“Horrible customer service. I bought three swimsuits. I needed to return two. They say you can exchange them once. Every suit I picked out for exchange it said they were unavailable yet I could put them in my cart to purchase. So then chat helped me slowly. It took a good hour. I sent them back and they are offering me $10 credit!!! They said one of them stinks. The one I didn’t even try on!! I never wore them. I don’t even try the one on. The bottoms had a pinkish tinge and I thought they looked wierd. Now they won’t help me. I want them to send them back. I know they will resale them. I left the paper in them. I did everything right. Don’t buy from this company.”
“(1) There sizes are very wrong I wear a medium and ordered a large just to be safe I can always take up but not let. I couldn’t even get them on. They are swim suit it’s more like a Xsmall or a zero😡 (2) I wouldn’t even try to return it took 7 weeks from the day I ordered to even get them. I’ve not got the rest of my life to try and get a hold of an idiot to return them and then wait to be credited back. 1st time ordering last time this company is a rip off can’t get a hold of anyone ever.”
“I just received an email saying peculiar smell and they will not refund my money. The dress was too big and only tried on once. This site is a rip off! Do not use them! Looks like I’m not the only one with this issue!”
“I just received an email upon my return saying peculiar smell. I tried three suits on didn’t fit. Returned immediately. Refusing refund. Been a customer for five years. Will never purchase again! Horrible the the way they treat returning customers. First time returning! Beware!!!!”
“5/11/24. Their ad on Facebook today clearly stated Buy 2 get 1 free on every top I looked at; HOWEVER, as soon as I emailed a complaint to them about advertising it on their website as Buy 3 get 1 free, they immediately went back facebook and changed it to what was shown on their website.”
“The swimsuits and clothing that I have purchased from Modlilly have been good quality at reasonable prices. And they offer discounts off on top of the already low prices. Customer service has been easy to work with, and they do all they can to keep the customer happy. I’ve ordered from them a number of times. Be careful on what size you order. It’s important to read their sizing guidelines. It helps.”
“DO NOT PURCHASE FROM HERE. I placed an order on 4/27/2023. I canceled the same day because the delivery day was almost a month later and I will not be home for a few weeks. I was told 3 separate times I was getting a refund and never received it.”
“I will NEVER purchase anything from this "company" due to your CONSTANT, flashing ads on almost every page I visit. I hate your "marketing", you'll never get a dime from me. Making people hate you is really bad for your image.”
“I have 1 order that said that they were delivered on this past Saturday morning and I have not received it. The other order said it was delivered this past Monday morning and guess what no order. They said that they would resend them, we will see. Don't think that I will be doing business with them anymore.”
“Same as most other people. Bought two tops, paid with PayPal. Got a message that one top was out of stock. Most companies would refund your money immediately. Not this company. They want to give you a store credit but they do have an option to withdraw the funds. I’ve been going back and forth with them for a month. Finally today I filed a complaint with PayPal. I also did finally receive the second top and of course it’s too small. Sent it back and waiting for a refund. I will NEVER do business with this company again EVER. Buyer beware.”
“I ordered a top over a month ago. Modlily said it would arrive between April 24 and May 1. Today is May 8 and I haven't heard from them nor seen my shirt.”
“The cloths were fine they just didn’t fit. I returned 3 blouses using Modlily label and have yet to receive a refund of any amount. I’m so disappointed because the cloths were good but if you cannot return then it’s not for me. I’m out $100. Lesson learned the hard way”
“I had some items that I ordered for a trip and have received half of it. The other half was suppose to be to me by May 3. I have contacted them MANY times and thru the chat they keep saying I will have it in a few days but it hasn’t even shipped. I’ve emailed and submitted multiple tickets but no one will get back with me. Please help!”
“DO NOT BUY!!! The garment I ordered does not look like the one I was supposed to receive. It is so thin and cheaply made! I have sent 6 emails and nothing! They will not return any emails 😡😡😡”
“DO NOT DO BUSINESS WITH THIS COMPANY. First of all, it takes almost a month to get your order. Once it arrives, you learn that it is extremely cheap quality and does not look like it does in the advertisements. When you return it, you have to fight for a refund. I am still trying to get my money back and I sent the items back with tags the day after I received them, unworn and in the exact shape I received them in. I requested that the refund go to my original form of payment and instead was given a credit to their online store. Again, I made it clear that is not what I requested and do not want it and they are still trying to convince me that is my best option. It is not. I do not want to purchase their sub par clothing. I can't believe I got roped into doing business with this company. Do not waste your money or time. Extremely aggravating customer service. I am still fighting for my refund. If you go on their site and read the five star reviews, you will notice the photos are all of the same woman, and are submitted on the same day. I wish I had looked at that first. The reviews on any site aside from their own are terrible.”
“Absolutely the WORST, ordered weeks ago, keeps saying processing, delaying dates, I canceled my order requested my refund to my bank card, they won't return money. They kept it.
Filing complaint with consumer fraud dept and my bank. They are a completely fraudulent company. The experience has been a nightmare!”
“Cute clothes but TERRIBLE customer service!! Items take a least a month or more to arrive & that’s after sending multiple messages and receiving generic responses.. It’s impossible to speak with a person.. Very Frustrating !!”
