“My order stayed in processing for 2 weeks. I cancelled the order and Modlily wants to give me store credit. I want my money back since I never received my order. I don’t feel comfortable ordering from this company.”
“Ordered two swimsuits. They were cheaply made and returned. You can’t get up with a person and it was over two weeks before I received the items Buyer beware!!!”
“Never recieved my order! Was told it was lost and being resent, never came ! Don't order they sucker you in with cute pics Don't fall for it ,they take your money quickly and give you nothing 😡”
“Returned items and was told they were soiled. The items were never worn and they were returned shortly after receiving them. I was not given a refund...
Do not buy anything from modify. Cheap and customer service is bad.”
“Absolutely appalling customer service. I purchased size 39 flip flops which were nowhere near true to size. I’ve tried to request numerous times either an exchange or refund to no avail. Don’t touch this company with a barge pole.”
“If I could give this scam artist company 0 stars, I would. Ordered 2 swim suits back in April. Received them, too large. Sent both back for free exchange and NEVER received them. They claim I did! Cannot speak to a human being, no contact phone number. They refused to refund my money, they just use stall tactics to keep you satisfied. They open ticket numbers that do not help you and never contact you again. Beware... do not use this company”
“Ordered a swimsuit. The print is nothing like the one in the picture. The one in the picture is bright and neon, the one I received is dull and doesn’t even have the same flowers! Highly disappointed. I wrote them and they said prints can vary?? Well I wanted the one that I bought. Tried to upload photos on here, but would not take.”
“The worst company I've had the displeasure of doing business with. Move on people!! They are scammers. Ordered the buy 3 get one free. I waited over a month for the first order. Wrong bottoms on 2 of the 3. It came with a flipping skirt. So ugly. Completely wrong. The 4 the bathing suit never came. I hate this company. It's been a nightmare. Save your money. DO NOT SHOP HERE”
“First ordered 3X shirts & they were HUGE on me. This time I ordered 2X & 3 fit snugly, one I couldn't even get on, too small. The size range is so different, I'm done after 2 orders of guessing whether the tops will fit or not. Also, the order was placed May 25, but just received the order on June 17, even though an e-mail said delivery would be between June 6-11. I will pass along the top that I can't wear as it sounds like returning packages is expensive & your company is non-responsive. I've tried shrinking the first tops (too large) ordered, but with no luck. Overall, I'll quit ordering clothes from China companies.”
“I canceled my order the same day. You guys continue to process the order. I wish to do a return with my refund. I did it as guess and no pwd. Now, YOUR SYSTEM SAYING PWD, email and responding 24hrs. This is wrong and ppl need to be aware of this because it's a trap to keep ppl money. I will give a update. I have records on chat and request.”
“Keep shopping elsewhere! Terrible company. The buy 3 get 4th free is a scam. Also it’s been 5 weeks and still no order. Now I’m out my 100.00 and did not receive my 4th free.”
“I ordered a swim suit from there and after it taking a month to arrive it showed up and was not at all like the suit shown in the photo. The trim was different, the bottom was a high thigh bikini bottom but the photo showed a low hip hugging bottom. Other than tge color it wasn't even the same suit. Modily said I would have to pay postage to return it. Overall bad experience and I wouldn't shop from there again.”
“I never actually ordered due to trying to check out with 4 swimsuits....buy 3, 4th free plus free shipping. Well, total cost was not adding up and i would have actually been paying way more. Watch out !!!”
“Purchased your swim suit and loved it but the bra cup kept falling out and I discover that the inner material was not sewn into the upper area of the swimming suit. How can I return it?”
“After waiting a month for my order the tracking service said it was delivered It was not..I contacted Modlily and was told I gave them an incorrect order number but it was the one they sent me in an email. Never received order and never refunded. Terrible company!!!!!”
“The clothes didn’t fit. When returned they would not refund money stating they didn’t meet criteria. I literally tried them on then put them back in the bag. Never wore. If they fit I would have kept them. Would not refund money.”
“I did not receive a package they said was delivered. They said they would resend it within 7 to 15 days. The tracking said that it was delivered again. Still no package. They will not tell you who the courier is. Total SCAM. Money thieves. Will not order from them again.”
