Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug wasn't delivered on agreed date however they kept us informed with a new date weeks later”

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Posted 5 years ago

“Very pleased with my bokarra rug thanks”

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Posted 5 years ago

“Originally promised delivery in 4 days butended up waiting 10 weeks when they had my money.Rugless for visitors over Xmas !”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“Super fast delivery and super packaging”

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Posted 5 years ago

“Excellent service thank you I will return in the future”

Modern Rugs UK 5 star review on 13th February 2019

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Posted 5 years ago

“Rugs are beautiful but wasn’t told when ordered them that were not available and ended up waiting 2 months”

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Posted 5 years ago

“Modern Rugs do what they say, and are very helpful, have now used them a few times , and are always 10/10. Thank you for a great service. J watts”

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Posted 5 years ago

“Great value, great product, quick delivery”

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Posted 5 years ago

“Good quality rug, fast delivery.”

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Posted 5 years ago

“Celestial cayenne colours are vibrant and everybody loves my gorgeous rug.”

Modern Rugs UK 5 star review on 12th February 2019

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Posted 5 years ago

“Very pleased with speed of service and quality of rug at a very competitive price.”

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Posted 5 years ago

“Good quality rug excellent communication thank you”

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Posted 5 years ago

“Upon delivery/unpacking this rug it was noted that it was made in India; alas, like so many things made in that country, the quality is mediocre. The parallel striped colours are wavy rather than straight and there is a flaw in the backing which produces a line in the rug approximately 250 mm long, and which is quite noticeable. Altogether disappointed with this item.”

Helpful Report

Posted 5 years ago

Thank you for taking your time to leave a review. Apologies to hear that the rug has a flaw, this is something we can certainly look into further for you. Kindly email photos to sales@modern-rugs.co.uk and a member of our friendly Customer Service team will be able to help with this.

Posted 5 years ago

“Good communication and prompt delivery”

Modern Rugs UK 5 star review on 11th February 2019

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Posted 5 years ago

“Wouldn't buy from them again, rug was much paler that it said... I wanted a dark blue carpet and it was supposed to be thicker than it actually was.. poor quality for the price plus it cost 30.00 pounds to return........ never again”

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Posted 5 years ago

Hi, Thanks for taking the time to leave a review. Were sorry that the rug didn't meet your expectations. We will review the product against our images and make any necessary adjustments. Thanks, Modern Rugs team.

Posted 5 years ago

“Bought 2 rugs.colour fine and quality regarding feel off rugs good.but been down over 3 weeks and very lumpy and not settled very well and when they arrived were damp.”

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Posted 5 years ago

Hi, Thanks for taking the time to leave a review. I'm sorry to hear that the rug quality is not as expected. Each of our rugs are packaged in thick waterproof packaging so it should not have arrived damp. If this is the case we can certainly replace the rug for you. If you'd like to contact our customer service team on sales@modern-rugs.co.uk we can look into the matter further for you.

Posted 5 years ago

“Really pleased with my rug, and the price! Quick delivery, well packaged. Would use this company again.”

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Posted 5 years ago

“Lovely rug, great quality”

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Posted 5 years ago

“Amazing, fantastic quality and look better than online pictures, also very competitive on price.”

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Posted 5 years ago

“Good value”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews