“Took an extremely long time to receive order in different packages and states free returns - this is not the case received much less than my return originally cost due to not using store credit instead I insisted on payment refund on my initial payment method - I will not purchase from this company again.”
“****BEWARE. Order swim suits over a month ago. Never received order I have sent several emails with no response. Enneacy is the name of the company who appears on the order not Modlily as advertised. SCAM*******”
“WARNING DO NOT BUY FROM THIS COMPANY! Terrible service! No one to talk to except chat and they haven't given me my refund after 2 weeks! I cancelled an order before it was processed and they charged me and won't give me my money back. They keep telling me 24 hrs, 24 hrs. I see nothing.”
“I ordered 3 things from Modlily for vacation a month before we were going and they did not arrive and I kept tracking the order and while I was on vacation without the things I ordered it said they were delivered and they were nowhere to be found. This is a scam company and do not order anything from them .”
“I ordered 4 items. They charged my credit card immediately. In one month, I have only received one item. I've attempted to live chat twice but hey the same rep and the same answers. They will ship soon. I just asked to cancel the order and refund my money. They are not answering now.”
“If I could give them zero stars, I would. I ordered 6 items, 3 items took 3 weeks to be delivered. The other 3 items (swimsuits) state 24 dispatch and have yet to be shipped, it's been 1 month now. If I receive them by Christmas, I'll be lucky. I go on the online chat and they say the same thing. "They will try to ship soonest". Will never order from them again. Go to Shein.”
“So happy to read all of these reviews. I will never order from this company again, and I had been a really good customer, previously. Not anymore.
Jan Vause”
“I ordered a swimsuit returned it promptly and I paid for the return myself and they’re offering me $10 refund through PayPal. This company is very unethical do not use.”
“Everything went wrong. Ordered placed on 5/25 and paid for expedited delivery (3-5 days)and finally after several emails, tracking showed it was delivered to my address on 6/27. Problem is it was not delivered on 6/27 to me and still haven’t received. I emailed customer service again to let them know this and they basically told me I must have given wrong delivery address to them even though they show my correct address. Their resolution is to refund me 60% and they can’t even tell me who the delivery carrier is and they informed me that basically I got such a good deal on bathing suits, what should I expect. This company is a ripoff putting it mildly and I will never order again from them and pretty darn sure they aren’t going to reimburse me 1 dime.”
“Everything went wrong! I ordered 4 bathing suits. If you bought 3 you got the 4th for free. Yeah right. They charged me for 4. The suits came in a timely fashion. There was something about each one that I just didn't like so I sent them back immediately. As others have said you can not talk to them. If you chat they want to give you store credit. I wanted my money back. After 8 weeks they said they would refund my money less the shipping label cost. With what I paid and what they gave me back, that shipping label cost $47.97! For 4 bathing suits????? 4 bowling balls would have shipped for less than that! They have good looking clothes but you will get "screwed". Don't be tempted!!!”
“Horrible customer service. First order came in a timely manner. The bathing suit was quite lovely, but two didn’t fit. I returned them. They said they received the return. Still waiting for a refund. In the meantime I ordered two more suits about 6 weeks ago paying for expedited shipping they still haven’t shipped. I’ve reached out to them several times. Finally they said one item I ordered was out of stock. They were going to give me a store credit! I still haven’t received the item that I ordered that is in stock. Just a joke! It’s too bad because the one that I did receive I love it. They are just too unreliable and you don’t seem to get reimbursed for stuff returned.”
“Order only if you have months to wait. Placed an order a month ago and is still processing. They took the money right away but take forever to ship. Cancelled my order.”
“I have ordered 5 bathing suits and a shirt. Got them all but was very slow, probably a month to get here. I do like them all but I could find them made in the USA I would be much happier”
“I ordered a bathing suit that was taking forever to get to me, so I cancelled it. I had paid through PayPal and the payment went through, but the refund still hasn't been posted on Paypal. I got on their chat which is the only way to have contact. They tried to get me to take a store credit which I didn't want. Then the rep asked me to hit the thumbs up for a good review and I said no. She kept bothering me so I hit the thumbs down. She then got really nasty and kept asking me to remove my bad review. I said when I get my money I might. I still don't have my money. I've emailed and chatted. This company makes my blood boil! Don't ever do business with them!”
“I have purchased several items for this website with no problems! However my last order I placed was a month ago. I ordered 6 items, received 4. They have no contact except with chat or email. I return 2 of the items that I received one day after receiving in the same packaging it came in! Never received a refund
they declined to give me a $10.00 in store credit. The 2 items cost me $50.00. Finally got them to cancel the 2 items I never received and they did refund my credit card but not for the full amount I paid for them! Can’t get an explanation and when I asked them to give me a phone number I could call they gave me the number for the US POSTAL SERVICE!
DONT DO BUSINESS WITH THIS COMPANY THEY ARE A SCAM!!! They don’t refund your money on returns and the customer service is awful! No contact except through email or chat!!!”
“If I could Rate it a 0 I would! I am still waiting on an order that was placed on the 8th. When I placed the order my items were in stock. When a week went by I inquired about ny purchase and they said my items were out of stock. Then was told I will be a high priority and since then no updates or anything. I'm pretty sure my refund will take just as long to process.”
