“I returned items purchased , they verified receipt through tracking, they have refused to reimburse me after multiple attempts to get a refund. It has now been over 3 months. Do not buy from such an unscrupulous company.”
“I WILL NEVER ORDER FROM THIS COMPANY AGAIN. THEY SENT DAMAGED GOODS AND REFUSE TO ACCEPT THEM BACK FOR A REFUND. IN MY VIEW, THE MATERIAL THEY USE FOR SOME OF THE CLOTHES IS CHEAP AND NASTY, I CANT BELIEVE THAT ALL OF THE POSITIVE REVIEWS ARE GENUINE. IF I COULD LEAVE A 'MINUS STARS' REVIEW, I WOULD.”
“I ordered a top which I received today. It is so big, baggy, and shapeless with a huge v going halfway down my back. Totally useless and nothing like the pictures. Can't be bothered going through the hassle of returning this so I'll give it to the local thrift store. I will NEVER order from this company again!”
“They took money thru PayPal fast, ordered May 3rd, going on vacation 6/10, won’t rely on them again!! Pics of swimsuits look good if you have time to wait! I’ll be shopping elsewhere from now on!🤬. Haven’t received so who knows if they fit or quality ???”
“It’s been almost a month since they took my money. No shipping or thanks for your order. Zero communication until I opened a PayPal dispute. Now it’s just empty promise after empty promise. At this point I just want my money back!”
“Ordered a top and paid with PayPal. I received an email that my order was receive on May 22nd. Never heard another word and the email has disappeared. Tried emailing but no response. Crooked company.”
“My order took over a month. I want to return, but I can’t get into my account. Now they say my account doesn’t exist. There is no phone number to contact them and no one is returning my emails.”
“My top was huge--way too large. Tried it on and then immediately started a return.
Mailed the return with Modlily label on 4/19/2024. It was delivered on 4/26/2024 after going to California and then New Jersey. I asked for a refund. Modlily repeatedly offered a store credit. Finally got a refund on 5/22/2024- almost a month later. But the refund was $17.18 on a $32.36 purchase. Modlily said they discounted the price of the top and also charged for the return. Their policy says nothing about discounting new merchandise that has never been worn and was quickly returned.”
“Returned 2 bathing suits on May 5th. Nothing has been credited to my account. I wouldn’t order from them again. Be very careful ordering from these online unknown sights. There is hardly ever a good outcome. They owe me $76.11.”
“Shipped my return back may the 8th still yall have not credited my checking account I even paid to ship it back mm2404262103357063 the amount owed me is 97.21”
“Ordered clothes on 4-12-24. It is now 5-24,and have never received. I attempted to cancel this order and the company gives one excuse after another that the package is in transit. Last response from them was that the package was delivered so if I didn't receive it,to look on neighbors steps for it. I wish I would have looked at others reviews before I purchased. Lesson learned. By the way,hss anyone received a moissanite ring I didn't order. I read it is a scam and the sender gets your contact info from somewhere else you ordered from and never received. Wondering if these are related...”
“Giving 1 star because you have to. Ordered 2 quick ship items on April 16th. Delivery date will be May 28th. 7 weeks for delivery is totally unacceptable. Will never buy from this company again & urge other to do the same!!!!”
“Have been trying to cancel a order for 2 weeks. They just keep saying it will go on my account as credit for future purchase. I will never be purchasing again. Do not shop here!!!”
“Bad quality clothing. I do not think they are selling what is shown in the photographs. I should have read the reviews first. I bought some clothing and it is falling apart, before I even put it on!!! The fabric is poor quality, very cheap. Trying to get a refund.”
“If I could rate negative I would. Terrible cheap clothes, nothing like what is advertised with equally terrible policies and customer service. Do not order from this place. Total scam.”
“Shipping is ridiculously long. My package has been sitting all week somewhere in NY - I am in Vegas and had hoped to wear it to my grandson's graduation this weekend. Now I have to spend more money elsewhere. Truly disappointed.”
“Ordered swimwear on 5/19/24, but cancelled almost immediately after viewing many negative comments on Reddit. Contacted Modlily and was told a refund would be issued, but true to the negative comments, none was issued, though the bank now is investigating the fraud perpetrated. Modlily will NOT provide the initial chat, though it is to be automatically delivered to the email address when the box is checked on the site, obviously hiding the fraud of false promises. Other chats were saved, but Modlily still insists on offering a customer account with the balance paid for the non-existent items. DO NOT ORDER! THIS IS FRAUD! I invite Modlily to do the right thing and REFUND THE MONIES AS PROMISED.”
