Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two rugs. One fairly expensive and the other a more affordable rug. The customer service whilst quick to respond and friendly and helpful was a little scatty. I find with a lot of furniture and interior type companies where dispatch isn’t as instant as say fashion retailers, all fail to keep the customer up to date on their orders in this modern world. I e-mailed them to ask when I could expect my rug as my online account didn’t really shed much light and they replied to say they had one in stock and the other they were wAiting on the stock and it would be another few weeks and did I want the other shipped now. I said please wait and send both together. I then received an e-mail about half an hour later to say both my rugs had been dispatched. I e-mailed again as I was confused and they said (and feeling nervous having seen reviews on trust pilot) they said the other rug had arrived that day. Both rugs arrived safely and I have kept both rugs and very pleased with the quality of both, however as per a lot of other people reviews one of the rugs looked incredibly different in colour to the website. I did contemplate returning one just simply as we weren’t convinced it suited the room but decided to keep it. The online return function on the website just would not work and I again had to e-mail to find out the process and actually on reflection the check out screens weren’t very user friendly either on an I-phone. They have a great selection of rugs and good staff so I think with some improved systems they could turn around their poor reviews as sadly I would source any future rugs from another company simply to avoid the customer service element.”

Helpful Report

Posted 5 years ago

Hi Louise, Thank you for taking your time to leave a review. Thanks for the feedback on our customer service. Our website is fairly new. We are working our way through improvements to the interactive customer self management aspect. All of your feedback is really welcome and we will use it to improve the way in which the website functions. We have some really friendly customer service staff who can always help to find the perfect rug. Best Regards, Chelsea @ Modern Rugs

Posted 5 years ago

“What a beautiful rug! Expensive but shows. It is greatly admired by all my visitors. The delivery was so quick too. The only small disappointment was that it wasn't a slightly darker grey like it gave you the impression portrayed on line.”

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Posted 5 years ago

“Nice rug but not really what we were expecting, more of an indoor rug really than an outdoor room one.”

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Posted 5 years ago

“Good quality product and excellent delivery service.”

Modern Rugs UK 5 star review on 19th April 2019

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Posted 5 years ago

“Rug was exactly as described and shown in the photograph. Delivery occurred when promised and the rug appears to be wearing well. Overall an excellent purchase.”

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Posted 5 years ago

“Easy to purchase online, quick delivery, excellent packaging of first-class rug”

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Posted 5 years ago

“Rugs exactly as expected, good prompt service”

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Posted 5 years ago

“Have had three rugs, never been disappointed. Quality first class, and the price is good. Delivery is also good. Recommended.”

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Posted 5 years ago

“Brilliant rug. Looks great in my living room.”

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Posted 5 years ago

“Poor customer service / attitude. Third class quality rug and outrageously expensive for what it is. Returned (had to pay the charges to do so) and bought a decent quality larger rug from dunelm which looks superb and superior in comparison. Would never buy from here again”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We're really sorry to hear that you weren't happy with your buying experience. Looking at the communication logs it seems the quality of the rug was not mentioned until the return had been arranged. In this instance, we could have checked the quality of the rug that you purchased for faults and perhaps helped find you an alternative rug that meets your expectations. We would like the opportunity to turn your experience into a positive one, so please do get in touch with us at sales@modern-rugs.co.uk and hopefully, we can help you in the future. Gary, Modern Rugs.

Posted 5 years ago

“Lovely rug”

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Posted 5 years ago

“Very good choice of rugs with prices for everyone. The rugs I ordered have been excellent quality. Have had reason to contact customer services and was very impressed, they were helpful and very courteous. Would certainly recommend.”

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Posted 5 years ago

“Very good service.”

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Posted 5 years ago

“I thought it would have been a bit lighter and longer but that’s probably my fault re the length. To me the picture looked lighter .”

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Posted 5 years ago

Hi, Thanks for taking the time to leave us a review. Colour matching can be difficult and this is something we're working hard on. During the photography process, we make every effort to accurately reproduce the appearance of each rug we sell. However, variables such as photography lighting and your computer monitor set up can sometimes affect how colours are displayed. If you are uncertain about a particular rug colour and would like more information before you order you may ask our sales team by calling 01388 663 738 or e-mail us at sales@modern-rugs.co.uk. Thanks, Gary - Modern Rugs

Posted 5 years ago

“Sent wrong rug. Customer Service argued and patronising. Sent photos, still argued until supplier confirmed the colour was wrong. Laughed off messing up collection dates. Waiting for refund 5 weeks after ordering.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We're really sorry to hear about your experience with our customer service team. Customer satisfaction is very important to us and something we take seriously. Following the problems with your order, the product problem has been resolved with the supplier - a batch of rugs was mislabelled. We would love the opportunity to turn your experience into a positive one. Perhaps we can help find you a rug that suits your needs and expectations. Please email via sales@modern-rugs.co.uk and I will help you personally. Thanks, Gary - Modern rugs

Posted 5 years ago

“Ordering on line was easy, delivery was prompt, i ordered 3 rugs plus non slip mats to go underneath they were all as advertised, very pleased, excellent quality rugs, would definitely recommend to anyone”

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Posted 5 years ago

“Very pleased with rug was exactly as pictured however the charge to have it delivered to Northern Ireland was excessive. I only ordered it because I couldn't get a similar one elsewhere & the 10% discount sort of covered the delivery charge. It did arrive when they said it would & I'm very pleased with it.”

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Posted 5 years ago

“Very happy with my purchase excellent quality and service”

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Posted 5 years ago

“Before ordering a rug for our hallway I rang Modern Rugs to seek clarification on some minor points and we were given all the advice that we required. After placing the order the rug arrived ahead of schedule and we were really happy with our purchase the quality of the rug was excellent. This is our second purchase from Modern Rugs and on both occasions we have been very satisfied with products received.”

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Posted 5 years ago

“Excellent quality rugs”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews