Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug and good value for money. Two other rugs on the website were out of stock which was a shame, but I'm very happy with this one. Delivery could be faster.”

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Posted 5 years ago

“Absolutely love my new rug from Modern Rugs. Service and speed of delivery was superb. Would highly recommend purchasing from these guys.”

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Posted 5 years ago

“The service was extremely quick & efficient unbelievably so The rug is very nice just as advertised I have no complaints at all.”

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Posted 5 years ago

“Rug very nice, just what we wanted, very good price, service very vey good, rug arrived three days after order. we will again purchase from Modern Rugs Ltd, thank you. Mrs Marlene Fitzjohn.”

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Posted 5 years ago

“Dishonest and misleading, blunt and non-caring customer service. Not a happy customer at all. I will not be returning.”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 5 years ago

“The pattern & colour are good & it’s finished around the edges really well. It was very well packaged. Delivery as expected. 4 not 5 stars because it’s not that heavy/thick.”

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Posted 5 years ago

“Delivered the quality rug within specified time - Very Good Service”

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Posted 5 years ago

“Ordered 2 rugs one rug took 2 months to arrive the other rug took 4 months to arrive,would not recommend this company very disappointed”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“The items were delivered very promptly and were well packaged. The rugs are of a good quality and are just as described and a good colour to the internet picture. They have webbing around the outer edge underneath whiich gives it a good ridged edge but my only concern is that this may curl up on the short edges with wear making it a trip hazard. But time will tell. However they represent good value for money and look great in our situation.....”

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Posted 5 years ago

“Service was very good and helpful and I cannot thank chelsea and her colleague enough with there help . MRS I RAINFORD”

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Posted 5 years ago

“great rug great price quick delivery - thank you modern rugs”

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Posted 5 years ago

“A very pleasing prompt service. The rug was as described and of a good quality. Would not hesitate to use them again.”

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Posted 5 years ago

“Chose the bright colorful rug. Late afternoon It was delivered before noon the next day. What a service! Love the rug.”

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Posted 5 years ago

“Loved this rug, just what I wanted. Packaged really well. Delivered promptly. Thank you”

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Posted 5 years ago

“1st class service. Quick delivery and great choice of colours and patterns.”

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Posted 5 years ago

“Nice colour perfect size but rolled it opposite way to stop it curling at each end and the backing cracked now showing a line on the right side shame”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you of the problem you have received when trying to correct the condition of your delivered rug. If you would like to email us with some images of your rug at sales@modern-rugs.co.uk, we will look at this further for you and if needed provide a replacement to you. Best Regards, Modern Rugs Team

Posted 5 years ago

“I love this rug. I went for one of the berber style ones. It's got a great, strong graphic and is super fluffy. As someone who normally buys wool rugs it's a slight departure for me to buy acrylic - BUT - let me tell you. It's super soft and really takes the strain out of entertaining and having pets as I find I am far less precious about who's standing on my rug. A win/win!”

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Posted 5 years ago

“Very good service and excellent product, highly recommend.”

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Posted 5 years ago

“Lovely rug. Looks really good.”

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Posted 5 years ago

“I'm actually on the fence about my purchase. It looks great but I would put it in 'large mat' territory rather than call it a 'rug'. I own rugs. My recent purchase is a few mm thick. It's a mat. The customer service was great, refunding my delivery charge when DPD delivered on Monday not Saturday, but I thought I paid for a rug (by definition is 'thick material'. I would advise everyone to ask for thickness as well as width/length.”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not satisfied with the rug purchased with regards to the pile height. We are constantly working to improve the information available to customers on our website prior to purchase and so we can certainly look into this further. Best Regards, Modern Rugs Team

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews