“It’s been almost a month since they took my money. No shipping or thanks for your order. Zero communication until I opened a PayPal dispute. Now it’s just empty promise after empty promise. At this point I just want my money back!”
“Ordered a top and paid with PayPal. I received an email that my order was receive on May 22nd. Never heard another word and the email has disappeared. Tried emailing but no response. Crooked company.”
“My order took over a month. I want to return, but I can’t get into my account. Now they say my account doesn’t exist. There is no phone number to contact them and no one is returning my emails.”
“My top was huge--way too large. Tried it on and then immediately started a return.
Mailed the return with Modlily label on 4/19/2024. It was delivered on 4/26/2024 after going to California and then New Jersey. I asked for a refund. Modlily repeatedly offered a store credit. Finally got a refund on 5/22/2024- almost a month later. But the refund was $17.18 on a $32.36 purchase. Modlily said they discounted the price of the top and also charged for the return. Their policy says nothing about discounting new merchandise that has never been worn and was quickly returned.”
“Returned 2 bathing suits on May 5th. Nothing has been credited to my account. I wouldn’t order from them again. Be very careful ordering from these online unknown sights. There is hardly ever a good outcome. They owe me $76.11.”
“Shipped my return back may the 8th still yall have not credited my checking account I even paid to ship it back mm2404262103357063 the amount owed me is 97.21”
“Ordered clothes on 4-12-24. It is now 5-24,and have never received. I attempted to cancel this order and the company gives one excuse after another that the package is in transit. Last response from them was that the package was delivered so if I didn't receive it,to look on neighbors steps for it. I wish I would have looked at others reviews before I purchased. Lesson learned. By the way,hss anyone received a moissanite ring I didn't order. I read it is a scam and the sender gets your contact info from somewhere else you ordered from and never received. Wondering if these are related...”
“Giving 1 star because you have to. Ordered 2 quick ship items on April 16th. Delivery date will be May 28th. 7 weeks for delivery is totally unacceptable. Will never buy from this company again & urge other to do the same!!!!”
“Have been trying to cancel a order for 2 weeks. They just keep saying it will go on my account as credit for future purchase. I will never be purchasing again. Do not shop here!!!”
“Bad quality clothing. I do not think they are selling what is shown in the photographs. I should have read the reviews first. I bought some clothing and it is falling apart, before I even put it on!!! The fabric is poor quality, very cheap. Trying to get a refund.”
“If I could rate negative I would. Terrible cheap clothes, nothing like what is advertised with equally terrible policies and customer service. Do not order from this place. Total scam.”
“Shipping is ridiculously long. My package has been sitting all week somewhere in NY - I am in Vegas and had hoped to wear it to my grandson's graduation this weekend. Now I have to spend more money elsewhere. Truly disappointed.”
“Ordered swimwear on 5/19/24, but cancelled almost immediately after viewing many negative comments on Reddit. Contacted Modlily and was told a refund would be issued, but true to the negative comments, none was issued, though the bank now is investigating the fraud perpetrated. Modlily will NOT provide the initial chat, though it is to be automatically delivered to the email address when the box is checked on the site, obviously hiding the fraud of false promises. Other chats were saved, but Modlily still insists on offering a customer account with the balance paid for the non-existent items. DO NOT ORDER! THIS IS FRAUD! I invite Modlily to do the right thing and REFUND THE MONIES AS PROMISED.”
“I purchased three dresses for a very special occasion. They came and they were too long the day they arrived. I tried them on they were really pretty but like I said too long. So I put in the request to return. I put them back in the bags and I packaged them and got them ready for return. I put them in the mailbox the next day and sent them. Modlily received them and said that I would not get a refund on one of the dresses due to a peculiar odor. I don't understand how one dress can have a peculiar odor and the other two didn't very disappointed. And no, I do not want a $10 coupon to buy anything else! I knew I should have went with my gut feeling when I ordered the dresses. Lesson learned.”
“I was so impressed after reading negative reviews how nice the quality of my blouses were! I was nervous they would not arrive due to others experiences. I cannot say anything negative about this experience! The blouses fit perfectly and I love the styles!”
“I love the items I have ordered.All 3 of my tops, I cannot wear.
However I ordered a medium and they were so large they could have fit Godzilla.
Don't want to return, too much work.”
“I placed an order on April 2 and paid for it. I was told the 2 items were in stock and should be shipped by April24-29. Delivery date was May 3-13. I ordered these items for a special occasion almost 2 months away. I still have not received the order. I have only been able to contact them by online chat. I have been told the same story twice now, the order is on its way. When I asked for the shipping info it said it was on it way to USPS. I think that means that it has not shipped! So disappointing as I have ordered from them before with good success.”
“sizes they list are much larger than expected. The large blouses I ordered we more of an XXL size with other retailers. Returned the shirts with RMA, return process/online forms are a bit confusing. Called their customer service to make sure the size requested for exchange was MEDIUM. Now they send me emails telling me the exchange requested was Large. POOR CUSTOMER SERVICE! STILL WAITING ON NEW BLOUSES.”
