Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am never disappointed, thank you Modern Rugs for a great service :)”

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Posted 5 years ago

“Lovely rug great quality excellent service”

Modern Rugs UK 5 star review on 4th June 2019

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Posted 5 years ago

“Excellent rug and customer service.”

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Posted 5 years ago

“Very good service excellent value for money the quality was far better than expected. Will definitely buy another rug”

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Posted 5 years ago

“Speedy delivery,well wrapped,(bit too much brown tape to be honest) rugs were just as advertised,would use again,and recommend.”

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Posted 5 years ago

“Arrived on time. Sits very nicely in my sun room and tbe dog loves it better than her own bed!”

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Posted 5 years ago

“Not a great finish especially on edges.Unfortunately quite a disappointing buy!”

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Posted 5 years ago

Thanks for taking the time to leave a review. We're sorry to hear the quality didn't meet your expectations. If a rug is faulty we will always replace it for you free of charge. If it's not faulty you can return it to us and we can help you find a rug that better suits your purpose :) Thanks - Gary - Modern Rugs

Posted 5 years ago

“Have bought from Modern rugs on a few occasions now, and each time has been great. Highly recommended”

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Posted 5 years ago

“Did not get my rug? Got a email saying Im getting a refund but it’s saying online that the rug is still available if stock? Why is tht?”

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Posted 5 years ago

Hi and thanks for taking the time to leave a review. We're really sorry that we weren't able to fulfil your order, were working hard with our suppliers to make sure the catalogue is always up to date. The product is now showing as discontinued, it can take a few hours to update our website once we receive the information. You can view it here: https://www.modern-rugs.co.uk/brighton-flatweave-98170-1002-red-orange-rug

Posted 5 years ago

“I love my new rug- it’s perfect for our Campervan- the material is much softer than I imagined and it’s so stylish. I want to get a bigger version for my kitchen. Very happy customer.”

Modern Rugs UK 5 star review on 31st May 2019

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Posted 5 years ago

“Delivered on time well.organized much better than I expected good quality mat very very pleased with the purchase , This company has a huge range of styles and sizes and certainly use them again.”

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Posted 5 years ago

“Beautiful Rug colours looked even better than picture online very happy will no doubt be making more purchases in the future as we've just moved house and a rug makes a home feel more homely”

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Posted 5 years ago

“The rug was just what I was looking for. Great design, fabulous quality, reasonably priced and super speedy delivery. Very happy customer, who would definitely be a return visitor in the future.”

Modern Rugs UK 5 star review on 30th May 2019

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Posted 5 years ago

“I bought a rug for the patio of our new home and I am so pleased with the choice offered and the price. I would definitely recommend Modern Rugs”

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Posted 5 years ago

“Lovely rug, great service, helped me find the right rug for me! would recommend to everyone.”

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Posted 5 years ago

“I now have 3 rugs from Modern Rugs UK and I love them all! Excellent customer service with a very friendly and helpful team. Have already recommended to family and friends and will continue too.”

Modern Rugs UK 5 star review on 25th May 2019

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Posted 5 years ago

“I absolutely love my new rug. Colours are true to picture. It arrived very quickly and was really well wrapped!”

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Posted 5 years ago

“I had to chase to find out when I would take delivery of rug, when received it was not the quality I expected considering I had paid a considerable amount of money. I checked with them online and provided photos and they advised to leave for a few days and it would settle down, and provided me with photos of what look's like another rug as it was a different colour. Rug not much different overall, quality is poor”

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Posted 5 years ago

Thanks for taking the time to leave a review. Our rugs are stored rolled up in their plastic wrapping to ensure they stay in brand new condition. This means that they may not lay completely flat when you first unroll it. This is similar for example to when you by a new shirt or a pair of curtains which will be creased when you first take it out of the wrapping; but whereas these items can be ironed flat very quickly rugs take a little longer. This is not a fault with the rug; it is only temporary until the rug takes to its new shape being rolled out. The more you use and walk over the rug the quicker it will flatten out. This can take anything from a few days to a few weeks depending on the type of rug you have purchased. You can sometimes speed this process up by rolling the rug in the opposite direction to the way it was rolled in its packaging (pile outwards) and leave it somewhere warm (such as near a radiator) for 24 hours. Thanks, Gary - Modern Rugs

Posted 5 years ago

“I have only had the rug down for seven days, but so far am very pleased with the quality and the colour.”

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Posted 5 years ago

“Arrived promptly, are exactly what I ordered , very pleased.”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews