“DO NOT PURCHASE FROM HERE. I placed an order on 4/27/2023. I canceled the same day because the delivery day was almost a month later and I will not be home for a few weeks. I was told 3 separate times I was getting a refund and never received it.”
“I will NEVER purchase anything from this "company" due to your CONSTANT, flashing ads on almost every page I visit. I hate your "marketing", you'll never get a dime from me. Making people hate you is really bad for your image.”
“I have 1 order that said that they were delivered on this past Saturday morning and I have not received it. The other order said it was delivered this past Monday morning and guess what no order. They said that they would resend them, we will see. Don't think that I will be doing business with them anymore.”
“Same as most other people. Bought two tops, paid with PayPal. Got a message that one top was out of stock. Most companies would refund your money immediately. Not this company. They want to give you a store credit but they do have an option to withdraw the funds. I’ve been going back and forth with them for a month. Finally today I filed a complaint with PayPal. I also did finally receive the second top and of course it’s too small. Sent it back and waiting for a refund. I will NEVER do business with this company again EVER. Buyer beware.”
“I ordered a top over a month ago. Modlily said it would arrive between April 24 and May 1. Today is May 8 and I haven't heard from them nor seen my shirt.”
“The cloths were fine they just didn’t fit. I returned 3 blouses using Modlily label and have yet to receive a refund of any amount. I’m so disappointed because the cloths were good but if you cannot return then it’s not for me. I’m out $100. Lesson learned the hard way”
“I had some items that I ordered for a trip and have received half of it. The other half was suppose to be to me by May 3. I have contacted them MANY times and thru the chat they keep saying I will have it in a few days but it hasn’t even shipped. I’ve emailed and submitted multiple tickets but no one will get back with me. Please help!”
“DO NOT BUY!!! The garment I ordered does not look like the one I was supposed to receive. It is so thin and cheaply made! I have sent 6 emails and nothing! They will not return any emails 😡😡😡”
“DO NOT DO BUSINESS WITH THIS COMPANY. First of all, it takes almost a month to get your order. Once it arrives, you learn that it is extremely cheap quality and does not look like it does in the advertisements. When you return it, you have to fight for a refund. I am still trying to get my money back and I sent the items back with tags the day after I received them, unworn and in the exact shape I received them in. I requested that the refund go to my original form of payment and instead was given a credit to their online store. Again, I made it clear that is not what I requested and do not want it and they are still trying to convince me that is my best option. It is not. I do not want to purchase their sub par clothing. I can't believe I got roped into doing business with this company. Do not waste your money or time. Extremely aggravating customer service. I am still fighting for my refund. If you go on their site and read the five star reviews, you will notice the photos are all of the same woman, and are submitted on the same day. I wish I had looked at that first. The reviews on any site aside from their own are terrible.”
“Absolutely the WORST, ordered weeks ago, keeps saying processing, delaying dates, I canceled my order requested my refund to my bank card, they won't return money. They kept it.
Filing complaint with consumer fraud dept and my bank. They are a completely fraudulent company. The experience has been a nightmare!”
“Cute clothes but TERRIBLE customer service!! Items take a least a month or more to arrive & that’s after sending multiple messages and receiving generic responses.. It’s impossible to speak with a person.. Very Frustrating !!”
“They stole my money! As a return customer, I placed a large order totaling over $500. Once I placed the order, I received an email that the order would ship in 4-6 weeks! I felt that was unacceptable and immediately (on the same day the order was placed) contacted Modlily to cancel the order. While chatting with them, they ensured me and confirmed that the order was cancelled and the refund was being refunded. Fast forward, after a couple of months and several "chat" conversations with them, the money was never refunded! They kept telling me that they refunded the money and that the case was closed! My credit card company conducted an investigation and confirmed that the money had not been refunded. By the way, they do not have a customer service telephone number where you can speak to an actual person. You can only chat to a bot. Very unprofessional! I will never do business with them again.”
“This company has cute swimsuits. Terrible about processing orders and getting you your purchase. Ordered on March 13 and the took the money same day and said processing. As of today April 28th still processing and no suits for vacation. Thought they would be here way before now. Did the urge processing doesn’t help. The apologize for the delay say the will process soon. I will never order from them again poorest customer service that they have seen. Will file a complaint to the bbb as well.”
“Absolute garbage company.
Modlily will take your money and not ship your order, then lie to you and refuse to help you. My order was supposed to arrive by March 27 at the latest and it had still not arrived.
When I reach out to them all I get are canned, pre-set answers which do not address the specific question I asked. Last time I contacted them I was promised my order would be expedited and would ship within 24 hours. Another lie from Modlily.
Thankfully I did not spend all that much, and I have contacted PayPal to try to get a refund. I guess I can consider it the price I paid to learn to never deal with this dishonest, horrible company again.”
“I returned 3 items, and I just received an email stating items were damaged and smelled. I never tried on 1 of the 3 and the other 2 were tried on briefly. They are offering me a $10 courtesy credit. I immediately emailed them and requested a full refund minus shipping or the return of the items I returned undamaged. I failed to research this company and appeared to have gotten taken. After reading several reviews I guess I was lucky to even have received my order. Please stay away from this company.Most of the reviews I just read is exactly the same email stating damage and smell. Obviously this company has limited stock and is resaling returned items. I needed something for a wedding with no time to shop. There merchandise is eye-catching, but please benefit from my experience as well as many others and don't let them take your money.”
“I was told the latest delivery date would be 4/26/2024.
Now I am asking where is my order it is now delivery 5/9/2024. No notice that there is a delay. I just hope I'm really getting this stuff.”
