“Everything is wrong. Went to review my order and was showing nothing in orders placed. Emailed them January 8 and am still trying to see my order. They said it will be sent but I noticed that they have a very old, voided email of mine (have no idea how they got that) and I've asked them to change it at least 4 times and they say they will but never do. There is no way to see what you ordered and there is no confirmation email to verify your order but they sure charge your credit card fast! Wat to many chats and apparently they can't see all your previous chats so you have to repeat everything! Finally they sent 1 out of 5 suits to me and....guess what. Wrong suit bottom and the halter top had the attachments on the under side of the bra. It was sown in upside down. So I'm still fighting with them about that in addition to when the other 4 suits will come. Ugh...I'm so tired of this company!
Never again!”
“This website is a scam, I placed an order did not receive confirmation, charged extra than advertised price. Trying to communicate is like pulling teeth. Do not by all means trust this website.”
“J'ai commandé un maillot de bain il est trop petit et on ne veut pas me l'échanger même si j'offre de payer l"envoie. Beaucoup plus cher que Temu et Shein et eux en plus font les échange sans problème Même avec le guide des tailles ce n'est pas toujours facile de trouver la bonne grandeur. Je n'achèterai jamais plus chez vous. Perte d'argent”
“I'm Absolutely Shocked to see so many bad reviews!! I've been ordering from Modlily for 4 yrs now and always so happy with my order. I've ALWAYS received within 2 weeks as well. Clothes and bathing suits are so well made! Right on for the sizes and the colors, everything is like in the photo! No bad surprises!! I just received my last order Jan 14th ordered Dec 29th. This is the longest an order has taken and still just over 2 weeks. I've told many friends about Modlily. I will continue ordering from them. I Love these guys and Absolutely Everything I've ordered these past 4 yrs...”
“This company is a complete SCAM they state they are a US company and they clearly are not. I am not out $160.00 bucks they claim items shipped but they have not. They have come and gone on my shipping date. They are charging 7.00 for insurance? what does this cover you ask, NOTHING. I tried to file a report with BBB they informed me there is no US based company any more and to go and file with Federal Trade Commission which is my next step. I have also filed a complaint with PayPal as this is absolutely is classic bait and switch. I am so mad at myself that I didn't look further into this company as I got duped like a dummy. I contacted them phone/live chat and email and get the same stupid response that my items shipped even though the tracking number they provided shows the items haven't reached the carrier yet. They go as far to deceive you showing being shipped from ILLIONOIS and they are in China, they should be banned from doing business in the United States. THIS IS FRAUD!”
“SCAM!!! I placed my order on Dec 4th and it is now January 14th, I have received ZERO of my items. Tracking number is BS and gives the same generic update every few days. I cannot get a clear location of where my item is and the support email is a bunch of run around garbage. At this point I will be disputing charge. HORRIBLE EXPERIENCE”
“I ordered a dress that I knew I might return because I was uncertain it would fit.
When I tried to return it today they said because it was a sale item I couldn't return it. That was not evident when I ordered or I would not have ordered it.
It also arrived a couple of days later than they said it would after I paid over $20 for faster shipping (which turned out to be irrelevant because it didn't fit, but it's still noteworthy).
Also, when I went to leave a negative review after the "chat" where they told me I couldn't return it, the site said I couldn't leave a review because I hadn't purchased the item--after I went to the review page from the emailed order confirmation page.
Very deceptive practices.
I will not deal with them again and highly recommend no one else does.”
“I ordered stuff on December eighth and finally got it January 11 th .
Stuff was very nice just took a lot longer to get it delivered, but was very pleased”
“I ordered stuff on December eighth and finally got it January 11 th .
Stuff was very nice just took a lot longer to get it delivered, but was very pleased”
“i would give them a zero if I could! I ordered a bathing suit on Oct 25, 2024. it is now Jan 9 2025. i have yet to receive my order but have received numerous CHATS from them that are total BS. I will never order from them again. i order online frequently and have never had the inadequate customer service that I have received from Modlily!!
Buyer Beware! Do not order from them!!”
“Ordered a bathing suit and a top on December 27 and I have not received it yet. They got their payment from my credit card company. I have been in contact with them. They keep telling me it’s hot item still don’t have it January 9. NEVER GIT IT!!!!!”
“I have ordered 3 shirts from Modlily. I wouldn't, but if you choose to order, look very closely. Many of the women's shirts have stupid gathering at the shoulders like they are trying to bring back shoulder pads. The quilted looking sweatshirt snagged the first time I wore it. I can't bring myself to wearing the shoulder gathering one in public. Therefore, I can wear only one of the 3 in public--major waste of money and irritation because they text and/or email you at leat 3 times a week.”
“My order has not arrived. I can not get in touch with anyone.
The first order I put in and and paid for ended up not available. My money was not returned, so I ordered something else. That item has not arrived.
Never will I buy from your company again and I will warn everyone!”
“I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(@)(Cyber-wizard) DT( com) got my funds back”
“Same as most, ordered December 8 and was told, AFTER I ORDERED, that delivery could be expected 12/23 to 1/2. Still haven’t seen anything. Also getting runaround on email. Demanded a phone call and nothing yet, they send me no less than 6 emails per day to spend more money. UNSUBSCRIBE!”
“On Dec 8th I ordered 7 items from Modiliy. I still have not received the items. Even after doing a live chat and being told that they would try to expedite the order to get it moving still nothing. Keeps showing in transit arriving late. Items were needed as Christmas gifts. Shop local as this company is a joke and I saw I am not the only experiencing this issue. I should have looked before ordering.”
“I ordered 3 tops more than a month ago, and still waiting for them to be delivered. Last time I checked the tracking number, the package is now in the same city where I live, but no delivery date given. Supposedly it is coming via USPS, so I don't understand the huge delay. No further communication from the company, other than several weeks ago an apology for the delay, offering me $6 off on my next purchase.”
