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Modern Rugs UK Reviews

4.6 Rating 2,250 Reviews
90 %
of reviewers recommend Modern Rugs UK
4.6
Based on 2,250 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Modern Rugs UK Reviews
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Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

Write Your review

Exactly as ordered and well satisfied with delivery.
Helpful Report
Posted 5 years ago
Matrix wire rug in black/cream finally binned it as it was a complete mess, cream wool showing through the black, the black wool more like brown in places. Very disappointed.
Helpful Report
Posted 5 years ago
HI, We're very sorry to hear that you're unhappy with your purchase. If your rug is faulty we can certainly have it replaced for you. Please send some pictures of the fault to sales@modern-rugs.co.uk quoting your order reference number and a member of our customer service team will get back to you. Thanks, Gary - Modern Rugs
Posted 5 years ago
Choice amazing - Easy to order - Delivery fast and well packaged - Great value for money and would definitely use again!
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Posted 5 years ago
I think the rugs are great. Just what we wanted for our busy kitchen, but as it is reversible I am having trouble keeping it in place on my tiles.
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Posted 5 years ago
Great delivery and high quality rug.
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Posted 5 years ago
Friendly service.
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Posted 5 years ago
I recently purchased a rug and when it was received it was exactly the same as the picture and very good quality
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Posted 5 years ago
This rug is great iv’e had loads of comments on the quality size and look
Modern Rugs UK 5 star review on 30th April 2019
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Posted 5 years ago
Quick delivery, beautiful rug at a great price. Pattern of rug is very different to anything in stores, really pleased with it
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Posted 5 years ago
The quality and design of the rug I bought was excellent, communication and delivery likewise
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Posted 5 years ago
Easy Website to navigate with Great Choice. Speedy Delivery & Very Pleased With Rugs Exactly As They Looked On Website. Will Definitely Recommend & Use Again.
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Posted 5 years ago
Great to deal with, rug was incredibly high quality and excellent value.
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Posted 5 years ago
Your service I cannot fault. But the company you use UPS for delivery I found not very good. The reason for this after. Sending you a e-mail to you to cancel delivery for mucking me about they still delivered unknown to me later in the day and it has cost me £17 to send it back to you.
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Posted 5 years ago
great rug, great service given by the friendly staff too.
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Posted 5 years ago
I ordered a rug which arrived damaged. The company then agreed to collect it from me for return. Then I was informed that the rug was discontinued and could not be replaced. Modern Rugs are still advertising a rug they don't have!!!! Not at all impressed!!
Helpful Report
Posted 5 years ago
Thanks for taking the time to leave us a review. Im really sorry to hear about your experience. If you'd like we can help find you an alternative rug that is available. We do have other tartan rugs in stock. If we are notified a product is discontinued we will remove it from the site as quickly as possible. There may be a technical problem with this product page and we will have it looked into as soon as possible in order to avoid disappointment. Thanks, Gary - Modern Rugs
Posted 5 years ago
Thanks for taking the time to leave a review. Im really sorry to read about your experience. These problems are rare but we need to eliminate them altogether. A member of our customer service team can help you find an available rug in a tartan design if you'd like to contact them on sales@modern-rugs.co.uk. We do remove all discontinued products as soon as we are notified, there may be a problem with this product page - we will get this looked into ASAP. Thanks, Gary - Modern Rugs
Posted 5 years ago
Great rug ,fast delivery and great for out doors.
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Posted 5 years ago
Really happy with the quality of the rug for the price. Looks even better in person!
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Posted 5 years ago
Delivery very good and rugs are lovely. They are well made and as described. Will buy again
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Posted 5 years ago
Had been trying to find a fireside rug for sometime to compliment the living room carpet/suite. The classic terracotta wool rug I bought was the perfect match. Well worth the wait.
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Posted 5 years ago
I was very impressed with the service from the ordering right through to delivery My rug looks great and I am super happy
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Posted 5 years ago
Modern Rugs UK is rated 4.6 based on 2,250 reviews