Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is exactly as described and I am very pleased with it. I have had lots of complimentary comments and the cat loves it. Great value for the money and arrived quickly.”

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Posted 5 years ago

“Quick delivery, good value for money, and good quality rugs - was very pleased with my purchase.”

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Posted 5 years ago

“Lovely rug, just what we needed.”

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Posted 5 years ago

“Great item at fab price and fast delivery!”

Modern Rugs UK 5 star review on 19th March 2019

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Posted 5 years ago

“My second purchase from this company. Lovely rugs and great delivery service. Really pleased!”

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Posted 5 years ago

“Beautiful rug. Love the pattern”

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Posted 5 years ago

“Fantastic rugs, order one for our kitchen was so happy with it that I order another two for porch and utility room.”

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Posted 5 years ago

“Great service, fast delivery and lovely rug!”

Modern Rugs UK 5 star review on 18th March 2019

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Posted 5 years ago

“Rug is lovely and soft and a really nice grey. Great for my bedroom. Love it”

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Posted 5 years ago

“The photo was not entirely representative of the rug I received. It had lots of shiny strands that make it look far more childish than the photo advertised, however, the money to return it was not worth it. It is a soft rug and seems good quality it’s just a shame that it didn’t meet my expectations in terms of appearances.”

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Posted 5 years ago

“The rug is fine but delivery very poor as although 7day delivery quoted on line it took over a month to deliver as out of stock. The web site should be updated once items are not available and stop advertising the same rug on your website once you are aware you do not have it in stock.”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 5 years ago

“The rug is very very soft and looks great in out hall. It was a described, the delivery was very efficient so I would definitely recommend Modern Rugs.”

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Posted 5 years ago

“Good quality rugs. Pleased with service.”

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Posted 5 years ago

“Great fast efficient service”

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Posted 5 years ago

“Customer service not good, i was told all rugs were at least 10mm thick which is not true, my rug although fabulous pattern and colours it was very thin and i had to get a special padding for underneath, they refused to believe that i had rang them and asked about thickness as i could not find this in the details unless you scroll right to the end of the page,not a pleasant experience!”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. With regards to product information, we are constantly working to improve the information available to customers on our website prior to purchase. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 5 years ago

“Excellent Service.”

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Posted 5 years ago

“excellent service”

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Posted 5 years ago

“Love the pattern delivered in time frame specified was 10cm shorter than stated”

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Posted 5 years ago

“Great service, fast, clear site, competitive prices, and absolutely gorgeous rug. Highly recommended!”

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Posted 5 years ago

“Despite the below experience with UPS and delivery, I'm very pleased with my order from Modern Rugs. The rug was delivered quicker than I expected (and I believe than was indicated at the time of purchase) and the look and the quality of the rug are excellent. I also need to acknowledge the fact that this UPS issue was taken quite seriously by Modern Rugs and apart from acknowledging that it was unacceptable, they have taken steps from their end to deal with it directly with UPS and to compensate me for it. ----------------------------------------------------------------------------------------------- Awful delivery means used to deliver a carpet, which is obviously a bit item to begin. The UPS driver couldn't be bothered to deliver to my actual flat so simply dumped the item on the ground floor, whereas my flat is on 4th floor, and just left. I have spent a frightening amount of time and energy trying to get UPS to deliver it properly but seems like what I'm asking for is beyond their comprehension. So it's just been sitting on the ground floor for over a week now as I have a bad back and can't carry it upstairs myself (and shouldn't have to do it anyway). Why use UPS for delivery of such large items if they can't deliver it properly?!”

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Posted 5 years ago

Hi, Thanks for taking the time to leave a review. Feedback in all areas is useful for improving the service we provide. Your case has been raised directly with our UPS representative so that we can ensure that this practice is not repeated by the drivers. Your rug should have been delivered to the door of your chosen delivery address. In instances such as these, where a delivery problem has occurred; we can take over on your behalf and communicate with UPS via a direct helpdesk line. I will email you directly regarding this issue. Thanks - Gary - Modern Rugs

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews