Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent rug made well, I am very pleased with it and very speedy delivery.”

Helpful Report

Posted 5 years ago

“I've always been very pleased with both my purchases and customer services. When I had to return some rugs for exchange (nothing wrong with the item just didn't like the colour) there has never been a problem with refunds/exchanges. I have now bought 4 small bedside rugs, 2 large rugs and a hall runner from Modern Rugs and have been very pleased with all of them.”

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Posted 5 years ago

“The rug I ordered is exactly what I wanted. Have had rugs from you before and can’t fault the quality. With this order I have only said 4 stars as we paid for delivery by 12.30 and didn’t receive it until after three .”

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Posted 5 years ago

“Good website and easy to navigate. Good quality product, quick delivery, very happy with purchase and will use again. Would definetly recommend.”

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Posted 5 years ago

“Rug exactly as advertised and delivered in timescale advertised , really pleased with it . Will buy again without hesitation”

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Posted 5 years ago

“great thank you”

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Posted 5 years ago

“the service was great from start to finish. I was kept informed throughout and the people on the phone were very helpful! Ignore the keyboard warrior reviews!”

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Posted 5 years ago

“Really pleased. Rug as described and photos good enough to make an informed decision. Arrived very quickly and easy to unwrap.”

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Posted 5 years ago

“Excellent quality and a great price. Was worried about ordering a rug online, but it was just like the pictures. Really happy and have recommend this site to friends and family.”

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Posted 5 years ago

“Very beautiful rug and quite fast delivery. Very happy with it.”

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Posted 5 years ago

“Excellent rug for the price will use again”

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Posted 5 years ago

“Quick delivery time, rug looks just like picture on website and is good quality at a fair price.”

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Posted 5 years ago

“Rug arrived on time and the quality and vibrancy of colour is outstanding. One very happy customer”

Modern Rugs UK 5 star review on 23rd February 2019

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Posted 5 years ago

“Love my new rug, great service.”

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Posted 5 years ago

“Looks good and just what I was after.”

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Posted 5 years ago

“Great runner rug. Fits perfectly.”

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Posted 5 years ago

“Very helpful staff and really pleased with the rug. Much better quality than I was expecting..... very happy.”

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Posted 5 years ago

“Great rug, price, and got free stain guard and slip mat, and fast delivery, excellent all round service.”

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Posted 5 years ago

“The main thing to say is that the rugs are beautiful and more than match the items on the website. I was a bit disappointed with the free non-slip underlay because free meant one panle when at least four were needed for the two rugs. That aside I would still buy here again because the quality of the rugs I wanted is so good.”

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Posted 5 years ago

“Only 2 out of the 4 samples that i ordered and paid for arrived.”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We're sorry to hear that you were not notified of the delay caused on your order due to two of your samples being out of stock. We dispatched the two we had in stock to you immediately to prevent any further delays. Since then, we have now received stock of the other two samples on your order and these have been sent to you. We hope this experience does not leave a negative impact and we look forward to receiving your order and getting your rug to you in a timely manner. Best Regards, Modern Rugs Team

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews