Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Much nicer than it looked on the interwebs and good value with the discount!”

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Posted 5 years ago

“For a child’s room he was delighted with it”

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Posted 5 years ago

“The wrong rug was sent due to a computer error. The re-order and exchange was dealt with professionally and quickly. Excellent customer service.”

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Posted 5 years ago

“Good quality and fast delivery.”

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Posted 5 years ago

“I found the member of staff I spoke to on the phone around xmas incredibly rude and condescending. She was a female member of staff but I didn't take down her name. The discussion was whether the company would be prepared to extend the Boxing Day discount for a rug I had my eye on whilst I awaited receipt of the sample. She was rudely adamant that there is no way even though she confirmed she was not a manager. Then, I only got an email saying the sample is on its way almost two months after I ordered it and even then, I never received the sample I ordered and paid for!”

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Posted 5 years ago

Thank you for taking your time to leave a review. We're sorry to hear that multiple aspects of this order have gone wrong. We can certainly look into this and get the order resolved. We do have stock of both of your samples at present and we would be happy to extend the boxing day sale to your order. Could you please get in touch with our customer service team at Sales@modern-rugs.co.uk or call us on 01388663738. Thanks Modern Rugs team.

Posted 5 years ago

“Good rug yet slow delivery service”

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Posted 5 years ago

“Good website site. Plenty off choice and easy to use. I did have to make an enquiry into delivery as I expected it a bit quicker but I was probably being inpatient. I had a prompt reply to my enquiry and am happy with my purchase”

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Posted 5 years ago

“I was amazed at the quantity !of rugs and styles to choose from. Also they were reasonably priced”

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Posted 5 years ago

“My rug was delivered as scheduled and very pleased with service. I would recommend you to others.”

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Posted 5 years ago

“Quick delivery, well packaged, VERY reasonable price. Have purchased twice now and would again.”

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Posted 5 years ago

“I found a very beautiful carpet at your site the same carpet also was on the other sellers however I chose you, big mistake! Two weeks after my order you asked supplier they told you they made discount and finished it!! Woooowww it is really quick! And the other carpet which I ordered also delayed.. Just a honest advice, please do not sell carpet,rug,anything!!!!Cause you are not able to!!!”

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Posted 5 years ago

Thank you for taking time to leave a review. I can see from your order that we managed to source the rug into our warehouse and deliver it to you all within the lead time quoted when the order was placed of 10 - 14 working days. If you are experiencing any problems with the rug itself, please contact our Customer Service team to look into this further for you.

Posted 5 years ago

“Rug delivered promptly with updates.”

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Posted 5 years ago

“Rug delivered quickly and promptly. Quality matches description and photos. Would use Modern Rugs again without hesitation now.”

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Posted 5 years ago

“Over all pleased with my rug. Probably worth about £10 or so less than what I paid. Came packaged very well. Slightly lighter shade of cream”

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Posted 5 years ago

“Very please with the service”

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Posted 5 years ago

“great rug, delivered on time and always had good communication with Sales team.”

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Posted 5 years ago

“User friendly website, good communication and lovely product, many thanks!”

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Posted 5 years ago

“The product met all my requirements and lived completely up to what it looked like on the website. Delivery was fast and effecient. Elizabeth”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews