“I ordered four sweaters on November 23Rd, as of today, December 17th. The website does not even show my three items as processing. I have spoke to customer service twice with the same answer they will urge my package to be sent to me. I asked for a refund for the three remaining items since they were Christmas presents and they will not be here in time for Christmas. Neither customer service rep could answer my questions about the refund or when exactly my items will be shipped. The only answer they could give me was soon. The first customer service rep said that they I would be receiving an email within 24 hours regarding my request for a refund one week later I still don’t have the email. When I called today, the customer service rep said that I would get a response to my email within 12 hours, and shocker. I haven’t gotten the email, I am very upset and will never order from this company again! So, if you have a timeframe that you need items shipped, please beware that you’re not gonna get them in time.”
“Item arrived the wrong size and they refused to exchange for the correct size. Atrocious customer service. Just seems like a way of getting money for nothing. Total waste of time and money.”
“I placed an order 3 weeks ago wanted the top for a special occasion last night its not arrived yet my first experience ordering from this company and probably my last”
“The quality is typical Made in China quality. I took a chance and it seems you can't return some of the items and you have to pay the shipping if you have items that you can return. Lesson learn.”
“I was able to get my items on sale. So, I was definitely happy with what I paid for them. Everything fit the way I expected. The items arrived when I expected and I am happy with the quality of the items I received.”
“I ordered 2 different swimwear. One arrived damaged. Tried on the website to process and exchange not even a refund. The submit button does not work. I have tried this 8 times. Put in a ticket, the response on the ticket, just indicates the link to process the return. Did an email, same circle response. Also did a live chat, the agent can't help, the are just an person that takes information and provides the same circle response. The clothes are cute and there were many items that I had my eye on, but the customer service and after sale is totally impossible. So I have an item, paid for that can't be worn. 2 days, no resolution from this company. So very sad and frustrating for their customers. I was so hoping for better to no avail.”
“Ordered 1 bathing suit. Received 2. No bottoms. Guess that is a separate order and I was mislead. Contacted them. Had to pay 9.99 shipping after spending 66.00 on two identical tops.
I
Won't be ordering again. Very unhappy.”
“I was a little leery about ordering off the internet because I was not pleased with the items from another company. I read your reviews and decided to take a chance. I am very pleased with what I ordered from you and the fit is perfect. I will order from Modlily again.”
“I have ordered 3 items from this company in the last year very pleased with the fir, material etc...they do take a bit longer to arrive as items aree shippd from abroad.”
“I wish I could buy the tops and bottoms of bathing suits individually because I have a large cup size for the top and need a smaller size for the bottom. Otherwise the suit is fine.”
“I have been very satisfied. Everything I have ordered fits perfectly. Being a plus size it is hard to find items that fit the way they should. It does take time to get the packages but for me it is always a nice surprise because I forget I ordered something. I always get compliments on the clothes I've purchased. I like that the shirts are longer to cover me completely. I also love that you carry tops that are different and complement my figure.”
“I ordered my items and they immediately received a payment and didn't ship within 1-3 days as the website promised. Matter of fact they had my money for 5 days before the items were even shipped. I order my items over a month ago and I still have not received my items. When I contacted the company, I was told the post office has your items and should be delivered within 3 days. That was June 1. I live 3 blocks from my post office. I will be rejecting the package when it gets here, and I have contacted my bank to request a full refund as I am "guaranteed" that by Modlily website.”
