“Don't do it!!! Ordered a Pre Order swimsuit and the order was cancelled. Wanted to give me a store credit, but I requested a refund. The message was that due to high return volume, processing will take longer!! Really? If they need to sell a certain number of preorders before they can send it, they they don't need to take your money until they know. Terrible...LIVE and LEARN!”
“I would give zero stars if possible. I placed an order for 5 items. Received in 2 shipments, and returned all items in 2 shipments. Plus had to pay for the shipping labels. They sent me an email stating the first return would be refunded to my card in 10 working days. I waited 15 working days and still no refund from them. I spent too much time having several (6+) chats with CS asking for a refund for the second return. They said they submitted the request saying I would get an email in 24 hours (lies each time!) Never received an email or refund. I am out $100 that they won't refund. Cust. Service is horrible, chats only, and no phone # to talk with someone. Horrible experience, product is not quality.”
“I’m pretty sure I’m never getting my order or a refund. I paid for expedited shipping and I’m getting the run around about why the swimming suits haven’t shipped and they are already telling me I can’t get a refund. Ordered them over 2 weeks ago.”
“Horrible experience I ordered three swimsuits two tops and swim trunks. They didn’t work for me. I never wore them just try them on. It was $193 worth now. They want to store credit me 143 because they say they smell, which I never wore them. I’ve been fighting with these people For weeks now they just wanna give me $20 back. Are you kidding me? These people are scammers I will never buy for them again.”
“I ordered bathing suits before I looked at the reviews which I never do after reading the reviews I immediately contacted my credit card and disputed it while the charge was still pending don’t order from the company the reviews are really bad”
“My order stayed in processing for 2 weeks. I cancelled the order and Modlily wants to give me store credit. I want my money back since I never received my order. I don’t feel comfortable ordering from this company.”
“Ordered two swimsuits. They were cheaply made and returned. You can’t get up with a person and it was over two weeks before I received the items Buyer beware!!!”
“Never recieved my order! Was told it was lost and being resent, never came ! Don't order they sucker you in with cute pics Don't fall for it ,they take your money quickly and give you nothing 😡”
“Returned items and was told they were soiled. The items were never worn and they were returned shortly after receiving them. I was not given a refund...
Do not buy anything from modify. Cheap and customer service is bad.”
“Absolutely appalling customer service. I purchased size 39 flip flops which were nowhere near true to size. I’ve tried to request numerous times either an exchange or refund to no avail. Don’t touch this company with a barge pole.”
“If I could give this scam artist company 0 stars, I would. Ordered 2 swim suits back in April. Received them, too large. Sent both back for free exchange and NEVER received them. They claim I did! Cannot speak to a human being, no contact phone number. They refused to refund my money, they just use stall tactics to keep you satisfied. They open ticket numbers that do not help you and never contact you again. Beware... do not use this company”
“Ordered a swimsuit. The print is nothing like the one in the picture. The one in the picture is bright and neon, the one I received is dull and doesn’t even have the same flowers! Highly disappointed. I wrote them and they said prints can vary?? Well I wanted the one that I bought. Tried to upload photos on here, but would not take.”
“The worst company I've had the displeasure of doing business with. Move on people!! They are scammers. Ordered the buy 3 get one free. I waited over a month for the first order. Wrong bottoms on 2 of the 3. It came with a flipping skirt. So ugly. Completely wrong. The 4 the bathing suit never came. I hate this company. It's been a nightmare. Save your money. DO NOT SHOP HERE”
“First ordered 3X shirts & they were HUGE on me. This time I ordered 2X & 3 fit snugly, one I couldn't even get on, too small. The size range is so different, I'm done after 2 orders of guessing whether the tops will fit or not. Also, the order was placed May 25, but just received the order on June 17, even though an e-mail said delivery would be between June 6-11. I will pass along the top that I can't wear as it sounds like returning packages is expensive & your company is non-responsive. I've tried shrinking the first tops (too large) ordered, but with no luck. Overall, I'll quit ordering clothes from China companies.”
“I canceled my order the same day. You guys continue to process the order. I wish to do a return with my refund. I did it as guess and no pwd. Now, YOUR SYSTEM SAYING PWD, email and responding 24hrs. This is wrong and ppl need to be aware of this because it's a trap to keep ppl money. I will give a update. I have records on chat and request.”
“Keep shopping elsewhere! Terrible company. The buy 3 get 4th free is a scam. Also it’s been 5 weeks and still no order. Now I’m out my 100.00 and did not receive my 4th free.”
“I ordered a swim suit from there and after it taking a month to arrive it showed up and was not at all like the suit shown in the photo. The trim was different, the bottom was a high thigh bikini bottom but the photo showed a low hip hugging bottom. Other than tge color it wasn't even the same suit. Modily said I would have to pay postage to return it. Overall bad experience and I wouldn't shop from there again.”
