Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug I ordered met its description, came promptly and looks good - but I’ve now had it for over a week and it is still emitting a very nauseating plastic smell from the very tight wrapper it arrived in and is still curled up at the edges. Thankfully the smell is gradually dissipating, but has been very overwhelming and unpleasant, which took the edge off the new rug’s arrival. The cushion I ordered matches well, and I’ve since managed to source an additional two cushions from another supplier who had adequate stocks, unlike Modern Rugs UK at the time I placed my original order with them.”

Modern Rugs UK 4 star review on 4th April 2019

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. Our rugs are stored rolled up in their plastic wrapping to ensure they stay in brand new condition. This means that they may not lay completely flat when you first unroll it. This is similar for example to when you by a new shirt or a pair of curtains which will be creased when you first take it out of the wrapping; but whereas these items can be ironed flat very quickly rugs take a little longer. This is not a fault with the rug; it is only temporary until the rug takes to its new shape being rolled out. The more you use and walk over the rug the quicker it will flatten out. This can take anything from a few days to a few weeks depending on the type of rug you have purchased. You can sometimes speed this process up by rolling the rug in the opposite direction to the way it was rolled in its packaging (pile outwards) and leave it somewhere warm (such as near a radiator) for 24 hours. With regards to the smell, Before the rugs leave the factory, they are treated with a protective liquid that helps the preservation of the colour. The rug is then immediately rolled and bagged ready for transit. The smell can get trapped inside the bag during this process. It is nothing to worry about after a few days it should dissipate nicely. If the smell doesn’t dissipate after a few weeks please contact us.

Posted 5 years ago

“Fast Delivery. Beautiful Rug, received loads of compliments on it. Tiny bit of shedding first few days. Now very tiny amounts. Very happy with purchase”

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Posted 5 years ago

“Nice quality, good choice and a variety of sizes with a timely dispatch, very satisfied,”

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Posted 5 years ago

“Love the rug only prob is all string bits are come of the top of it looking like pulls”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear of the potential faults that have occured in your review. We would like the opportunity to review and correct this for you. Please could you email us with some images of your rug at sales@modern-rugs.co.uk, we will look at this further for you or providing a replacement to you. Best Regards, Modern Rugs Team

Posted 5 years ago

“Great team of helpful staff fast delivery and fantastic rug”

Helpful Report

Posted 5 years ago

“Rug was as described and as seen on the website.the only critism was the extended delivery time- delivery was out with original timescales because’ it was with our suppliers’- Customer service staff were polite and helpful when I enquired but this seemed to be a stock answer”

Helpful Report

Posted 5 years ago

“Ordered 2 sisal runners 67 x 240cm which arrived 2 days later via UPS in good condition. The sisal runners are branded Asiatic and are good value for money. The non slip backing is a bonus and there is no need to order the additional Premium Anti-Slip Underlay.”

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Posted 5 years ago

“Arrived creased brighter in life than internet pictures had to return”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the condition your rug arrived to you. Our rugs are packaged tightly in thick plastic packaging to ensure they remain in brand new condition for delivery. They should flatten out naturally upon un-rolling. With regards to the colour difference, we do try to get the images as accurate as possible through the use of natural daylight photography however we will review the image on our website and update if needed. Best Regards, Modern Rugs Team

Posted 5 years ago

“Delivery was the next day. The rug doesn’t sit flat on the floor but that could be because it is so new.”

Helpful Report

Posted 5 years ago

“So pleased with my purchase it was just the right colour I have searched for and delivery was spot on thank you .”

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Posted 5 years ago

“I would strongly recommend this company (ie Modern Rugs UK). The process of ordering a "made to measure rug" was very simple and I am delighted with the look and quality of the rug. The staff were efficient and helpful.”

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Posted 5 years ago

“Beautiful rugs and great service.”

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Posted 5 years ago

“Kept us up to date. Prompt service. bought two rugs and was very satisfied with them. They were well packed and delivered promptly. I would recommend Modern Rugs”

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Posted 5 years ago

“Great quality, arrived very quickly”

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Posted 5 years ago

“Ordered a rug, received absolutely different from the one I ordered. Been promised first one will be collected and right one will be delivered . After couple of days received email that my rug is not in stock , but wrong one to be collected on Friday . Sped all day waiting for courier - no one came ... and on Saturday ... and , of course, on Sunday... sent email - didn’t get reply... on Monday only -without any notice -courier came to collect ... not happy with company”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We're really sorry for the mix up with your order, it must have been very frustrating for you. We are working hard implementing a livestock feature on the website and we have almost completed our catalog. Unfortunately, the Spectrum Dotty rug you ordered has been discontinued and is no longer available. We would really like to opportunity to change your experience to a positive one. Perhaps a member of our customer service team can help you find the right rug, we can discuss this by phone and of course offer a discount on a replacement order. If you could email sales@modern-rugs.co.uk we can arrange a call to you at a convenient time to discuss how to best move forward. Please Quote my name in the email and I will ensure it is actioned quickly for you. Thanks - Gary - Modern Rugs

Posted 5 years ago

“Was delivered when stated was kept informed of the order process”

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Posted 5 years ago

“Good quality rug and no delivery issues.”

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Posted 5 years ago

“Good service Love my rug”

Modern Rugs UK 4 star review on 1st April 2019

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Posted 5 years ago

“excellent site, product was precisely as photo / descriptions, delivery prompt and packaging just enough to protect, but not so over the top that required a visit to the tip!”

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Posted 5 years ago

“I was very pleased with the prompt delivery and the quality of the rug I purchased. I would definitely use this company again.”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews