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MOLLY MAID UK Reviews

4.2 Rating 1,390 Reviews
81 %
of reviewers recommend MOLLY MAID UK
4.2
Based on 1,390 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read MOLLY MAID UK Reviews
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Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

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MOLLY MAID UK 1 star review on 5th September 2024
Taylan Baykut
MOLLY MAID UK 1 star review on 5th September 2024
Taylan Baykut
MOLLY MAID UK 1 star review on 24th August 2024
C Brooke
MOLLY MAID UK 1 star review on 24th August 2024
C Brooke
MOLLY MAID UK 1 star review on 24th August 2024
C Brooke
MOLLY MAID UK 1 star review on 24th August 2024
C Brooke
MOLLY MAID UK 1 star review on 24th August 2024
C Brooke
8
Anonymous
Anonymous  // 01/01/2019
We have used Molly Maid (Jenny Fry - Ruislip/Harrow) for over 4 years now. Consistent high quality service from a team (Alex and Joellie) who work quietly and efficiently (- quiet and efficient working is important as we now often work from home). So I would have no hesitation in recommending this service to others.
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Posted 4 years ago
Terrible service, paid upfront for 4 hour end of tenancy clean, they stayed 2 hours and left cupboards, cooker and fridge not done. So unhelpful when I contacted them. Trusted in them being a well known company but so unprofessional
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Posted 4 years ago
I have use many different cleaning companies over the years and Molly Maid Wimbledon has been my favourite. Affordable. Reliable. Professional. Genuine and caring for ones needs. Thank you
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Posted 4 years ago
I have had the best experience using Molly Maid Wimbledon. Great value for money. Very informative and professional. Listens to my needs.
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Posted 4 years ago
when i complained about the clean which cost almost £200 as it was a first clean their reaction was to drop the keys to my house keys through the letterbox without a note .... when lockdown started and i was decorating i discovered just how badly they cleaned or not. leaned at all.
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Posted 4 years ago
Tessa was just lovely, and came to do an estimate on short notice. Girls came to clean a fair sized 3 bedroom house, after my mother left after 57 years. They were just great. On time. Very friendly, worked so hard, on a really hot day. Wonderful job. Everything gleaming. I’m delighted and would certainly use Molly Maid again. Thank you all.
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Posted 4 years ago
Thank you to Molly Maid for working with me to find the right team to do our very rural animal friendly home!! The ladies who are to be my regular team, loved our animals, way of life & got stuck in to getting the job done. 🙏 Looking forward to the next time.🙂
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Posted 4 years ago
I couldn’t believe how expensive Molly Maid were! They wouldn’t give a cost per hour but it worked out at £26 per hour when I actually checked how long they were in the house. Service was fine but no better than when we were paying £12 an hour for a cleaner.
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Posted 4 years ago
Had a end of tenancy clean today, the team were marvelous, arrived on time did a top to bottom clean of everything. Nothing was too much. Joseph and Emma the franchise owners were very easy to get a hold off and after getting a quote 30 minutes after sending a service enquiry I had a date scheduled for the clean. Can't fault this company at all. Professionalism to a T. So satisfied that I have told several people already. Will be using again.
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Posted 4 years ago
Had a end of tenancy clean today, the team were marvelous, arrived on time did a top to bottom clean of everything. Nothing was too much. Joseph and Emma the franchise owners were very easy to get a hold off and after getting a quote 30 minutes after sending a service enquiry I had a date scheduled for the clean. Can't fault this company at all. Professionalism to a T. So satisfied that I have told several people already. Will be using again.
Helpful Report
Posted 4 years ago
I have been waiting for a refund from Molly Maid Bracknell with Franchise owner Fiona Joyce. Horrendous and extremely expensive cleaning, was promised a refund back at the start of March, still no sign and have been chasing countless number of times now they are just ignoring. Absolute cowboys, do not use.
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Posted 4 years ago
I have a regular fortnightly clean of my city centre apartment. The team is always headed up by Emma, who is incredibly reliable and efficient, so it is reassuring to know in advance that the clean will be undertaken by someone who knows my requirements inside out. The leadership team of the York franchise has kept its clients informed throughout the uncertain period caused by the Covid-19 pandemic, which reflects the positive values of the Molly Maid service overall. Very happy with the service provided and looking forward to resumption in early June.
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Posted 4 years ago
Mollymaid have provided a very reliable cleaning service commissioned by me for two severely handicapped people. Mollymaid did a good job and also kept me informed of developments that it was useful for me to know, for the continuing safety of the two customers. I have tried other cleaning companies in the past, but none were anything like as good as Mollymaid and some were terrible! I like the Mollymaid uniforms and cars because it makes it easier for handicapped people to know who is coming into their house and why. The maids bring their own equipment and materials, so the quality of the work does not depend on the client having a vacuum cleaner which works or whether there are any cleaning materials in the house. So I say thank you very much indeed to the lovely, reliable and helpful Ashleigh Tucker and all your kind staff.
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Posted 4 years ago
The one star is for the lovely people that they have. As far as management and quality control, this is pretty non-existent. Although they are reasonably good at getting back to you....if you ask. Had a deep clean on an empty house, there was nothing moved in yet, just windows and white goods. Quoted 2-3hrs spent 2 hours and forgot to clean the oven, check behind appliance and even look at the store cupboard. Cleaned the oven myself after being told "it's going to need a day to soak and it may still not be fully clean??" -Mr Muscle people, loves the jobs you hate! Never had a follow up - probably thought "ahh well we've lost this repeat business, forget it". Was recommended by a family member, they are not happy. It's a shame, because you have a huge part of a successful business in place, the staff. Why you wouldn't spend some time in making sure a simple thing like, a checklist and a quick check via a manager (this can be done via video chat by the way, you can sit at your desk).
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Posted 4 years ago
We arranged a deep clean of a small kitchen and bathroom after a tenant had moved out. The brief was extremely clear. 3 cleaners arrived and after 2 hours work they left. When we checked their work it was well below standard, having missed one draw completely, not cleaning all surfaces, just overall extremely poor. The franchise owner, Terry May was contacted and he visited the same day. Rather than communicate with us and agree with how bad a job was done. He was silent, took photos - no apology, no recognition of the mess we were pointing out. His attitude was defensive and simply rude. He organised another clean the following day with different cleaners. They arrived and spent another 2 hours cleaning, and did a must better job. Since this second clean the franchise owner has not been in touch to check if we were satisfied. Overall very disappointed by the franchise in the north east and I would not recommend.
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Posted 4 years ago
I had tried two local cleaning companies and been very disappointed, so I was amazed when I saw the result of my two Molly Maid's girls' work! I thought I was pretty good at cleaning my kitchen and bathroom, but they made everything absolutely gleam! The price was fair. They did a good job all round and I consider myself very lucky to have found them.
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Posted 4 years ago
I engaged Molly Maid to perform a deep clean on my mother's house which had been badly neglected due to her age and infirmity. It was not an easy task but the company did a very good job and I would highly recommend them. The ladies that came to my mothers were hard working, helpful and friendly. Ritu, the manager was extremely professional throughout.
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Posted 4 years ago
By far the customer service received by a Julie Beckham, Molly Maid & Sevenoaks has been utterly disappointing. There is not an ounce of professionalism in her dealings and to be honest I’m not entirely sure she should be in line dealing with customers, as she’s rude, condescending and lacks any sense of emotional intelligence. I had a clean scheduled for the 3rd of January and coincidentally also had a hospital appointment that day. Due to some complications that came up in pregnancy scan, my appointment got very delayed and the cleaners could not make in when we reached. I called t speak to Julie and I was told off by her for not being there and not having a proper routine. This after I had some bad news after my scan. She asked me if I would like to continue with the future scans after a good telling off and I responded that I would speak to my partner and get back to her if any changes. She then goes on to cancel my future appointments without letting me know. I’m pregnant, have had to go through and operation recently and now I get to hear this was done. Someone needs to replace Julie Beckham with someone who is more easier to deal with. I will never avail or suggest anyone of their services ever again. I’m aware this is a franchise but do not ever deal with this lady, she’s the epitome of unprofessionalism!!!
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Posted 4 years ago
Have just put up a negative review of Molly Maids and cannot find it here. I shall try again as I received terribe service from this company. One to avoid.
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Posted 5 years ago
Molly Maids has been a big disappointment. I was charged more than I was quoted, some of the services I was promised were not carried out, and the work that was done was unsatisfactory. I am requesting a partial refund but doubt I will get one, judging by what I have experienced so far.
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Posted 5 years ago
MOLLY MAID UK is rated 4.2 based on 1,390 reviews