wonder if their returns policy is a bit of a ploy to deter customers from returning unsuitable products. I’d be more than happy to pay for return postage if I’d simply changed my mind or decided that I didn’t like the product but it’s an insult to expect a customer to pay for a return when they haven’t received the goods as described on the website. I wouldn’t order from Modern Rugs again based on this experience; which is a shame really as they could be really good if only they got the sizes right.”

Helpful Report

Posted 6 years ago

“Nice rug arrived quickly”

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Posted 6 years ago

“Very very pleased with the hall rugs, arrived very quickly, excellent quality and great price. I will definitely buy from them again and recommend.”

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Posted 6 years ago

“Thankyou for my rug, love it 👌”

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Posted 6 years ago

“Lovely rug”

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Posted 6 years ago

“Good quality fast delivery”

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Posted 6 years ago

“Great service, quality and value x”

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Posted 6 years ago

“Fantastic choice at great prices. Great customer service for any queries.”

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Posted 6 years ago

“Rug wasn’t what I was expecting looked very cheap, had to pay £12 for it to be returned wouldn’t use this company again”

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Posted 6 years ago

“I am very pleased with this rug - two tone colour - very deep pile.”

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Posted 6 years ago

“Brilliant service..and great quality rug. Very happy..”

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Posted 6 years ago

“Excellent service all round, thank you”

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Posted 6 years ago

“Good service and beautiful rugs”

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Posted 6 years ago

“Great service - would use again”

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Posted 6 years ago

“Stylish practical and does a good job taking the mess from mucky shoes and dog.”

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Posted 6 years ago

“Great, thanks”

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Posted 6 years ago

“Great selection of rugs at reasonable prices-the best I have seen. Fast delivery and so pleased with my purple Buddy rug...knowing I can wash it is a bonus!”

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Posted 6 years ago

“Very good range and brilliant prices”

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Posted 6 years ago

“The rug I had ordered was initially not available...and when I requested alternatives the sales didn't respond and the original order arrived soon. It would've been nice if the sales team had indicated that my rug was available now and was on its way. I wouldn't have had to waste time writing and trying to contact you guys.”

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Posted 6 years ago

“Excellent quality, value for money and service.”

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Posted 6 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews